$150 Dedicated Servers
We have introduced new entry level dedicated servers starting at $150/mo. Click here!
$149 128-bit SSL Certs
We offer GeoTrust QuickSSL Premium certificates. Ask our Sales Team.
Have a Support Question?
Check out our FAQ database.
HELM Control Panel Available
Add HELM Control Panel to your dedicated server for $25/mo.
WEB HOSTING
Dreamweaver MX
ColdFusion MX
ASP.NET
  Enterhost Basic
DEDICATED SERVERS
ValueServer Basic
ValueServer Plus
ValueServer Power
Coldfusion Basic
Coldfusion Plus
Coldfusion Power
 
  Our Frequently Asked Questions (FAQ) database is a comprehensive collection of Q & A that are searchable by product, category, keywords or phrases.
   
 
Service Category
Keyword  
 
472 ANSWERS FOUND    
 
What are Enterhost DNS Servers?

Enterhost Domain Name Server Information

Primary DNS Hostname: DNS1.ENTERHOST.COM
Primary DNS IP Address: 208.65.128.200

Secondary DNS Hostname: DNS2.ENTERHOST.COM
Secondary DNS IP Address: 208.65.128.201

Secondary DNS Hostname: DNS3.ENTERHOST.COM
Secondary DNS IP Address: 208.65.130.6

Secondary DNS Hostname: DNS4.ENTERHOST.COM
Secondary DNS IP Address: 208.65.131.6





ns, dns server, nameserver, enterhost.com

Can multiple domain names point to the same website?
Yes, we offer a domain name pointer service whereby multiple domain names can point to the same web site. To verify that your plan supports additional pointers as well as the number of pointers, you will need to view the details of your plan in the web site hosting section of this site.

To setup an additional domain name pointer, you can submit your request to support@enterhost.com.

Submit the following statement:

I would like to request a new domain pointer. Please point "DOMAIN POINTER" to my existing account "EXISTING DOMAIN".





domain pointer, subdomain, sub domain

How long does it take before my domain name is active?

Once your domain name has been registered it usually takes about 24-48 hours before it is active. This allows for the fact that all internet providers must update their records (DNS tables) to reflect new site location. The update process is called propagation.

How can I check if a domain name that I would like to register is available?

You may check the availablity of your domain by visiting the following link:


http://whois.opensrs.net

 





whois, check domain, domain check

What is the cost for a new domain registration?

Enterhost charges $15 to register a new domain name. This fee covers registration of one year.

 

How long does it take Enterhost to complete domain registration?

It normally takes 2 or 3 days for a new domain registration to be processed, updated in the WHOIS database and fully propagated throughout the Internet.

 

domain registration, new domain, domain name

Will I be able to access my domain name with or without the www?
Yes, you will be able to access the domain name with or without the 'www' in front of your domain name.

For example, you could access the domain name 'daisysflowershop.com' by going to www.daisysflowershop.com as well as daisysflowershop.com.





url

How long does it take Network Solutions to complete domain registration?

It normally takes 2 or 3 days for a transfer to be processed and for the whois.htm to be updated. In the meantime, refer all concerns to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 2 or you may write them at hostmaster@networksolutions.com. Be sure to reference your NIC ticket number when contacting Network Solutions.





new registration

How can I change the contact information at Network Solutions?

You can change the contact information with Network Solutions at:
http://www.netsol.com/en_US/manage-it/



domain change

Do you offer domain registration?

Yes, Enterhost in partnership with Tucows, offers .com, .net and .org top-level domains. Enterhost charges $15 to register a new domain name. This fee covers registration for one year.

Which ColdFusion tags are not available?

If you have a ColdFusion Basic plan you will not have access to the following tags:

CFContent
CFDirectory
CFExecute
CFFile
CFObject
CFRegistry

These tags are restricted on our CF Basic package because they create a security vulnerability that CF Enterprise addresses with the Sandbox Security. You will have to upgrade to any one of the ColdFusion Enterprise packages to use these restricted tags.

You can click the link below for more details on our CF Enterprise plans.

http://www.enterhost.com/sharedhosting/coldfusionhosting/index.cfm

Let us know if you would like to migrate to one of our Coldfusion Enterprise plans





cf tag, no access

What mail server should I specify when using CFMail?
You should use the mail server for your domain.

ex. mail.daisysflowershop.com



cfmail, smtp, mail server

How do I prevent being spammed?

Spammers usually get their addresses from mailing lists that they buy from other companies. These mailing lists are compiled from customers who submit their personal info via online forms. Their info is compiled into a database and then sold.

Often, when you are filling out personal information on-line, there is a check-box that may have a caption similar to this: "If you would like this information to be made available for other clients, check this box." If you leave the box marked, your e-mail will almost undoubtedly be placed on a mailing list. You will more than likely start receiving unwanted messages.

Common sense suggests, we advise you to never unnecessarily submit any information to any unidentified party in order to save yourself any possible problems.





avoid spam

What is spamming?

Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose it receive it. Most spam is commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Spam cost the sender very little to send most of the costs are paid for by the recipient or the carriers rather than by the sender.

If a client is caught using our services for spamming, they will first be warned. If the activities continue, their account will be cancelled. There are no exceptions.

What is an alias?

An Alias is a different name for an existing mailbox(s). Enterhost provides its clients with free e-mail aliases.

This may be best described with an example.

Example: You can establish the alias 'sales@daisysflowershop.com'. When an email is sent to this alias it is then forwarded to all of the 'employees' email boxes in Sales Department.





email forward, forward email, email alias

How can I make changes to my MX records?
If your plan includes the HELM control panel click on the DNS Zone icon and edit the MX record. If your plan does not include the HELM control panel you may email your MX record change request to support@enterhost.com



dns

I can receive my mail but why am I unable to send mail?
First, ensure that you have enabled Outgoing Mail Server Authenication in your email client. If you are unsure about the proper steps to configure your email client, we have a number of demos you can view at the following URL:

http://www.enterhost.com/supportcenter/demos/default.cfm

If you have already enabled Outgoing Mail Server Authenication in your email client then you will need to change the Outgoing SMTP Server on your mail client to that of your ISP. Please contact your ISP if you do not know their SMTP Server.





smtp, smtp error, mail error, mail problem, mail issue, can't send mail

How can I prove if my mail server is up and running?
In order to inquire about the status of your mail server:

1. Open the MSDOS Command Prompt.
2. Type in the following: ping mail.daisysflowershop.com

Be sure to replace 'daisysflowershop.com' with the name of your domain.

The reply should bring back the IP Address of your mail server. If the server is down, you will get a reply stating 'Request timed out'.





email server, mail up, email up, check mail server, check email server, email propagation

What is FTP?

The process in which files are transferred to a web server is called 'FTP'; (File Transfer Protocol). You have unlimited, 24 hour FTP access. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.





upload, download

How do I change my FTP password?
You may update your FTP password using the Enterhost Control Panel.

Click FTP Manager
Click Password

You will then be able to change your FTP password. If you do not have access to the Enterhost Control Panel, then email your request to support@enterhost.com





login, log in

Why am I not able to delete an empty directory using FTP?

The reason this is occurring is because you have hidden directories under the directory you are trying to delete.

FrontPage Server extensions create a tree system or hidden directories under each web or sub-web root:

/_vti_bin
/_vti_cnf
/_vti_log
/_vti_pvt
/_vti_txt
/images/_vti_cnf
/_fpclass/_vti_cnf
/_private/_vti_cnf
/_vti_bin/_vti_adm
/_vti_bin/_vti_aut
/_vti_pvt/_vti_cnf

Plus, there is a hidden _vti_cnf directory in every content folder. Never use FTP to delete content published with FrontPage.





empty folder, delete folder, delete directory

What hostname do I use when FTP'ing to my website?
The FTP host name is the same URL as your website.

URL: www.daisysflowershop.com or daisysflowershop.com*

* Remember to replace daisysflowershop.com with the name of your domain.

If your domain name has not propagated on the Internet, you may also be able to temporarily access your website at:

URL: daisysflowershop.protectedsite.net*

* Remember to replace daisysflowershop with the name of you domain. Consult your Account Setup information for the temporary URL.





url, hostname, ftp link, ftp path, ftp address

Why is my FTP connection slow?
1. Make sure that your FTP client is not in passive mode.

WS_FTP: With WS_FTP open, click on the Options button. Click on the Session tab and uncheck Use Passive Transfer Mode.

CuteFTP: On the main screen, click on "Menu" on the top bar. Then click "Settings" then "Options". Click on the "Firewall" Tab and uncheck the box named "PASV mode".

2. Run a Traceroute to your site and see if the connection is timing out on an Internet router along the path.

a. Open MS-DOS Command Prompt
b. Type: tracert www.daisysflowershop.com*

Remember to replace "daisysflowershop.com" with the name of your domain.





timeout, ftp transfer

I am not able to FTP into my account with the correct username and password. Are there special settings that need to be configured?
When using an FTP client, make sure that it is not in passive mode (PASV). It must be in port mode and/or passive mode (PASV) must be disabled.

I updated my website using FTP, but I am not seeing the new files on the server?
Please make sure that you uploaded the new files to the correct location. Try clicking the "Refresh" button if possible. If this also does not work, try reestablishing your FTP connection.

Is anonymous FTP available?
No, anonymous FTP is not available with our shared hosting plans.

I have my email forwarding to other account but I also want to leave a copy of the server?
When setting up mail forwarding put (.,) at the beginning of the forwarding email address. For example, if your mail is going to your AOL account then your mailing forwarding should be:

.,username@aol.com

Why does my mailbox with the webmail interface read 'invalid folder', ?
Send that email account a test message. This will correct the issue by creating all of your necessary folders.

How do I manage email accounts?
You can manage your email accounts using the web-based email interface. You can access this at http://mail.daisysflowershop.com* or check your Account Setup information for the temporary email URL.

* Remember to replace 'daisysflowershop.com' with the name of your domain.

Your UserID for email is your complete email address. Example:

admin@daisysflowershop.com

You automatically receive one POP3/IMAP mailbox with administrative permissions; it is referred to as the default admin account. The password is CASE SENSITIVE.

How do I configure Outlook Express to retrieve my mail?

The username/password combination we provided you when you signed up is your default POP3 mailbox. Below is an example using the domain daisysflowershop.com. NOTE: Remember to replace daisysflowershop.com with the name of your domain.

Incoming POP3 mail server: MAIL.DAISYSFLOWERSHOP.COM

Outgoing SMTP mail server: MAIL.DAISYSFLOWERSHOP.COM

NOTE: If you are able to receive your mail but not send outgoing mail, then you should contact your ISP and ask them if they have blocked 3rd party SMTP Mail Servers. If this is the case, then you should use the Outgoing SMTP Mail Server of your ISP. Your ISP will provide this information to you.

How do I Authenticate SMTP for my mail when using Outlook Express?

Outlook Express

Click the 'Tools' menu
Click 'Accounts'
Click the 'Mail' tab
Select your account by clicking on it
Click the 'Properties' button
Click the 'Servers' tab
Select the 'My server requires authentication' checkbox in the 'Outgoing Mail Server' area
Click 'OK'
Click 'Close'

How do I Authenticate SMTP for my mail when using Outlook 2000?

Outlook 2000 (Internet-Only Mode)

Click the 'Tools' menu
Click 'Accounts'
Click the 'Mail' tab
Select your account by clicking on it
Click the 'Properties' button
Click the 'Servers' tab
Select the 'My server requires authentication' checkbox in the 'Outgoing Mail Server' area
Click 'OK'
Click 'Close'

Outlook 2000 (Workgroup Mode)

Click the 'Tools' menu
Click 'Services'
Select 'Internet E-Mail' by clicking on it
Click 'Properties'
Click the 'Servers' tab
Select the 'My server requires authentication' checkbox in the 'Outgoing Mail Server' area
Click 'OK'
Click 'OK'

How do I Authenticate SMTP for my mail using Eudora or Netscape?

Qualcomm Eudora

THE FOLLOWING INSTRUCTIONS ARE TAKEN FROM QUALCOMM EUDORA USER MANUAL:

SMTP authentication operates automatically in Eudora.

Eudora can log in to an SMTP server when sending mail, just like it does for receiving mail. Not all SMTP servers require or allow such authentication. Eudora will attempt authentication to servers that allow it. The preferred SMTP authentication method is CRAM-MD5. If CRAM-MD5 is not available, LOGIN or PLAIN will automatically be used.
Once Eudora discovers that your SMTP server allows authentication and when you send messages, a dialog appears that prompts you to enter a password. For more details on Eudora please go to:

http://www.eudora.com/email/docs/index.html

Netscape Navigator

Click on the 'Edit' menu
Click on 'Preferences...'
Find and expand 'Mail & Newsgroups' by clicking on [+]
Click on 'Mail Servers'
On the right side, select 'If Possible' in the 'Use Secure Socket Layer (SSL) or TLS for outgoing messages' area
Click 'OK'

Why am I getting an 'Invalid Login' error when logging into the web-based email interface?
Ensure that your UserID and password are correct. Your UserID for email is your complete email address. Example:

admin@daisysflowershop.com

* Remember to replace 'daisysflowershop.com' with the name of your domain.

If you are still unable to log on then use your Default Admin Account. When you have logged on, then reset the password for that particular user. Check to make sure that you enabled 'allowed web access'. If you do not remember the admin password, then send us an email at support@enterhost.com.

How can I setup a catch-all alias where I can receive all email @mydomain.com?

A catch-all alias will ensure that all email sent to your domain will be received, even if the email is sent to a non-existent user.

Create an alias called 'nobody' and direct it to your default admin account or any other valid email account.

How can I forward my email to another email account?
You will need to log into the Web-based email interface. In the upper right hand corner use the drop down menu to select 'Forwarding'.

Please enter the email address of where you would like your mail to be forwarded.

If you would like to keep a copy of the email on this server, please enter '.,' and then the email address.

For example, if you want to keep a local copy and forward the email to daisy@daisysflowershop.com, then you would enter '., daisy@daisysflowershop.com'.

In order for the changes to take effect, you must click on 'Save'.





forwarding, email accounts, forward

How do I configure my email client to send and receive email?

In order for you to access your email, you must enter the following information into their corresponding fields of your main software configuration. Below is an example using the domain daisysflowershop.com. NOTE: Remember to replace 'daisysflowershop.com' with the name of your domain.

Incoming mail server (POP3/IMAP4): mail.daisysflowershop.com
Outgoing mail server (SMTP): mail.daisysflowershop.com
*Username: admin@daisysflowershop.com
Password: ************

*If you have problems place a '%' instead of an '@' symbol in the username box. By entering the '@daisysflowershop.com', your email program is logged in to the correct domain.

Also, our outgoing mail servers require SMTP Authentication. Search the Frequently Asked Questions database for 'Authenticate SMTP'. This will provide you instructions on how to activate this option for many popular email clients.

What is a CGI Script?
CGI, or Common Gateway Interface, is a specification which allows World Wide Web users to run programs on a web server. CGI isn't a programming language in itself; rather, it is a gateway which allows programs or scripts written in other languages to be run over the Internet.

CGI programs usually take input passed to it from a form on a web page, process the information somehow, and then format the results in HTML. The result is a web page that is generated on-the-fly.

The language of choice for CGI processing is Perl, or Practical Extraction and Reporting Language. Perl is used often because it is specifically designed to butcher multiple text files and format them nicely, making it exceptional for writing HTML.

What is the difference betwen Active Server Pages and CGI Scripts?

Active Server Pages provide all of the functionality of CGI applications in an easier-to-use and more robust environment. ASP is an easier way for your server to access information in a form not readable by the client (such as an SQL database) and then act as a gateway between the two to produce information that the client can view and use.

With CGI, the server creates as many processes as the number of client requests received. The more concurrent requests there are, the more concurrent processes created by the server. However, creating a process for every request is time-consuming and requires large amounts of server RAM. In addition, this can restrict the resources available for sharing from the server application itself, slowing down performance and increasing wait times on the Web.

Active Server Pages run in the same process as the Web Server, handling client requests faster and more efficiently. It is much easier to develop dynamic content and Web applications with ASP.

How do I access the Enterhost Control Panel for my ColdFusion hosting plan?
The Enterhost Control Panel is not a feature of our ColdFusion plans. If you need folder permissions changed or DSN's added, just email support@enterhost.comm and we will quickly set them up for you. However, you can still access your mail and statistics control panels from the information provided in your New Account Setup email.

Since the SQL worm on Saturday, January 25th, 2003; I can no longer connect to my database over port 1433.

It has been reported to us that Verizon ISP is now blocking port 1433. We suspect there are other ISPs blocking these ports as well.

Do you have an example of how SAFileUp works?
Code for upload.htm

<HTML> <BODY>
<FORM ACTION="safileup.asp" ENCTYPE="MULTIPART/FORM-DATA" METHOD="POST">
<TABLE WIDTH="600">
<TR>
<TD ALIGN="RIGHT" VALIGN="TOP" width="103">
<P align="left">Enter Filename: </P>
</TD>
<TD ALIGN="LEFT" width="578"><INPUT TYPE="FILE" NAME="FILE1">
<INPUT TYPE="SUBMIT" NAME="SUB1" VALUE="Upload File">
</TD>
</TR>
</TABLE>
</FORM>

</BODY>
</HTML>

Code for Upload.asp

<%
'--- Instanciate SA-FileUp
'---
Set upl = Server.CreateObject("SoftArtisans.FileUp")
'---
'--- Set the default path to store uploaded files.
'--- Set it to your directory, we have the "E:\Inetpub\yourdir\web\upload" as an example.
upl.Path = "E:\Inetpub\yourdir\web\upload"
%>
<% if upl.IsEmpty Then %>
The file that you uploaded was empty. Most likely, you did not specify a
valid filename to your browser or you left the filename field blank.
Please try again.
<% ElseIf upl.ContentDisposition <> "form-data" Then %>
Your upload did not succeed, most likely because your browser
does not support Upload via this mechanism.
<%Else %>
<P>The file was successfully transmitted by the user. </P>
<%
on error resume next
'---
'--- Save the file now. If you want to preserve the original user's filename, use
'---
upl.Save
End If
%>

I would like to upload an updated version of my access database. When I attempt to overwrite the existing database I am unable to.

As a normal part of ODBC operation, your database file is locked by the ODBC connection. There is a trick you can use to unlock the database temporarily. You can write a page to query a non-existent column in an existing table in your database. This will temporarily unlock the database so that you can overwrite the file. Since the file will be re-locked quickly, especially if other pages are accessing the database, it is best to rename or delete the old database before uploading the new one. As soon as you upload the new database and run a good query, normal ODBC operation will resume.

There are a few things you can do to maximize the success of the unlock page:

1. Make sure that no other pages are executing queries on the database. If a valid query is run right after your invalid query, the database will be locked again.

2. Since the database can be re-locked quickly, rename the .mdb file as soon as you run the invalid query. Then you can upload the new database and not worry about it locking again before you have a chance.

3. This process often requires some patience - if it doesn't work at first, try it again a few times. Also, you may want to wait a few minutes and then try. You may want to rename, disable, or move any pages that query the database to prevent them from re-locking it.

4. If all else fails, upload another copy of the database with a different name. Email support@enterhost.com and we will adjust the DSN.

How do I install phpBB? (PHP)

1. Download the latest version of phpBB from their download page: http://www.phpbb.com/downloads/
2. Extract the ZIP file to a local directory and upload it to the server.
3. Browse to the upload directory on your website to begin the installation wizard.
4. Specify the name of the MySQL server (mysql##.enterhost.com)in the 'Database server hostname or DSN' field. The rest of the installation is straightforward.
5. Delete the 'install' directory using your FTP client once you have completed the installation.

How to setup a Content Filter on SmarterMail.

Log in to the web mail interface using http://mail.yourdomain.com or using the temporary mail URL specified in the Account Setup email.
Select Settings from the top menu.
Expand My Settings from the left menu.
Expand Filtering from the left menu.
Click on Content Filtering on the left menu.
Select your filtering options from the main panel, click Next for more options
Remember to Save on the last page.

Where can I download SQL Server Management Studio Express?

SQL Server Management Studio Express is free from Microsoft and available as a part of SQL Express or stand-alone download. There are currently two versions available, 2005 and 2008.
2005
http://www.microsoft.com/sqlserver/2005/en/us/express.aspx

2008
http://www.microsoft.com/express/sql/download

How do I disable CFEXECUTE and CFREGISTRY on my ColdFusion Server?

For ColdFusion Standard Edition
Open the ColdFusion Administrator
Browse to Security and Select Resource Security
Click on the CF Tags tab at the top
Select CFEXECUTE, CFREGISTRY, and any other unused tags
Click the right arrow to move the tags to the disabled column
Click 'Finish' to save changes

Can I resell space within my own account?
As long as you stay within your account's guidelines, you may resell space within your account. Of course, you will be responsible for your customers content and data transfer.

Can I change my ClientID and Password?
Your ClientID cannot be changed. Your entire account is based on this unique identifier, which is used internally. Your password, however, can be changed at your request through the Enterhost Control Panel. If your account does not have access to the control panel, you can submit a request to support@enterhost.com.

Does it matter which version of Microsoft Access I am using?

You can use any database that has an ODBC driver. This means that you can use any version of Access, because they all have ODBC drivers.

What version of ASP is installed on the servers?

ASP 3.0, ASP.NET and ASP.NET 1.0 are installed on all of our Windows 2000 servers.

What type of SSL encryption do you offer?

Enterhost provides domains with the most current and secure 128-bit encryption technology developed. Our web servers support 1024-bit key lengths and 128-bit SSL connections for 128-bit SSL compatible web browsers. Our secure server software is Microsoft Internet Information Server.

Can I use my account for commercial purposes?

Yes, you can use your account for commercial purposes. In fact, the majority of our clients are corporations and businesses expanding their business online.

I am using SSL on my website, but I do not have my own certificate. There is a warning message about the certificate being invalid.

We have a partnership with GeoTrust that allows us to offer our clients with a discounted rate on 128-bit SSL certificates.

Here is a link to the certificate that we offer our clients:
http://www.geotrust.com/quickssl_premium/index.html

We offer this certificate for $149 plus a $25 installation fee. If you are interested, please send the following information to support@enterhost.com.

Here is the information we need to order the certificate:

Canonical Name:
Organization:
Organizational Unit:
Location City:
State:
Country:

Here is a sample of the information from our certificate:
CN = www.enterhost.com
O = Enterhost
OU = System Administration
L = Fort Worth
S = Texas
C = US

Once you have emailed this information to support@enterhost.com, we will be able to order the certificate.

 

Where can I find more information about programming in ASP?

Check out these sites:

http://www.learnasp.com

http://asp101.com

How do I implement a custom error page for my website?

Once you have created your custom error page and uploaded the file to your directory on the server, send an email to support@enterhost.com with the custom error type, filename and location of the file in your web directory. Our Support Team will promptly set this up for you.

Once you have created your custom error page and uploaded the file to your directory on the server, you may use the Enterhost Control Panel to set your Custom Error page path.

Login to the Enterhost Control Panel
Click on Site Manager
Click on Custom Errors
Edit the appropriate error type

If your plan does not give you access to the control panel, you may send your request to support@enterhost.com. Please include the custom error type, filename and location of the file in your web directory.

Do you allow ISAPI extensions in a shared environment?
Yes, we offer support fro ISAPI extensions on our shared Windows servers. Our process requires that we review each DLL since ISAPI DLLs can cause major security and stability problems on our shared servers. You may email the file along with the documentation or source code and a full description of what the component does to support@enterhost.com. If the component is approved, we will grant execute access to the file. There is a $25 service fee per DLL, which covers the review and installation process.

I have uploaded my site, but it is still loading your COMING SOON page.
If you have uploaded your files and you still see the Coming Soon page, then there are two things you will need to do to get your site to work correctly.

1. Make sure you uploaded your files to the /web directory. Only the files in the /web directory are available/viewable on the Internet.

2. Delete the Coming Soon files that we placed in your /web folder when your account was established. These files are default.htm and comingsoon.gif

How do I set up a DSN (datasource name)?
You may create DSN using the Enterhost Control Panel as long as your hosting plan supports DSN.

For our Legacy Control Panel, please use the following steps:

1. Login to the Enterhost Control Panel.

2. Click on "Tools".

3. Click on "ODBC DSN".

Follow the instructions in the right column to create your DSN.

===================================================================

Steps required for DSN creation using the HELM control panel:

1. Login to the HELM Control Panel.

2. Click on the "Domains" button.

3. Click on the name of the domain.

4. Click on "ODBC DSNs".

5. Click "Add New".

6. Select the Database type to create the DSN for (i.e.: SQL2000, Access, Excel).

7. Enter the Data Source Name, select the database and enter the login credentials if required.

8. Click on "Save".

If your hosting plan does not give you access to the Enterhost Control Panel, send an email to support@enterhost.com with your DSN request.

How do I change folder permissions?
You may update your folder permissions using the Enterhost Control Panel. If your hosting plan does not provide you access to the control panel, send your request to support@enterhost.com.

How do I send email with my web form?

Our servers are configured with the ASPMail component and the CDONTS component.

Additional Information:
ASPMail

www.serverobjects.com

CDONTS

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q186204
*searching Google for cdonts will yield many examples

If you are using ColdFusion, the CFMAIL tag is available for your use.





email form, web form

What is the absolute/physical path to my root directory? (Helm)

Your full path will start with E:\inetpub\ and end with your domain name

Example: daisysflowershop.com

root directory
E:\inetpub\daisysflowershop.com

root web directory
E:\inetpub\daisysflowershop.com\wwwroot

root database directory
E:\inetpub\daisysflowershop.com\db

How do I found out how much disk space my site is using?
The Enterhost Control Panel will provide you with this information. If your account does not give you access to the control panel, you may send an email to support@enterhost.com requesting this information and our Support Team will provide you with the size, number of files and folders held in your directory.

My POP3 email program is returning the following error: 550 not local host, not a gateway.
The Enterhost Control Panel will provide you with this information. If your account does not give you access to the control panel, you may send an email to support@enterhost.com requesting this information and our Support Team will provide you with the size, number of files and folders held in your directory.Our mail servers are configured to require authentication for all outgoing mail. In order to correct this, you must ensure that your email client?s outgoing mail settings allow for this. Below are step-by-step instructions.

Outlook 2000 (Internet-Only Mode)
Click the 'Tools' menu
Click 'Accounts'
Click the 'Mail' tab
Select your account by clicking on it
Click the 'Properties' button
Click the 'Servers' tab
Select the 'My server requires authentication' checkbox in the 'Outgoing Mail Server' area
Click 'OK'
Click 'Close' Outlook 2000 (Workgroup Mode)

Outlook 2003
Click tools
Click email account
Click view or change existing email accounts
Click next
Click account
Click change
Click button for more settings
Click Outgoing Server tab
Click My outgoing server (SMTP) requires authentication
Click ok
Click next

Outlook Express
Click the 'Tools' menu
Click 'Accounts'
Click the 'Mail' tab
Select your account by clicking on it
Click the 'Properties' button
Click the 'Servers' tab
Select the 'My server requires authentication' checkbox in the 'Outgoing Mail Server' area
Click 'OK' 9. Click 'Close'





email error, authentication, not local host, not gateway, outlook 2003 error

I just received SPAM. What can I do?

We recommend reporting the offender to SpamCop.

http://www.spamcop.net

How do I create a DSN (ODBC) on my local computer?

Step 1) Click Start> Settings> Control Panel.
Step 2) Click on the ODBC icon.
Step 3) Click on the System DSN Tab.
Step 4) Click on the ADD button, then select the type of database you are using, (Access or SQL).
Step 5) Type your DSN name in the Data Source Name box, then click the select button.
Step 6) Find your database and select it from the box on the left side once it appears.
Step 7) Once you have selected the database you will notice a path to the database will appear on the ODBC Microsoft Access Setup screen.
Step 8) Click the OK button
Step 9) This will bring you back to the first screen and you will see your newly created DSN, click OK and you're set.

What is the difference between Active Server Pages and CGI scripts?

Active Server Pages (ASP) gives you all of the functionality of CGI applications in an easy and robust environment. ASP allows your server to access information in a form not readable by the client (such as an SQL database) and then provide a gateway between the two to produce information that the client can view and use.

With CGI, the server creates a process for each client request received. Therefore, as concurrent requests increase, so do the number of concurrent processes created by the server. Creating a process for every request is time-consuming and created a significant load on a server. This can restrict the resources available on the server, as a result slowing down performance and increasing wait times on the Web. ASP runs in the same process as the Web Server, handling client requests faster and more efficiently.

I am having a problem with the CFFORM tag?
ColdFusion MX requires the /CFIDE/scripts directory contents to be copied into your /web directory. If you are running a local copy of ColdFusion MX server, you will be able to upload this folder. If you do not have a local copy, then contact support@enterhost.com and request our Support Team to copy this folder into your directory for you.

CFFORM was working with previous versions of ColdFusion, now that I have moved to ColdFusion MX it is giving me an error.
ColdFusion MX requires the /CFIDE/scripts directory contents to be copied into your /web directory. If you are running a local copy of ColdFusion MX server, you will be able to upload this folder. If you do not have a local copy, then contact support@enterhost.com and request our Support Team to copy this folder into your directory for you.

Why do I get a server 500 error on my ASP pages?
When IIS 5.0, the Windows 2000 web server, returns an error to Internet Explorer, IE simply loads the default error page. To prevent this and to display the error, make sure you have unchecked "Show friendly HTTP error messages", under the "Advanced" tab in Internet Options. This will show you the full error that IIS is reporting.

1. Open Internet Explorer
2. Click Tools - Internet Options
3. Click the Advanced tab at the top right of the Internet Options box
4. Scroll down and uncheck the box that says 'Show friendly HTTP error messages'
5. Click Apply then OK

Your Internet Explorer browser will now display detailed error messages including error codes and line numbers.

How do I define my new site in Dreamweaver Ultradev
Step-by-Step Instructions for Defining your new site in Dreamweaver Ultradev4.

Please replace daisysflowershop.com in the example below with your domain name, consult your Account Setup information for the correct temporary URL.

1. Go To Site | New Site
2. Define Local info settings
a. Site Name: (Whatever name you want)
b. Local Root Folder: (You need to specify the location on your hard drive where your web files are located)

3. Define Remote info settings
a. Access: (Use FTP)
b. FTP Host: daisysflowershop.com or daisysflowershop.protectedsite.net
c. Host Directory: web
d. Login: daisysflowershop (your username found in the new account email)
e. Password: ######### (your password found in the new account email, unless you have changed it in the Enterhost Control Panel)

4. Define Application Server Connection Info
a. Access: (Use FTP)
b. FTP Host: daisysflowershop.com or daisysflowershop.protectedsite.net
c. Host Directory: web
d. Login: daisysflowershop (your username found in the new account email)
e. Password: ######### (your password found in the new account email, unless you have changed it in the Enterhost Control Panel)
f. URL Prefix: http://daisysflowershop.com or http://daisysflowershop.protectedsite.net

Verify that this URL Prefix does not have the web directory in the URL for example http://daisysflowershop.com/web. If this is the case then a connection to the server will not be made.

To connect to your site:
1. Go To Site | Open Site
2. Select your Site Name (This will open a new window)
3. Go To Site | Connect
4. To Upload files to the Remote Side | Go to the Local Side and and right-click on the File and Select Put
5. To Download files to the Local Side | Go to the Remote Side and right-click on the File and Select Get

To Create a DSN connection to your database with UltraDev4:
1. You will need to have a DSN connection already setup on the server
(You can request a DSN connection to your database on the server using the Enterhost Control Panel)
2. Go to Modify | Connections
3. Select New | DSN (Data Source Name)
4. Connection Name: (Whatever name you want)
5. Type in your DSN name.
6. Try testing you new DSN with the test button.
7. Click OK

I'm receiving the message: The log file for database (dbname) is full

In SQL Server 7.0, in SQL Server 2000, and in SQL Server 2005, the following messages can appear when the database log becomes full:

Error: 9002, Severity: 17, State: 2
The log file for database '%.*ls' is full

Error: 9002, Severity: 17, State: 2
The transaction log for database '%.*ls' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

 

To clear a transaction log, execute the command DUMP TRANSACTION databasename.
However, this does not work when your transaction log is full, as dumping the
transaction log is also a logged operation. In order to clear your transaction
log after it is full, include the WITH NO_LOG clause.

So, to correct this error, use Microsoft's Query Analyzer to execute the following SQL command against your database
while logged in as the DBO:

DUMP TRANSACTION databasename WITH NO_LOG

This will clear your transaction log and correct the error you were receiving.

Can we use Enterprise Manager to connect to SQL Server 2000?

Yes, as long as you have a copy you can connect to SQL Server using Enterprise Manager.

If you do not have a copy of Enterprise Manager, you can order an evaluation copy from Microsoft by clicking here





SQL2000

Can I split my SQL Server database into multiple smaller databases?

We do not support dividing your SQL database into multiple smaller databases.

Do you support DSN-less connections?
Yes, we support DSN-less connections.

What information do you need to order my GeoTrust QuickSSL Premium certificate?

Here is the information we need to order the SSL certificate:

Canonical Name:
Organization:
Organizational Unit:
Location City:
State:
Country:

Here is a sample of the information from our certificate:

CN = www.enterhost.com
O = Enterhost
OU = System Administration
L = Fort Worth
S = Texas
C = US

Once you have emailed this information to support@enterhost.com, we will be able to order the certificate.

Do you have an ASP Redirect script I can use with my domain pointers?

You can use the following ASP script to redirect additional domains to subdirectories of your site:

Set HTTPHost = Request.ServerVariables("HTTP_HOST")
If HTTPHost = "www.yourdomain1.com" then
Response.Redirect ("http://www.yourdomain1.com/folder1")
End If
If HTTPHost = "yourdomain.com" then
Response.Redirect ("http://www.yourdomain.com/folder1")
End If

If HTTPHost = "www.yourdomain2.com" then
Response.Redirect ("http://www.yourdomain2.com/folder2")
End If
If HTTPHost = "yourdomain2.com" then
Response.Redirect ("http://www.yourdomain2.com/folder2")
End If

Do you have a ColdFusion redirect script I can use with my domain pointers?

You can use the following ColdFusion script to redirect additional domains to subdirectories of your site:

< CFLOCATION URL="/folder1">
< CFELSEIF #Right(CGI.SERVER_NAME, 15)# IS "www.domain1.com">
< CFLOCATION URL="/folder1">
< CFELSEIF #Right(CGI.SERVER_NAME, 11)# IS "domain2.com">
< CFLOCATION URL="/folder2">
< CFELSEIF #Right(CGI.SERVER_NAME, 15)# IS "www.domain2.com">
< CFLOCATION URL="/folder2">
< /CFIF>

My web page returns the error

When accessing a URL that refers to a .NET script library you may receive the following message:

Unable to find script library '/aspnet_client/system_web/1_0_3705_0/WebUIValidation.js'. To correct this issue, manually upload this file or the entire /aspnet_client directory from your local machine to your web space.

How do I install my QuickSSL Smart Seal?

Follow the latest instructions located at GeoTrust at the following link:

http://www.geotrust.com/quickssl_premium/install_seal.htm





SSL

I am using ASPMail component to send mail with a form, what should i put for RemoteHost?

You should use the outgoing mail server that was supplied in your New Account email. Typically this would be 'mail.yourdomain.com'.

Ex:  Mailer.RemoteHost="mail.daisysflowershop.com"

I receive the following error when attempting to send mail with ColdFusion using CFMAIL: 'No SMTP server specified for CFMAIL'

In order to send mail using ColdFusion, you will need to specify the server attribute of the CFMAIL tag. The server you specify will be the same as the outgoing mail server in your new account email. Typically this would be 'mail.yourdomain.com'.

Ex: server="mail.daisysflowershop.com"

Why am I getting an 'Invalid Login' error when logging into my email using my POP3 client?
Ensure that your UserID and password are correct. Your UserID for email is your complete email address. Example:

admin@daisysflowershop.com

* Remember to replace 'daisysflowershop.com' with the name of your domain.

If you are still unable to log on then use your Default Admin Account. When you have logged on, then reset the password for that particular user. Check to make sure that you enabled 'allowed web access'. If you do not remember the admin password, then please email support@enterhost.com.

Do you allow DTS packages?

We do not support DTS packages in a shared SQL environment.

How do I copy a table with all of my data and rename it within my database?

Login to your SQL database with Query Analyzer and run the following command in copy the table 'table1' to a new table 'table2'(the table 'table2' does not have to be created before this proceed):

Select * Into table2 From table1

I have uploaded my site, but I am getting the error 'Directory Listing Denied'. What am I doing wrong?

Make sure that your 'home page' or 'default page' has a name that our servers recognize as the default page:

default.asp
default.aspx
default.htm
default.html
index.asp
index.aspx
index.htm
index.html
home.asp
home.aspx
home.htm
home.html

ColdFusion Plans also have:

default.cfm
index.cfm
home.cfm

Do I have to buy SQL Server to get Enterprise Manager?

No, you do not have to purchase SQL Server to own a license of Enterprise Manager. You can purchase the lastest version of Microsoft Office Developer Edition. You will need to install the client tools.

http://www.microsoft.com/sql/evaluation/trial/default.asp

Why am I able to see other databases listed in Enterprise Manager?

You will be able to 'see' the list of other databases on ther server, however you will not be able to view any any actual data structure or data within those databases since your account does not have rights to those databases. This is standard in a shared SQL environment.

How do I use RDS in my Dreamweaver MX development environment?

If you would like to develop using RDS, then you may install the Macromedia ColdFusion MX built-in web server on your local machine. Macromedia recommends using your local machine as your testing environment. This software is provided to you on your Studio CD. Here are the steps for accomplishing this:

http://www.macromedia.com/support/coldfusion/adv_development/config_builtin_webserver/

Once your site is developed on your local machine, you can then upload your content to our production server.

How do I upload or upsize my Microsoft Access database into SQL Server 2000?

Start MS Access and load your database.

Once you have it loaded, simply click Tools --> Database Utilities --> Upsizing wizard.

You will be prompted for the SQL authentication connection information in order to connect to the SQL server. Once connected, you may use all the SQL server resources.





import, db, db upgrade

Do you have a sample of how CDONTS works from an ASP page?
The sample code below demostrates how to use CDONTs from an ASP page. You will need to populate your email address in the strEmail field.

< %
strName = "Enterhost Client"
strEmail = "ENTER YOUR EMAIL ADDRESS HERE"
strSubject = "CDONTS Test"
strBody = "Your CDONTS Test Worked!"

Set Mailer = CreateObject("CDONTS.NewMail")

Mailer.From = "ENTER A VALID FROM ADDRESS"
Mailer.To = StrEmail
Mailer.Subject = StrSubject
Mailer.Body = strBody
Mailer.Send
Set Mailer = Nothing
%>





form, automatic, emailer

How can I temporarily view my website setup on my dedicated server?

You can use any of the availble IP address on your server for testing. You simply need to add the required Host Header to your website to test it.

>Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click properties

Click advanced at the top.
Here, add a host header for any IP address attached to your server.
IP address: (select the first IP in the range)
Port: 80
Host Header Value: (blank)

You can repeat these steps to test up to 5 sites at once. Simply repeat the steps using a different IP address.





temporary IP, test website, propagation, test

How do I create custom nameservers?

Your dedicated server comes installed with all the neccessary tools need to operate your own DNS server. Creating your own nameservers will allow you full control over your DNS services and allow you to create/modify/remove DNS entries at any time without contacting us.

Our DNS servers will not be used in this process

1. Install the DNS server and configure the Nameservers

Complete the tutorial video titled "Setting up DNS on your dedicated server" http://www.enterhost.com/support/dedicated/demos/index.cfm

2. Create custom nameservers

Next, modify the domain settings with your registrar to create the ns1 and ns2 records. You will need to add the two host records, one for ns1, one for ns2, and point them to their respective IP addresses.

Every registrar is different so we have tutorial videos available in our Support Center that will guide you through the process. If your Registrar is not listed, you will need to contact them for more information.

The tutorial videos are listed in the section title "DNS - Creating Private Nameservers at Domain Registrars"
http://www.enterhost.com/support/dedicated/demos/index.cfm

3. Edit the domain to point to its own nameserver. Set your nameservers for the main domain to your nameservers. For example, for the domain myhost.com, set the nameservers to ns1.myhost.com and ns2.myhost.com.

The support tutorials for this step are listed in the section title "DNS - NameServer Changes at Domain Registrars"
http://www.enterhost.com/support/dedicated/demos/index.cfm

4. Allow 12-48 hrs for propagation to your server

You can use any of the available WHOIS sites on the Internet like the one below to verify the setup.

http://resellers.tucows.com/whois/index_html

Once you have verified that the nameservers are working, you can use ns1.myhost.com and ns2.myhost.com for the nameservers of any additional domains you add to your server.

 

 

 

custom nameserver, name server, dns server, nameserver, ns

How can I get access to my local drive via remote desktop?

You can enable drive sharing on your dedicated server.

Login to your server via remote desktop

Click start - administrative tools - terminal services configuration Click 'connections' on the left Right click 'RDP-TCP' and click properties Click 'Client Settings'

Uncheck 'drive mapping' under the section 'disable the following'

Click ok and close the configuration manager.

Then, disconnect from remote desktop and re-open the remote desktop connection box.

Click options and local resources.

Check 'Disk Drives' and click Connect'.

When the server connects, you will see your local drives in the 'my computer' section of your dedicated server.





remote desktop, drive share, terminal service

How do I restart my dedicated server using the Remote Reboot utility?

If your server fails to respond to terminal services, you can use the Remote Reboot utility provided with your dedicated server to physically restart the server.  We also have a support tutorial available in our support center to guide you through this process.

Login to the Remote Reboot interface using the information provided in your dedicated server setup information.

The URL will be similar to https://ba1.enterhost.com

Your username will be your server ID in all caps (please note the username and password are case sensitive)

Next to 'Select Control Action:', select 'Reboot Immediate'

Please note, selecting 'Off' can result in your server being turned off.  Such a case will require our Support Department to restart the server manually and can result in downtime.

Next to the outlet ID number, select the checkbox and click 'Next'
Click 'Apply'
Click Refresh in your browser to view the status update.

In most cases, the reboot can take 5-10 seconds to return the server on-line.

If your server fails to return online, please contact our Support Department and we can restart your server manually.





PDU, restart, reboot

How do I enable Flash Remoting on my dedicated server?

Open Internet Information Services (IIS) on the desktop
Find the website you are working with and right-click and select 'New' and 'Virtual Directory'
Click 'Next'
Type 'JRunScripts' for the name of the virtual directory and select 'Next'
Paste the path of C:\CFusionMX\runtime\lib\wsconfig\1
**For ColdFusion 7, use C:\CFusionMX7\runtime\lib\wsconfig\1
Click 'Next' and 'Finish'

Right-click the new virtual directory you created and select 'Properties'
If available, click 'remove' under Application Settings to remove the application directory
Under Execute Permissions, change the drop down to 'Scripts and Executables'
Click 'OK' and close IIS

Which PHP scripts do you support?

Successfully Tested: WordPress, phpMyAdmin, phpBB, vBulletin, Simple Machines Forum, Drupal, Gallery, Joomla, TinyWebGallery, Zenphoto, PHP-Nuke, X7 Chat, eXtplorer, Website Baker

We have made an effort to test many popular PHP scripts with our environment. If you are having trouble running a widely used script please forward the details to support@enterhost.com. We will review its requirements (time permitting) to see if our configuration can be adjusted to accommodate your request.

How do I increase the amount of space for my SQL database?
If you need additional shared SQL database space, upgrade your current hosting plan to one that offers you additional space. If you have upgraded your plan to our largest plan offering and still require additional space, we can add additional space in blocks of 25 MB/$25 monthly. Send an email to support@enterhost.com with your request.

What is a Traceroute?

A Traceroute is very much how it sounds - it is the process of tracing, or viewing the Internet connection route that takes place between two machines. There are many Internet Access Providers and networks across the world that helps make up the World Wide Web. When a machine, or computer, is connecting to another computer, the connection may span over several routers. If one of those routers is down, then Internet Connection cannot be established. Doing a traceroute enables you to see which router is causing the problem.

How do I perform a Traceroute?

To perform a traceroute, bring up the DOS command prompt, and type in the following:

C:\> tracert yourdomain.com or IP address

Tracing route to yourdomain.com over a maximum of 30 hops.
1. <10ms <10ms 1ms 192.168.0.1.
2. <10ms 1ms 1ms 216.234.247.103
3. 1ms 1ms 1ms 69.93.13.100
Trace complete

Latency (in Path)
*If there is latency in pinging doing a traceroute can narrow down where the packet loss is.

Packet Loss (in path)
*If there is packet loss during pinging, doing a traceroute can narrow down where the packet loss is.

Routing Loops
*While doing a traceroute if the next hop continuously repeats itself then there is probably a routing loop.
*Routing loops usually occur when a router is down in the Internet.
*Either wait a few hours or contact your Internet provider.

Do you have Crystal Decisions .NET available on the servers?
To enable the ability of Crystal Decisions .NET, you have to license and install Visual Studio .NET on the server.

There is one main reason why we are not able to offer this service and that is cost. For a server connected to the Internet, the Crystal Reports per processor license is $25,000. All of our servers have dual processors. In order to legally offer this service, it would cost us over $50,000 per server. Until these licensing arrangements change we will not be able to offer this service.

Where do I upload my Microsoft Access database?
Databases should be placed in the /data directory. This /data directory is at the same level as your /web directory.

Whenever I query my Microsoft Access database, it takes a long time to return a response.

You may be overloading your Access database. Microsoft Access is designed for desktop and small Internet applications. Test your query on your local machine. If it works fine, then your website traffic is overloading it. Try upgrading your database to SQL Server.

What type of owner privileges do I have to administer my SQL database?
One SQL Server user account is created that can be used to manage your database with SQL Server client tools, such as Enterprise Manager, or scripts using a DSN or DSN-less connection. Your user account is enabled with full access to your database (DBO).

What version of MDAC is installed on my web server?

The easiest way to verify the version of MDAC is to use the following code:

Do I have access to my logfiles?
Yes, you may access your logfiles using the Enterhost Control Panel.

Login to the Enterhost Control Panel.
Click Tools.
Click LogFiles.

This will take you to the Log Files Manager.

If your hosting plan does not give you access to the Enterhost Control Panel, send you request to support@enterhost.com.

Is it possible to force SSL pages with ASP?

If you are passing sensitive data, you will want to force the clients browser to
use SSL. If you have your own certificate installed this is not hard at all.

1. Save the following code in the root of your Website as an include file
named ForceSSL.inc:



2. For each page that requires SSL, insert the following code at the top of
the page to reference the include file from the previous step:


< !--#include virtual="/ForceSSL.inc"-->


3. When each page is browsed, the ASP code contained in the include file will
detect the port to determine if HTTP is being used. If HTTP is being used, the
browser will be redirected to the same page using HTTPS.

How do I display date, time, and currencies for my locale?
The LCID property determines how dates, times and currencies are formatted. Use this ASP code to return the correct format for your location.

Session.LCID = LocaleID

Visit the following link for a complete list of LCID's.

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/script56/html/vsmscLCID.asp

How to modify DNS information with the registrar Register.com?

1. Type http://www.register.com into your browser.

2. Click Sign In, located on the left side of the screen in the gray menu.

3. Enter the user name and password information provided to you by Register.com upon the initial registration of your domain name. If you cannot locate this information, click the Forgot Your Password? option below the logon area.

4. Click Domain Name Servers (DNS). You may have to scroll down the page to find this.

5. Under section 1, select the appropriate check boxes to delete your current DNS information.

6. In section 2, replace this deleted DNS information with our name servers:

DNS1.ENTERHOST.COM
204.11.213.6

DNS2.ENTERHOST.COM
204.11.214.6

DNS3.ENTERHOST.COM
204.11.215.6

7. Section 3 will inform you that you will need to confirm the changes via your listed email address. Click Submit.

8. Click the button on the next screen, which will send an authorization email message to the listed email address.

9. Follow the instructions in the email message to complete your changes.

10. If you no longer have access to the address listed for your account, click the I don't have access to the emails listed above link.

If you cannot find where to make the needed changes, or encounter issues with the Web interface for your Register.com account, please view their help pages at http://www.register.com/faq/index.cgi.

If you cannot resolve your issue, Register.com has provided a feedback area on their Web site where you may request assistance at http://www.register.com/contact_us_bridge.cgi.

What name should I use for my home page?

Our servers look for the following home page names in the following order:

default.asp
default.aspx
default.htm
default.html
index.asp
index.aspx
index.htm
index.html
home.asp
home.aspx
home.htm
home.html

If you are on a ColdFusion plan, the servers use the following list of home page names:

 

default.asp
default.cfm
default.htm
default.html
index.asp
index.cfm
index.htm
index.html
home.asp
home.cfm
home.htm
home.html

What is your policy regarding bulk mail or mailing lists?

We do not allow mailing list services on our network. Even though your intentions are to be very responsible with your list, our experience in the past has led us to enforce this policy. With the creation of a number of organizations dedicated to reducing 'spam' it has made it difficult for us to offer this service because of the risk we would assume in the event it was not used appropriately. Thank you for your understanding.

Can Active Server Pages (ASP) use Java?

Yes. ASP supports ActiveX server components written in any language, including Java. ASP includes the Microsoft Windows reference standard Java Virutal Machine.

Can I have multiple FTP accounts?
We do not issue additional FTP accounts. Our entire hosting configuration only supports one FTP account. We have a strict account configuration model that must be followed in order for our entire process to work correctly. This does not allow us to make any exceptions to this policy.

We have many clients that have utilized our component library such as Persits AspUpload or SA FileUp to build an application that allows users to upload files to a specific directory in your web space.





multiple, login, login ID

Do you support Blat?
No, we do not support Blat at this time.

Do you support Microsoft FrontPage?
We do not offer hosting plans for Microsoft FrontPage developers. We focus on supporting Macromedia development products.

Do you support Real Media on any of your hosting plans?

No, we do not support Real Media. We provide our clients with Windows Media Server.





video, streaming, movies

What is the process of moving or transfering my account from another hosting provider?

Signup for a hosting plan with us. You will then receive a New Account Setup email that will provide you with your new logins. It will also provide you with our Domain Name Servers (DNS).

Upload your website to your web space on our server using a temporary URL. Using the new login information that we provide you, you can connect and upload your website to our server.

Test your website on our server using a temporary URL that we provide you.

Request your domain registrar to update your DNS information to ours. Our DNS server information is found in the new account setup email.

Once you update your DNS, the phase of "propagation" begins. During the period of propagation, some of this traffic will be directed to the new server, and some to the old host. The propagation period usually lasts 1-3 days, after which all traffic will be directed to us. You may need to check email on both servers during the propagation period.

If my website only supports a certain browser, how can I use BrowseHawk to notify the user?

This example displays one message to users of Internet Explorer 4.01 and higher,
and a different message to all others: < >

<% Set bc = Server.CreateObject("cyScape.browserObj")
if bc.Browser <> "IE" AND bc.Version >= 4.01 then
response.write "I like your browser"
else
response.write "Please update your browser"
end if %>

This example redirects the user to an alternative page if their browser is not IE or Netscape version 4 or above.

<%
set bh = server.createobject("cyScape.browserObj")
v = bh.version
b = bh.browser
if (v>=4) and (b="IE" or b="Netscape") then
else
response.redirect("UpdateBrowser.asp")
end if
set bh = nothing
%>





Browsehawk, browser, explorer, update browser

Where can I learn more about the statistic reporting software that you offer with your plans?
You may visit the vendor's website to learn more about the product.

http://smartertools.com/Products/SmarterStats/Overview.aspx?ref=51

Is there a ColdFusion shopping cart that I can purchase?

Yes, try visting one of the following websites:

CartWeaver

http://www.cartweaver.com

AbleCommerce

http://www.ablecommerce.com





CF, e-commerce

How can I tell if Flash Remoting is enabled for my site?

You can do a simple test to verify that Flash Remoting is enabled for your site. Type in the following URL using your domain name:

http://www.yourdomain.com/flashservices/gateway

ex. http://www.daisysflowershop.com/flashservices/gateway

If your browser returns a completely blank white page, then Flash Remoting is enabled. If it returns any sort of error or page with text, then Flash Remoting is not enabled.

To have Flash Remoting enabled for your site, email support@enterhost.com. You will need to be on a ColdFusion MX plan to use Flash Remoting.

Testing...

Where can I download a copy of ColdFusion Server?

ColdFusion MX

http://www.macromedia.com/software/trial_download/

ColdFusion 5 Developer Edition:

http://download.macromedia.com/pub/coldfusion/esd/coldfusion-50-win-us_devrel.exe

Once I update my DNS on my domain, will my temporary URL be transferred to my main domain automatically or do I have to do something?
You will not need to do anything. Your temporary URL is an alternative method to access your web space. Once your domain propagates, you will be able to use your main domain name to reach your webspace on our servers.

How can I configure Internet Explorer to display detailed error messages for my web pages?

1. Open Internet Explorer
2. Click Tools | Internet Options
3. Click the Advanced tab at the top right of the Internet Options box
4. Scroll down and uncheck the box that says 'Show friendly HTTP error messages'
5. Click Apply then OK

Your Internet Explorer browser will now display detailed error messages including error codes and line numbers.

How do I define my new site in Dreamweaver MX?

Step-by-Step Instructions for Defining your new site in Dreamweaver MX.

Please replace daisysflowershop.com in the example below with your domain name.

Go To Site | New Site
Click on the Advanced tab

Define Local info settings

Site Name: (Whatever name you want)
Local Root Folder: (You need to specify the location on your hard drive where your web files are located)
Default Images Folder: (OPTIONAL - specify the location on your hard drive where your image files are located)
HTTP Address: (daisysflowershop.com or daisysflowershop.protectedsite.net)
Enable Cache: (check this box)

Define Remote Info settings

Access: (Use FTP)
FTP Host: daisysflowershop.com or daisysflowershop.protectedsite.net
Host Directory: web
Login: daisysflowershop (your username found in the new account email)
Password: ######### (your password found in the new account email, unless you have changed it in the Enterhost Control Panel)
Click the TEST button
If your test is unable to connect, try the following steps to troubleshoot:
-Make sure you are connected to the internet
-Re-type your username and password or copy & paste it directly from your new account email
-If these steps do not work, try checking the 'Use Passive FTP' box

Define Application Server Connection Info

Server Model: (ASP VBScript)
Access: (Use FTP - with the same settings from the Remote Info section)
FTP Host: daisysflowershop.com or daisysflowershop.protectedsite.net
Host Directory: web
Login: daisysflowershop (your username found in the new account email)
Password: ######### (your password found in the new account email, unless you have changed it in the Enterhost Control Panel)
URL Prefix: http://daisysflowershop.com or http://daisysflowershop.protectedsite.net

Verify that this URL Prefix does not have the web directory in the URL for example http://daisysflowershop.com/web. If this is the case then a connection to the server will not be made.

Can I have .NET and Classic ASP running in my account?
Yes. .NET and Classic ASP run parallel to each other. They are both enabled on all of our plans except ColdFusion 5 and MX plans.

Will the Enterhost Support Team help me with my coding issues?

If time permits, we will look into your issue with no guarantee of resolution. However, each request for a non-server related issue must provide the following information:

1. The URL of the page or pages with the error.
    *if a username & password are required to access the pages, please include them

2. The file name on the server and directory where the file is located.

3. The detailed error message you are receiving.

4. Detailed explanation of the steps you have taken to troubleshoot the issue.

5. List of keywords you used to search our FAQ.

6. List of sites you have used to research the issue such as Google Groups, Google, Microsoft, Macromedia, and Macromedia Forums.
    *If you have not searched any of these sites, please do so before submitting this request


If you are not receiving detailed error messages, please review the following FAQ article:
http://www.enterhost.com/supportcenter/faq/search_answer.cfm?fqid=100136

How can I create a ColdFusion mapping?

You can request a ColdFusion mapping to be created by emailing support@enterhost.com.

Please include the mapping name of your choice and the directory path where you would like it to map.  Please note that you cannot use the default mapping name of "/".  Your mapping name should be in the format of "/name".  See examples below:

ex. daisysflowershop.com
mapping name: daisyincludes
directory: /web/includes/

ex. daisysflowershop.com
mapping name: daisysflowershop
directory: /web/




cfinclude

Can I use the default ColdFusion mapping of ' / '?

The default mapping of ' / ' is reserved for our use.  You can request a custom mapping be created by emailing support@enterhost.com.

Please include the mapping name of your choice and the directory path where you would like it to map.  Your mapping name should be in the format of "/name".  See examples below:

ex. daisysflowershop.com
mapping name: daisyincludes
directory: /web/includes/

ex. daisysflowershop.com
mapping name: daisysflowershop
directory: /web/

 

cfinclude

What connection strings can I use to connect to my Microsoft Access database?

MS Access ODBC DSNless connection string
<font size="1">Driver={Microsoft Access Driver (*.mdb)};Dbq=e:\inetpub\username\data\yourdatabase.mdb;Uid=Admin;Pwd=pass; </font>

ex. daisysflowershop.com
<font size="1"><%
Dim connTest
connTest = "Driver={Microsoft Access Driver (*.mdb)};Dbq=e:\inetpub\daisysflowershop\data\flowerdb.mdb;"
%></font>

MS Access OLE DB DSNless connection string
<font size="1">Provider=Microsoft.Jet.OLEDB.4.0;Data Source=e:\inetpub\username\data\yourdatabase.mdb;User Id=admin;Password=pass; </font>

ex. daisysflowershop.com
<font size="1">

Do you allow evaluation versions of components to be installed?
No, we do not install beta, trial or expire-ware components on our shared hosting servers.

Where can I locate sample XML pages?

Try visiting the following websites:

w3.org

ASP101

MSDN

Have you disabled any features in ASPUpload?
For security reasons, the following methods have been disabled:

UploadManager.Save
UploadedFile.saveAs
UploadManager.LogonUser
UploadManager.RevertToSelf
UploadedFile.AllowAccess
UploadedFile.DenyAccess
UploadedFile.RevokedDenial
UploadedFile.RevokeAllowance
UploadedFile.SetOwner
UploadManager.CopyFile
UploadedFile.Copy
UploadManager.RegisterServer
UploadManager.RemoveDirectory
UploadManager.DeleteFile
UploadManager.SendBinary
UploadManager.Directory
UploadManager.OpenFile

Do you support international domain names?
Yes, our servers support international domain names.

I am trying to login to WebMail and I get an error
Ensure that your userid is 'username@yourdomain.com' and that the password is correct. If you are not able to log on, then use your Admin Account. When you have logged on, reset the password for the user in question. Check to make sure that you have enabled "allow web access". If you are not able to login to the Admin Account, contact us at support@enterhost.com.

Do you offer a reseller program?

We do not have a branded 'reseller' program, however we offer two programs for our clients interested in referring business or managing multiple websites for their clients. The Developer Discount Program allows you to qualify for a discounted rate on all of our shared plans. As the number of client accounts you add increases, the discount also increases. The charges for each account enrolled in the Program will be billed to your account, and you are responsible for billiing your clients. Our Referral Program allows you to refer new accounts in exchange for a credit to both your existing account and their new account. See below for more details.

Developer Discount Program Features:

Number of Plans Monthly Fee Discount
1 to 3 0%
4 to 9 15%
10 to 20 30%
21 to 50 40%
50+ 50%

The setup fee is reduced to only $5 per hosting account.  We also offer a setup fee buyout for a one-time charge of $50 that waives the setup fees on all new child accounts.

Referral Program Features:

  1. Each time a referral results in the successful sale of one of our shared hosting plans, we will credit the referring client's account with a $25 credit and the new client will receive a $10 account credit.
  2. Each time a referral results in the successful sale of one of our dedicated hosting plans, we will credit the referring client's account with a $100 credit and the new client will receive a $50 account credit.
  3. The referred account must remain active for a minimum of 30 days before the credits will be issued.
  4. Referral must be a new client.
  5. Only existing Enterhost clients can participate in the referral program.
  6. To receive the account credit, when placing an order the name of the referring client must be mentioned in the comments field of the order form.
Have questions? For more information please contact Enterhost Sales at sales@enterhost.com or toll-free at 877-571-4678 extension 1.

 

 

My session variables in ColdFusion do not seem to be working on your server. What can I do?
We have set the default session variables in the ColdFusion Administrator to '0', in order to provide you with the flexibility to set this yourself.

You can code the sessiontimeout attribute of the cfapplication tag in your application.cfm file.

SESSIONTIMEOUT=#CreateTimeSpan(days, hours, minutes, seconds)#

EXAMPLE: For a 20 minute timeout

SESSIONTIMEOUT=#CreateTimeSpan(0,0,20,0)#

You can find more information about the various cfapplication attributes in most ColdFusion webistes and books.

Do you offer secure SMTP services?
No, our email services do not include secure SMTP.

Can I use my Macintosh (Mac) Fetch application to upload files?

You may use any FTP program you would like to upload your files to our server. You may enter the FTP details we provided you in the new account email in your Fetch program.

Do you offer Sharepoint?
We do not offer hosting plans for Microsoft Sharepoint. We focus on supporting Macromedia development products.

I noticed a user id of 'root' and an alias of 'postmaster' setup by default in my webmail. Why?
Each domain account setup in our mail servers must have a user ID of root and an alias of postmaster in order to comply with the SMTP RFCs. These allow messages to be sent to the server by other hosts, and also allow certain system messages (such as error messages) to be automatically generated.

Can I purchase an SSL certificate through Enterhost?

We have a partnership with GeoTrust that allows us to offer our clients with a discounted rate on 128-bit SSL certificates.

Here is a link to the certificate that we offer our clients:
http://www.geotrust.com/ssl/ssl-certificates-premium/

We offer this certificate for $149 plus a $25 installation fee. If you are interested, please send the following information to support@enterhost.com.

Here is the information we need to order the certificate:

Canonical Name:
Organization:
Organizational Unit:
Location City:
State:
Country:

Here is a sample of the information from our certificate:
CN = www.enterhost.com
O = Enterhost
OU = System Administration
L = Fort Worth
S = Texas
C = US

Once you have emailed this information to support@enterhost.com, we will be able to order the certificate.

 

Do you offer a money-back guarantee?

Yes, we offer a 30 day money back guarantee. If you are not satisfied with our services, you may send us an email at cancel@enterhost.com and request to have your account closed and your money refunded. This option is only available within the first 30 days of establishing your account.

Do you offer dial-up or broadband access to the Internet?
No, we do not offer Internet access such as dial-up, DSL or Cable broadband services.

Can I upgrade/downgrade my hosting plan?
Yes, just notify us at support@enterhost.com with the name of the plan you are interested in changing your services to.

Can Enterhost manage DNS for my dedicated server?

Yes, we can host up to 20 DNS domains for your dedicated server. Send an email to support@enterhost.com with the following information.

Server Name

Domain name

IP address you want it pointed to

Once we have entered the domain into our DNS servers, you will need to point the domain to the following servers.

DNS1.ENTERHOST.COM 208.65.128.200

DNS2.ENTERHOST.COM 208.65.128.201

DNS3.ENTERHOST.COM 208.65.130.6

DNS4.ENTERHOST.COM 208.65.131.6





dns, zone, domain

ColdFusion Security Advisory



SUMMARY: 

Adobe has announced a vulnerability in FCKEditor, which is widely used and included as part of ColdFusion 8, and could allow a remote attacker to upload files in arbitrary directories which could lead to a system compromise. This issue is remotely exploitable and will allow the attacker to gain full control of a compromised system.

Older versions of CFWebstore installations are also a source of the attacks by using a insecure upload form.  Outside attackers exploit this form by uploading a script with the .cfm extension.  Once the file is on the server, the attacker browses to the file and executes the script.  Once the script is executed, it will attempt to inject malicious code into the pages of the site.   Versions version 5.x and older versions of 6.x are vulnerable to this attack.  Installations of CFWebstore that were upgraded from previous versions may also be vulnerable if the original files were not removed. 

Below are recommended hotfixes and useful links for more information.

 

AFFECTED SOFTWARE VERSIONS

ColdFusion 8, ColdFusion 8.0.1

CFWebstore - prior versions to 6.4.1

FCKeditor - prior version to 2.6.4.1

 

RECOMMENDATIONS:

  1. FCKeditor is included with ColdFusion 8 by default.  ColdFusion 8 customers will need to install the following hotfix posted by Adobe:  http://www.adobe.com/support/security/bulletins/apsb09-09.html

    We would also recommend applying the 8.01 updater, but it is not required to protect from this attack. http://www.adobe.com/support/coldfusion/downloads_updates.html#cf8


  2. If using CFWebstore, upgrade to the latest version.  See following link for more information:  http://blog.cfwebstore.com/


  3. Take measures to secure FCKeditor in all version of ColdFusion
    1. Install the latest release (2.6.4.1) from http://www.fckeditor.net/whatsnew
    2. Disable connectors by setting config.Enabled to false in the /editor/filemanager/connectors/cfm/config.cfm file
    3. Remove unused cfm files under /editor/filemanager/connectors/cfm directory of the FCKeditor
    4. If you do not use cftextarea, consider moving or deleting /CFIDE/scripts/ajax/FCKeditor/ completely


  4. Disable commonly exploited CF Tags in the ColdFusion Administrator
    1. Disable CFFile, CFExecute and CFRegistry
    2. Only enable these if you specifically need them for sites on your server
    3. Consider disabling all other CF tags that your sites do not use
    4. For more information on how to disable these tags, please see the following FAQ from our Support Center
      http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=2#100541


  5. For ColdFusion Enterprise installations, Adobe recommends disabling JSP handling in ColdFusion.  By using JSP, outside users will be able to bypass SandBox Security to gain access to the targeted server.  For more information, please see the following Adobe LiveDocs.
    1. ColdFusion 8 Enterprise
      http://livedocs.adobe.com/coldfusion/8/htmldocs/configuring_12.html
    2. ColdFusion MX 7 Enterprise
      http://livedocs.adobe.com/coldfusion/7/htmldocs/wwhelp/wwhimpl/common/html/wwhelp.htm?context=ColdFusion_Documentation&file=00000054.htm
    3. Coldfusion MX 6 Enterprise
      http://www.adobe.com/devnet/security/security_zone/mpsb02-04.html


  6. Protect upload pages with a login (where only registered users can access them)

 

How do I set up a ColdFusion data source for my Microsoft Access database?

To request a ColdFusion data source for your Access database, email support@enterhost.com.

We will need 3 items of information in the following format:

Data source name:
Database name:
Database location:

Ex.

Data source name: test
Database name: testdata.mdb
Database location: /data

datasource, dsn

Can I use a FileMaker database using Dreamweaver?
Here is a link to Macromedia's Dreamweaver Support Center that addresses this
question.

http://www.macromedia.com/support/dreamweaver/ts/documents/filemakerdw.htm

What do you know about MSDE?

Review the following Microsoft links for information on this.

http://www.microsoft.com/sql/prodinfo/previousversions/msde/prodinfo.mspx

http://www.microsoft.com/sql/editions/express/default.mspx

Note: SQL Server 2005 Express Edition is the next version of MSDE and is free.

Do you restrict adult content?
Yes, we do not allow adult content to be hosted in our shared hosting environment.

How do I cancel my account with Enterhost?

In order to cancel, you are required to receive a cancellation code. To obtain the code, please contact a Customer Service representative at the following number: 877-571-4678, option 1. The Customer Service department is available Monday through Friday, 8:00 AM to 5:00 PM CST.

 

terminate, service

Does Enterhost have a control panel available?

Yes, all of our plans include access to a control panel. If you do not have the login information, contact our Support Team at support@enterhost.com and we can send the information to you.

I am receiving an error when submitting a form to my database: Operation must use an updateable query. What can I do?

The error reads below when submitting a form to my database:

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query.


This error is due to your database not having 'write' permissions. You can resolve this in one of three ways:

1. Move your database to the 'data' folder. This folder is pre-defined with 'write' permissions.

2. Use the Enterhost Control Panel to give the folder, where your database currently resides, 'write' permissions.

3. Email support@enterhost.com and ask that your database be given 'write' permissions to the folder with the database.





dsn, datasource, data source, mdb, asp

I noticed my ColdFusion 5 website pages are pulling up slowly. Why?
Your site is on a ColdFusion 5 Enterprise server that uses ColdFusions Advanced Security feature to allow you to use the commonly restricted tags of cffile, cfdirectory, cfobject, and cfcontent. Advanced Security caches the security context for each of your templates the first time they are accessed. It holds onto the security context of each page for 12 hours from the last time the page was accessed. If a page is not accessed for a 12 hour period, then its security context will be authenticated and re-cached the next time it is accessed.

How can I enable my ASP.NET site to show detailed error messages?

To enable the details of this specific error message to be viewable
on remote machines, create a tag within a "web.config" configuration
file located in the root directory of the current web application.

This setting will enable detailed error messages

< !-- Web.Config Configuration File -->























Can I use xp_sendmail or SQL Mail on your SQL servers?
SQL MAIL is not available in our shared SQL server environment. This is a standard policy for the shared hosting industry.

How do I setup my connection using CuteFTP 5?

We have created a Flash demo that will walk you through each step needed to setup your connection in CuteFTP 5. Visit the following link and choose CuteFTP 5 under the FTP Clients category:

http://www.enterhost.com/supportcenter/demos/default.cfm

How do I setup my connection using WS FTP LE?

We have created a Flash demo that will walk you through each step needed to setup your connection in WS FTP LE. Visit the following link and choose WS FTP LE under the FTP Clients category:

http://www.enterhost.com/supportcenter/demos/default.cfm

How do I define and connect to my website using Dreamweaver 3?

We have created a Flash demo that will walk you through each step needed to define and connect using Dreamweaver 3. Visit the following link and choose Dreamweaver 3 - Site Definition under the Dreamweaver category:

http://www.enterhost.com/supportcenter/demos/default.cfm

How do I define and connect to my website using Dreamweaver 4?

We have created a Flash demo that will walk you through each step needed to define and connect using Dreamweaver 4. Visit the following link and choose Dreamweaver 4 - Site Definition under the Dreamweaver category:

http://www.enterhost.com/supportcenter/demos/default.cfm

How do I define and connect to my ASP website using Ultradev 4?

We have created a Flash demo that will walk you through each step needed to define and connect using Dreamweaver Ultradev 4. Visit the following link and choose Ultradev 4 - Site Definition under the Dreamweaver category:

http://www.enterhost.com/supportcenter/demos/default.cfm

How do I connect to my SQL 2000 database using Enterprise Manager?

We have created a Flash demo that will walk you through each step needed to define and connect to SQL using Enterprise Manager. Visit the following link and choose the Database Category and then select 'Enterprise Manager - Server Registration':

http://www.enterhost.com/support/dedicated/demos/index.cfm#

If you do not have a copy of Enterprise Manager, you can order an evaluation copy from Microsoft by clicking here.





SQL 2000

How do I setup my email using Outlook Express 6?

We have created a Flash demo that will walk you through each step needed to setup your email using Outlook Express 6. Visit the link below and then select the section titled "Email – How to Create Accounts in POP3 Clients" and then choose the proper Email client you are configuring.

http://www.enterhost.com/support/shared/demos/index.cfm#3





email client, configure email

How do I setup my email using Outlook 2000?

We have created a Flash demo that will walk you through each step needed to setup your email using Outlook 2000. Visit the following link and choose Outlook 2000 under the Email Clients category:

http://www.enterhost.com/support/shared/demos/index.cfm#3

Does Enterhost change the DNS servers for my domain?

Enterhost does not update your DNS servers for you. Since you are the registrant/owner of the domain, only you can make this change. Contact your domain registrar, such as Network Solutions or Register.com, and update your DNS servers to the following:

Primary DNS Hostname: DNS1.ENTERHOST.COM
Primary DNS IP Address: 204.11.213.6

Secondary DNS Hostname: DNS2.ENTERHOST.COM
Secondary DNS IP Address: 204.11.214.6

Secondary DNS Hostname: DNS3.ENTERHOST.COM
Secondary DNS IP Address: 204.11.215.6

What is a domain pointer?
A domain pointer is a feature that allows you to own multiple domains and direct them to a single website. For example, if your domain is www.yourdomain.com and you also have www.yourdomain.net and www.yourdomain.org, our domain pointer feature allows the two additional domains to be directed to www.yourdomain.com.

How do I setup a new domain pointer?

If you have access to the Helm control panel please read this FAQ:

http://www.enterhost.com/support/shared/knowledgebase.cfm?category=6#100382

If not, Submit your request to support@enterhost.com . Submit the following statement:

I would like to request a new domain pointer. Please point " DOMAIN POINTER " to my existing account " EXISTING DOMAIN ".

How many domain pointers can I have with my hosting plan?
Domain pointers are a feature of our existing hosting plans. In order to find out, just visit the details of the hosting plan that you have with us. This information can be found on the details page under the section titled Standard Features.

How can I see how many domain pointers I have setup with my hosting plan?
This information can only be verified by sending an email to support@enterhost.com. You may request the Support Team to verify how many domain pointers have been established for your domain. Make sure to provide us with your domain name in the email.

Do I get a separate mail account with my domain pointers?
You do not get a separate mail account with your domain pointers. However, you can request us to setup a mail domain pointer. This allows you to accept mail at your domain pointer as well. For clarification we have an example below:

You can create an email account sales@yourdomain.com. You will then be able to accept email at all of your mail domain pointers as well. All of the emails, regardless of the domain, will be placed in your sales@yourdomain.com mail box.

sales@yourdomain.com Email account you have created

sales@yourdomain.net Domain pointer
sales@yourdomain.org Domain pointer
sales@yourdomain.biz Domain pointer

Can I host multiple websites with one hosting plan?

We recommend hosting one website per account/plan. Your website will have all of the intended features of our hosting plans by adopting this approach. However, as an alternative you may setup a domain pointer with us and use a redirect script to essentially host multiple websites under one account/plan. For your convenience, you may visit the following FAQ links to review sample redirect scripts:

ASP Redirect Script

http://www.enterhost.com/support/shared/knowledgebase.cfm?category=5#100089

ColdFusion Redirect Scripts

http://www.enterhost.com/support/shared/knowledgebase.cfm?category=1#100090

You can request us to add the domain pointer to your mail server as well and you will be able to accept mail at the alias as well. Visit the following link for my information about mail domain pointers:

http://www.enterhost.com/support/shared/knowledgebase.cfm?category=6#100186

When I use a redirect script my URL looks like: www.mydomainpointer.com/subdirname. Why?
The redirect script does not mask the subdirectory name. The only way to have multiple websites and not have the subdirectory name show in the URL is to setup a new hosting plan with us. The redirect script is intended to be an alternative to having multiple accounts therefore you will not have the full features of a separate hosting account.

How will my URL read in the browser if I setup a domain pointer and add a redirect script?
Your URL will read as such:

http://www.mydomainpointer.com/subdirname

If you would like to read about why it looks this way visit the following FAQ:

http://www.enterhost.com/supportcenter/faq/search_answer.cfm?fqid=100188

How can I connect and administer my SQL Server 2000 Database?

You can connect using any of the following Microsoft tools:

Enterprise Manager
Query Analyzer
Access XP/2002

I would like to change the domain name of the account I have hosted with you. What should I do?
If you would like to have the domain name changed, email support@enterhost.com with the following information:

Current Domain Name:

New Domain Name:

NOTE: In order to change a domain name we must completely delete the current domain and establish the new domain. All information will be lost. Ensure you have downloaded all of your files prior to requesting this change. There will be a $25 fee to complete this change.





new, name

I am receiving the following error: potentially dangerous Request.Form value was detected. What can I do?

Visit the following URL from the Microsoft website:

http://www.asp.net/faq/RequestValidation.aspx





asp.net, aspx, script attacks, request validation

I'm getting an error in .NET when connecting to a database. What can I do?

You may run into the following error in .NET when connecting to a database:


System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.

This is most likely because you have exceeded the maximum pool size for your SQL connection. In ADO.NET, connection strings are pooled by default. To avoid this error, you can use one of the following solutions:


1. Raise the Max Pool Size. You can set the minimum and maximum pool sizes by adding the following to your connection string:

"min pool size=1; max pool size=50"

2. Disable connection pooling. Add the following to your connection
string to disable connection pooling:

"pooling=false"

However, Microsoft highly discourages you disable connection pooling for performance reasons. See the following URL for more information on connection pooling in
ADO.NET:

http://samples.gotdotnet.com/quickstart/howto/doc/adoplus/connectionpooling.aspx





connection pooling, sqlconnection

How do I change my email password?
Once you have logged onto the Internet, go to your web-based mail interface (http://mail.daisysflowershop.com).
Be sure to replace 'daisysflowershop.com' with the name of your domain. You will
need to login using your email account.

Click on Settings on the top menu, expand My Settings on the left menu and select Account Settings. Select the User tab on the main section, you will have to provide the Current Password and the new Password. Click on the Save icon to save the new password.

You will need to enter your old password, your new password, and select save.





email account change password

What is the maximum number of recipients I can send to in one email?
When using an email client such as Outlook or Outlook Express, the server will only allow each email to have a maximum of 50 recipients per email.  This is a server wide setting and can not be changed for any single account.


max, recipient, address

I am receiving the following error when sending an email to multiple recipients: 501 maximum recipient count exceeded
When using an email client such as Outlook or Outlook Express, the server will only allow each email to have a maximum of 50 recipients per email.  This is a server wide setting and can not be changed for any single account.

If you need to send an email to more than 50 recipients, you will have to send the email multiple times in batches of 50 recipients.


max, recipient, address

My Outlook client is returning the following error: Unable to logon to the server using Secure Password Authentication?

Our mail servers are configured to not to require Secure Password Authentication for sending and receiving mail. In order to correct this you must ensure that your email clients mail settings are not enabled for this. Below are step-by-step instructions.

Outlook Express

Click the Tools
Click accounts
Click tab for mail
Highlight account
Click properties
Click the tab for servers
Uncheck the log on using Secure Password Authentication
Click apply

Outlook 2003

Click tools
Select email account
Click view or change existing email accounts
Click next
Highlight the account
Click change
Uncheck the log on using Secure Password Authentication (SPA)
Click next
Click Finish

Secure Password Authentication, SPA, email errors, outlook express, outlook 2003, secure email, mail error, outlook error, logon server error

Why do I have an IMIP mailbox in my web based email?
This folder is created by Web Calendaring. It is used to send/receive invitations, alerts, and reminders. SMTP will store a copy of incoming ICAL messages in this mailbox as well.

What is the Enterhost Spam Control Policy?
Enterhost Block List Policy
Enterhost, in response to the increasing amount of incoming spam to our network, has provisioned additional resources to reduce the amount of spam our clients receive. This new policy is designed to alleviate the ever-growing issue of incoming abusive spam attacks on our mail infrastructure.

If someone sends an e-mail message and the sender's IP address or SMTP (mail) server is on one of these lists, then the incoming e-mail is blocked. This tool may result in the inadvertent blocking of some e-mail that is not traditional spam.
The lists which are currently in use are:

1. MAPS Realtime Blackhole List (http://mail-abuse.org/rbl)
2. MAPS Relay Spam Stopper (http://mail-abuse.org/rss)
3. MAPS Dialup User List (http://mail-abuse.org/dul)
4. MAPS Open Proxy Stopper List (http://mail-abuse.org/ops)
5. Spamhaus Block List (http://www.spamhaus.org/sbl)
6. Spamhaus Exploits Block List (http://www.spamhaus.org/xbl)

These six lists, coupled with an internal block list, will filter all inbound SMTP (e-mail) traffic. If an incoming e-mail is denied, a system message is sent back to the sender.

Enterhost subscribes to these lists to help us control the amount of spam entering our network. This is a decision which is made here at Enterhost; the list owners do not make this decision. The list does not block email  all they do is tell us which IP addresses are suspect in their mailing practices. Enterhost has the ability to make the final determination, as well as technical ability, to choose whether or not to accept e-mail from any Internet entity, including those listed in the MAPS or Spamhaus Lists.

Enterhost uses the information in these lists to block email coming from IP addresses which abuse Internet resources by sending massive quantities of unsolicited commercial or bulk email. This helps us to keep a significant amount of unwanted commercial e-mail from entering our system, and assists us in solving a problem that is negatively impacting our clients.

Enterhost also maintains an internal block list, separate from these lists. This list is used mainly in cases of denial-of-service spam attacks, as an immediate reactive measure to stop an incoming spam attack. We will work with the ISP involved to address each situation.

For those entities currently on one of the third-party lists, they must contact the third-party list directly to be removed. Many times a party can be removed from a list via telephone, or via the home pages of those lists. In most cases, a system that is on one of the lists is easily removed, following some simple steps. If you would like to know if a mail server is located on the lists that Enterhost utilizes, please see the URLs above.

Enterhost Inbound Sending Policy

Technical Guidelines:
" All e-mail servers connecting to Enterhost's relay servers must have valid reverse DNS entries (i.e. all sending IP addresses must have active corresponding domain names in DNS).
" All e-mail servers connecting to Enterhost's mail servers must be secured to prevent unauthorized use (may not be an open proxy, router, or relay).
" Connections from dynamically assigned IP addresses (dial-up accounts) will not be accepted to Enterhost's relay servers.
" Organizations may not hardcode Enterhost's mx records into their configuration files.
" Organizations must immediately unsubscribe any Enterhost e-mail addresses that receive a permanent failure e-mail bounce from Enterhost's mailer-daemon.

E-mail formatting Guidelines:
" Organizations must not do anything that tries to hide or forge the sender of the e-mail and sending site of e-mail.
" Each mailing must specifically state how the Enterhost clients' e-mail addresses were obtained (i.e. purchase from Acme tools, sign up for Travel discounts, etc.) and must state whether this is a one-time mailing or a reoccurring mailing. Additionally, such details as the date and time when the e-mail address was obtained along with the IP address must be available upon request.
" All mailing should contain simple and obvious unsubscribe mechanisms. While we recommend that this be in the form of a (working!) link to a one-click unsubscription system, a "reply to:" address may also be used. In this case we require that the address receiving those replies be valid.
" All e-mail must have valid non-electronic contact information for the sending organization in the text of each e-mail (phone number, physical mailing address, etc.). If this is not readily feasible, there must be a link in each e-mail to such information on the sending organization's website.
Policy & Procedural Guidelines:
" All e-mail to Enterhost's client base must be solicited (i.e. there is an existing and provable relationship between the e-mail recipient and the sender).
" If an organization generates complaints, Enterhost may implement blocks until a reconfirmation mailing is sent.
" In no way does the posting of these guidelines imply any affiliation, membership, sponsorship or endorsement of business or activities/practices of an organization by Enterhost.
" Enterhost reserves the right to discontinue delivery of e-mail from an Internet sender if Enterhost's service is impaired or for other reasons.

 

spam policy, maps, spamhaus, anti-spam, spam filter, rbl, blacklist

What is secure socket layer (SSL)?

SSL stands for secure sockets layer. It is used mostly in communication between web browsers and web servers to enable encrypted, authenticated communications across the Internet. SSL provides three important things: Privacy, Authentication, and Message Integrity.

 

SSL, GeoTrust, certificate, secure certificates, security, e-commerce, shopping cart, QuickSSL Premium, QuickSSL

Which type of SSL certificate should I purchase?

Enterhost offers QuickSSL Premium web certificates from GeoTrust, the world's second largest digital certificate provider. Geotrust provides technology to enable organizations of all sizes to secure e-business transactions in a cost-effective manner. With the QuickSSL, your website can be protected in as little as ten minutes. The QuickSSL Premium provides a 128-bit SSL encryption to prevent anyone from gaining access to or altering confidential information. Also included with the certificate is the GeoTrust Smart Seal' to guarantee online visitors that they will receive the highest level of encryption possible

 

Geotrust, QuickSSL, QuickSSL Premium, certificate, certificate provider, e-business, e-commerce, secure, security, 128-bit, encryption, confidential information, smart seal

What does a QuickSSL Premium certificate mean for your organization?

The QuickSSL Premium certificate ensures consumers that their credit card and other confidential information is protected, thereby instilling confidence in your organization and helping to boost sales. With a QuickSSL Premium certificate your organization will be on its way to protecting the information of your consumers in less than ten minutes.





QuickSSL, SSL, QuickSSL Premium, certificate, security, credit card, confidential, information, organization, business, confidence, private information

How much is a QuickSSL Premium certificate?

Through a partnership with GeoTrust, Enterhost is able to offer online security to you for only $149 plus a one-time $25 installation fee.





Cost of instillation, fee, fees, online security, SSL, QuickPremium SSL, cost, how much, price, pricing, security, online security, shopping cart

I manage my own mail server and need Enterhost to add a reverse DNS entry for me. How do I do this?

Reverse DNS entries can only be created by the owner/authority of the IP Address your mail server is assigned to. Traditionally this is your ISP. Therefore, the owner/authority of the mailserver IP Address will need to create the reverse DNS entry for you. We are able to manage the DNS for your domains because we are the designed authority for them. However, we are not the designated authority for the IP of your mail server. Please contact your ISP and have them add the PTR record for you.





ptr, ptr record, reverse lookup, reverse dns, reverse entry

What SSL options do I have?

You have two options when dealing with SSL.

Shared SSL Certificate

If this option is supported by your hosting plan there is no additional charge. We allow you to use a shared SSL certificate for securing your pages. You can request this to be setup by notifying us at support@enterhost.com. However, your URL will look like the following for example:

https://webserv04.enterhost.com/yourdomain/shopping/index.cfm

Dedicated SSL Certificate

If this option is supported by your hosting plan there is an additional charge. The following FAQ from our Support Center addresses the purchasing of a dedicated certificate.

http://www.enterhost.com/supportcenter/faq/search_answer.cfm?fqid=100155

Your URL will look like the following for example:

https://www.yourdomain.com/shopping/index.cfm





SSL, secure socket layer, secure certificate, e-commerce, secure pages, credit card processing

What is the Enterhost mailing list policy?

Enterhost recognizes and enforces MAPS guidelines and principles for mailing list management. Please visit the link below to view Enterhost's mailing list policy.

http://www.mail-abuse.com/support/an_listmgntgdlines.html





FAQ, Mailing list, MAPS, Spam, list, mailing, subscribe, unsubscribe, verification, policy, spam policy, mail policy

How do I change my SQL Server login password?

How to change your password using Enterprise Manager.

1. Log into your SQL Server using Enterprise Manager.
2. Expand the Security folder.
3. Click Logins.
4. Right-click your user name in the list of logins and select Properties.
5. In the password field type a new password and press OK.
6. A new window will open and prompt you for your old password and the new password again.
7. Congratulations! You have now changed your password using Enterprise Manager.

How to change your password using Query Analyzer.

1. Login to your SQL Server using Query Analyzer.
2. You will use the sp_password stored procedure to update your password.
3. You can use the following syntax:

EXEC sp_password 'OldPassword', 'NewPassword'

For example:
EXEC sp_password 'B3r12-36', 'Xj7-IpSca'

4. Congratulations! You have now changed your password using Query Analyzer.





db

How do I change the password for all of my Enterhost logins?

FTP/Control Panel login

You may update your FTP password using the Enterhost Control Panel.

1. Click FTP Manager
2. Click Password

You will then be able to change your FTP password. If you do not have access to the Enterhost Control Panel, then email your request to support@enterhost.com

E-mail login

Once you have logged onto the Internet, go to your web-based mail interface (http://mail.daisysflowershop.com).
Be sure to replace 'daisysflowershop.com' with the name of your domain. You will
need to login using your email account.

You will see the mail box listings. In the upper right hand corner you will see a drop down box that begins with 'Account Options'. You will have many options. Choose your third option in the list, Change Password.

You will need to enter your old password, your new password, and select save.

Stats login

1.This information was provided to you in your New Account confirmation email. Below is an example using the domain daisysflowershop.com. NOTE: Remember to replace 'daisysflowershop.com' with the name of your domain.

http://stats.daisysflowershop.com

2. Enter your Server ID. (Example: daisysflowershop.com)

3. Enter your Username and Password.

4. Click on the Site Admin tab which is the second tab on your menu.

5. Click on User Name : admin (server Admin)

6. Put your new password in the Password and Confirm Password fields.

SQL Server login

How to change your password using Enterprise Manager.

1. Log into your SQL Server using Enterprise Manager.
2. Expand the Security folder.
3. Click Logins.
4. Right-click your user name in the list of logins and select Properties.
5. In the password field type a new password and press OK.
6. A new window will open and prompt you for your old password and the new password again.
7. Congratulations! You have now changed your password using Enterprise Manager.

How to change your password using Query Analyzer.

1. Login to your SQL Server using Query Analyzer.
2. You will use the sp_password stored procedure to update your password.
3. You can use the following syntax:

EXEC sp_password 'OldPassword', 'NewPassword'

For example:
EXEC sp_password 'B3r12-36', 'Xj7-IpSca'

4. Congratulations! You have now changed your password using Query Analyzer.

How do I connect to my FTP using a browser?

To connect to your FTP using a browser, use the link with the following format:

ftp://username:password@yourdomain.com

Example: ftp://daisysflowershop:password@ftp.daisysflowershop.com

 

 

 

 

 

ftp, browser, connection, failed, timeout

What ports are open on my server?

All of our dedicated servers are protected by our datacenter firewall and each server has a pre-defined template of ports applied to it.  To view the available templates, please visit the link below.  If you are unsure of which template you have, you can email Support for this information.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=14#100339 .  

If the port you require is located in another template, you can change your template at no additional cost. Simply send an email to Support requesting what you would like to change your firewall template to.

If the port(s) you require is not available in one of the templates, you can create a custom template based on your needs.  The custom templates are $25/mo with a one-time setup fee of $25.  To establish a custom template, email Support with all of the ports you need opened.

Additional security is also in place inside of the network to filter server-to-server traffic.  If you have multiple servers and need access between them, notify us and we will open up all ports between them.





ports, firewall, security

How do I restart my dedicated server?

You will first need to restart the server through Terminal Services.  If you are unable to access the server via Terminal Services or the Restart failed, you can use the Remote Reboot utility provided with your server.  We also have a Support Tutorial available in our support center to walk you through each of these steps.

>Login to the server through Remote Desktop or Terminal Services Double-click the 'Restart Server' icon on your desktop

>If you do not see a 'Restart Server' icon, Click 'Start' and 'Shutdown'

>Select 'Restart' from the drop down menu Type the reason for the restart in the comments field and Click 'OK'

In most cases the restart only takes 2 or 3 minutes after the Remote Desktop window has closed. 

 

Remote Reboot Utility

If you are unable to access your server through Remote Desktop, you can use the Remote Reboot Utility provided with your account.

Login to the Remote Reboot interface using the information provided in your dedicated server setup information.

>The URL will be similar to https://ba1.enterhost.com

>Your username will be your Server ID in all caps (please note, both the username and password are case sensitive)

>Next to 'Select Control Action:' select 'reboot immediate'

>Please note, selecting 'Off' can result in your server being turned off.  Such a case will require our support department to restart the server manually and can result in downtime.

>Next to the outlet ID number, select the checkbox and click 'Next'
>Click 'Apply'
>Click Refresh in your browser to view the status update.

In most cases, the reboot can take 5-10 seconds to turn on and off the power port.  Your server should return on-line in 2 to 3 minutes.

If your server fails to return online, please contact our Support Department and we can restart your server manually.





PDU

How do I create a DSN for my access database? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click ODBC DSNs

Click Add New

Select Access under the database type and click next

Type the Data Source Name. This is the name you will use to reference the database in your code.

Select the database from the drop down menu and click Save

If you do not have this option, you will need to upgrade your hosting package to a higher plan. If you would like more information you can contact our sales department at sales@enterhost.com and they will be happy to add this functionality to your package.

 

How do I create a shortcut to my FTP site?

If you would prefer not to use an FTP client, you can create a shortcut on your Desktop that will allow you to copy and paste files from your computer.

1. Right click on your Desktop and select New, Shortcut
2. Enter this when prompted for the path (substituting the username, password, and name of your website):

C:\WINDOWS\explorer.exe ftp://user:password@domain.com

Please note that this will store the password so that it doesn't have to be retyped. If you would prefer the password not be saved you can use this syntax:

C:\WINDOWS\explorer.exe ftp://user@domain.com

3. Click Next and name the shortcut after your website
4. Click Finish

You should now be able to click on the shortcut and view a listing of your files. The wwwroot or web folder is where your website's files are stored.

How do I set up 301 redirect pages?

You can use the following ASP script in the pages you would like to redirect. This script will also work with HTML pages. You will need to email the Support Team to have your HTML pages process as ASP pages.

<CODE><%@ Language=VBScript %>
<%
Response.Status="301 Moved Permanently"
Response.AddHeader "Location", "http://www.yourdomainname.com/new-page.asp"
%> </CODE>

For ASP.NET pages, you can use the following script.

<CODE><script runat="server">
private void Page_Load(object sender, System.EventArgs e)
{
Response.Status = "301 Moved Permanently";
Response.AddHeader("Location","http://www.yourdomainname.com/new-page.asp");
}
</script></CODE>

You can find more information at the following URL.

http://www.seoconsultants.com/tips/asp/301.asp

How do I copy my SQL database from one server to another?

You can use Enterprise Manager to copy your database from a local server to ours.

1. Open Enterprise Manager and login to the server you will be copying the database from (your local server).

2. Find your database and right-click on it.

3. Click All Tasks and Export Data

4. Click Next

5. Click Next

6. Enter the information for the SQL server that you will be copying to.

7. Select "copy objects and data...." and click next. Please note that if you select "tables and views" you will lose data during the transfer.

8. Uncheck "Use Default Options"

9. Click Options, and under the Security section, clear the checks from all the boxes and then click OK

10. Click Next

11. Click Next to complete the transfer.





db transfer

I am receiving the following error: terminal services has exceeded the max number of connections.

This error means that the allowed number of connections are in use. Idle connections can be caused by improperly closing out the remote desktop window. You can login to your server using the /admin or /console switch for Remote Desktop.

Click Start - Run

For Windows XP3, Vista SP1, Server 2008:
Type 'mstsc /admin' and click OK.

For Windows XP SP2 (or earlier), Vista, Server 2003:
Type 'mstsc /console' and click OK.

This will bring up the remote desktop connection. Login to your server using your credentials.
Once you are logged in, click on 'administrative tools' and then 'terminal services manager'. Right click any idle sessions and click on 'log off'. You can avoid this issue in the future by logging off of the server using the icon on the desktop or on the start menu. Simply clicking the 'x' in the top right of the window will not log off the session.





login, terminal services, max, connections, cannot login

How do I add a domain to my dedicated server?

1. You will first need to have us establish the domain and direct it to your server. Send a request to support@enterhost.com with the following information

Server Name
IP address it will be going to
Domain Name

Ex
Server Name: G01
IP address: 204.11.0.50
Domain Name: Mydomain.com

2. Next, setup the website and adjust the host headers to reflect the correct address. If you are creating a new site, you will need to create the website using one of the following tutorials.

http://www.enterhost.com/supportcenter/demos/default.cfm

If you are attaching a domain to an existing site, then you will need to add host headers for the new domain to the old site.

Open IIS on the desktop, find the website that contains the file you want to redirect to Right-click on the website and click properties Click 'Advanced' at the top Add a host header with the following values

IP address: the IP you provided in the pointer request
Port: 80
Host Header Value: domainname.com

If you wish to redirect the request to a specific folder, then you can use one of the following scripts.

http://www.enterhost.com/supportcenter/faq/search_answer.cfm?fqid=100187

3. You will then need to update your nameservers for the domain to point to the DNS servers below.

Primary DNS Hostname: DNS1.ENTERHOST.COM, Primary DNS IP Address: 208.65.128.200

Secondary DNS Hostname: DNS2.ENTERHOST.COM, Secondary DNS IP Address: 208.65.128.201

Secondary DNS Hostname: DNS3.ENTERHOST.COM, Third DNS IP Address: 208.65.130.6

Secondary DNS Hostname: DNS4.ENTERHOST.COM, Third DNS IP Address: 208.65.131.6

 

 

add domain, add website, add web site

Can Enterhost manage DNS for my dedicated server?

Yes, we can host up to 20 DNS domains for your dedicated server. Send an email to support@enterhost.com with the following information.

Server Name
Domain name
IP address you want it pointed to





host DNS

How do I allow my users access to SmarterMail and SmarterStats from the web?

We have configured SmarterMail and SmarterStats to run through IIS. This will allow you to have more control over the configuration options of the web service. To view the tools through the web, you will need to add host headers for SmarterMail IIS website.

>Open IIS
>Find the SmarterMail or SmarterTools website
>Right-click on the website and click properties
>Click 'Advanced' at the top
>Add a host header with the following values

IP address: The current IP address of the mailserver for Smartermail
Port: 80
Host Header Value: mail.daisysflowershop.com for mail domains
stats.daisysflowershop.com for stats
helm.daisyflowershop.com for helm control panel

Once this host header is added, you will be able to view the link http://mail.daisysflowershop.com or http://stats.daisysflowershop.com





Smartermail, Smarterstats, web access, webmail, statistics

How do I access my domains before DNS has propagated?

You can access the domain using the following instructions:

>Open Internet Information Services (IIS) on the desktop
>Browse to the website you have setup and right-click
>Click properties
>Click advanced at the top.

Here, add a host header for the temporary URL we have provided you.
IP address: (select the first IP in the range)
Port: 80
Host Header Value: a00.protectedsite.net

To access multiple domains, you can do the same steps as above but just use the next available IP address for each domain. Do not add anything for the host header value, this will allow you to access the site by using the IP address in the address bar of your internet broser. You have five usable IP addresses with your dedicated server.

>Open Internet Information Services (IIS) on the desktop
>Browse to the website you have setup and right-click
>Click properties
>Click advanced at the top.

Here, add IP address for multiple domains.
IP address: (select the next available IP in the range)
Port: 80
Host Header Value: (leave blank)





temporary site, DNS, view site, view domain, access my domain

How can I block a certain IP Address from accessing my site?

You instruct IIS to deny connections to specific IP addresses.

>Open IIS on the desktop

>Expand the websites you want to restrict access to.

>Right click the website and select "Properties" from the drop down menu.

>Click on the "Directory Security" tab at the top.

>In the section titled "IP Address and domain name restrictions", click the the "Edit" button.

>Select the "Denied access" radio button and click the the "Add" button from the "Deny Access" window.

>Select the option next to Single Computer

>Enter the IP address you want to block

>Click Ok, and ok to close the menus


block IP address, block connections, block access

How do I run multiple websites on one IP address?

To manage multiple sites on one IP address, you will have to use host headers to allow different IIS sites to listen for different requests.

>Open Internet Information Services (IIS) on the desktop
>Browse to the website you have setup and right-click and select Properties
>Click advanced at the top.

Here, add a host header that is appropriate to your situation. For example, below is the recommended setup for the domain daisysflowershop.com. As you see below, you will need two host headers, one for the www and one for the root domain.

IP address: 10.15.1.10
Port: 80
Host Header Value: daisysflowershop.com

IP address: 10.15.1.10
Port: 80
Host Header Value: www.daisysflowershop.com

The following website will explain the Host Headers in further detail if you have any questions.

http://support.microsoft.com/?id=324287





multipe sites, multiple domains, multiple web sites, single IP

How do I create a Reverse DNS entry?

Reverse DNS entries can only be modified by the owner/authority for an IP address.  If your mailserver is not located on our network, then you will need to contact the network owner to make those changes.

Reverse DNS is already enabled for all of the IP addresses on our network.  For your convenience, we have established a generic PTR record to resolve back to our network.  You can view the record for your IP address from any public lookup site or by doing a google search. 

Your default reverse entry will look something like this.  This is a valid entry because it references an A record containing the IP address

138.204-11-213.reverse.enterhost.com. 

Some spam filters and mailservers can require the reverse DNS entry to point back to a valid hostname of the mailserver.  If the domain returned in the reverse record does not match, it can flag the message as unsolicited e-mail.  To correct this, we can modify your Reverse DNS entry to match the hostname of your mailserver.  Provide us with the hostname (mail.domain.com) and we will add the record.  You can find the hostname by viewing the properties of your mailserver. 

If we do modify your reverse entry and you still experience issues, you will need to contact the administrator for the mailserver rejecting your messages for more information





reverse DNS, spam, email, mailserver, mail server

How do I troubleshoot email delivery issues in SmarterMail?

You can check the delivery status of emails coming in and out of your server by reviewing the SMTP and delivery logs for SmarterMail.

Detailed logging in SmarterMail is not enabled by default, so you will need to enable the logging on your server.

For SmarterMail 2.x
Login as the Admin user and click on Settings and then Logging Settings. Change the SMTP Log Level and Delivery Level to Detailed. Next, select Save.

For SmarterMail 3.x
Login as the Admin user and click on Settings and then Log Settings. Next, select the Log Detail Levels tab at the top. Change the SMTP Log Level and delivery Log Level to Detailed.
Click Save

For SmarterMail 4.x/5.x
Login as the Admin user and click on Settings and then Log Settings. Next, select the Log Detail Levels tab at the top. Change the SMTP Log Level and delivery Log Level to Detailed.
Click Save


The log files are stored in E:\SmarterMail\Logs. Once you have enabled logging, resend the suspected email. Browse to the log directory and open the most recent SMTP and delivery logs and search for the recipients email address.









Smartermail, logging, logs, mail logs, mail, email, delivery, troubleshoot email

What updates do you manage on my dedicated server?

We manage only the critical windows updates. We will periodically apply these patches to your server as needed. If you do not wish for us to perform updates for your server, send an email to support@enterhost.com with your server name and we will not patch your server.

We always suggest to our clients to mange their own updates so you will know exactly when the updates are installed and reboot the server if necessary





updated, critical updates, windows updates, patch

How do I register SmarterMail/SmarterStats?

 

We include a default license with all of our dedicated servers. When the servers are delivered, you will receive an additional set of emails from SmarterTools with the information necessary to register the applications.

Please note that SmarterMail and SmarterStats came pre-installed on your server. You do not need to download the applications and install them like #3 instructions describe.

If you did not receive the original emails, email support@enterhost.com with your server name and request that they be re-sent to you.

1. You must validate your account prior to activating the product. Log in to SmarterTools and supply them with your contact information.

2. To install the license, open up SmarterMail/Stats using the System Administrator credentials.

3. Click on the Help menu and select Activate Product.

4. Click Activate a License Key.

5. Enter the License Key found in the e-mail from SmarterTools and click Next.

6. Enter your Email Address and Password (also supplied by SmarterTools) and click Activate Now.





free,license,smartermail,smarterstats,trial,demo

How do I allow my users' access to SmarterMail and SmarterStats from the web?

We have configured SmarterMail and SmarterStats to use IIS as its webserver. This will allow you more control over the configuration options of the applications. To view the tools through the web, you will need to add host headers for SmarterMail IIS website.

Open IIS

Find the SmarterMail or SmarterTools website

Right-click on the website and click properties

Click 'Advanced' at the top

Add a host header with the following values

IP address: The current IP address of the mailserver for Smartermail or SmarterStats

Port: 80

Host Header Value: mail.daisysflowershop.com for mail domains

stats.daisysflowershop.com for stats

controlpanel.daisyflowershop.com for helm control panel

Once this host header is added, you will be able to view the link http://mail.daisysflowershop.com or http://stats.daisysflowershop.com

 

SmarterMail, SmarterStats, Webmail, web

What do I enter for the mail server address in the ColdFusion Administrator?

You can configure ColdFusion to send mail through the mailserver installed on your server. All relaying is disabled by default to keep your server form being used to send viruses and unsolicited email. In order to allow your mailserver to send e-mail from your forms, you need to enable relaying only for your server. You can enter the IP addresses of your server into the mailserver as a trusted sender. The bypass allows all e-mail from your server to be delivered, and still block outside senders from relaying e-mail through your server.

For SmarterMail,

>Open SmarterMail on your server.

>Login as the global admin user, default emailadmin/enterhost

>Click 'settings' or 'security' at the top Then click 'authentication bypass'

>Click 'add'

>Enter the range of IP addresses for your dedicated server.

Before the SmarterMail SMTP services will be activated, you will need to have at least one mail domain setup. If you do not have a maildomain setup, SmarterMail will not relay any mail. For help with that, you can use the support demo available through our support center.

For Mailenable

>Open the Mailenable administrator and expand 'Servers'

>Expand Connectors and SMTP

>Right-click SMTP and select Properties.

>Select the Relay tab at the top and then click Privileged IPs. Ensure that all of the IP addresses for your dedicated server are entered here.

Next, to set the global settings for Coldfusion, open the Coldfusion Administartor on your server and browse to Server Settings and Mail. Here, enter any address that points to a valid IP attached to a mail server on your dedicated server. If your DNS is already pointed to your server, you can enter mail.daisysflowershop.com for the mail server ID. For example, if you have a mail server running on 10.10.1.52, you can use any hostname that resolves to that IP.

Can you restore my SQL database?

We can complete the database restore for you. Upload the .bak file to your server and send an email to support@enterhost.com with the following information:

Server name

Location of .bak file on your server

SQL Server

SQL Database name





SQL, restore, backup, database

I am receiving an error when I try to install an application through Remote Desktop.

You can install applications by using Remote Desktop with the /console switch.

Click Start, Run and type 'mstsc /console'

This will bring up the remote desktop connection. Login to your server using your credentials. You will now be logged into the console and can install any applications without a warning.





remote desktop, terminal services, install, application

How do I obtain more IP addresses for my server?

For the additional IP's, we are required by ARIN to ensure all of the IPs on your server are being used. You can successfully operate multiple websites off of the same IP address as well as your DNS, mail, and stats services. We can assure you that there are not any issues with doing so.

This is the method we use in our shared hosting environment and have multiple sites all on the same IP address. If you only need one or two more IP's, you can add websites on the on the unused IP's or by sharing the IP's with multiple sites. The only instance where you need a dedicated IP would be if the site is running an SSL certificate. A proposed setup using your included IP range would be:

10.15.1.10 DNS1, mail, stats.

10.15.1.11 multiple websites without certificates

10.15.1.12 DNS2, website with SSL

10.15.1.13 website with SSL

10.15.1.14 website with SSL

We would encourage you to use the setup above, but we will be happy to issue you an additional subnet if this setup will not work for you. Our rate for an additional /29 or 5 IP addresses is $8/mo.





IP, subnet

How can I prevent my mailserver from being used to send SPAM.

As long as the email looks like it is coming from your domain, it will be allowed to relay through your server. To tighten your mailserver you can set your relay settings for SmarterMail to NO RELAY and to use SMTP authentication.

If you have any exceptions like your e-mail forms, you can enter the IP addresses of your server into the SMTP authentication bypass list in SmarterMail. The bypass will allow your websites to send email without authenticating first.





spam, relay, relaying, no relay, smtp authentication

How do I configure SmarterMail to send a valid HELO command?

To enable SmarterMail to correctly announce itself, you will need to assign it a Fully Qualified Domain Name (FQDN) for the hostname setting. You will need to enter any hostname which points back to an IP address on the mailserver.

Log into SmarterMail as the System Administrator

Click on 'Settings' and 'General Settings'.

Click on the 'Server Info' tab.

Change the Host name from webuser to an actual domain which points to your server.

Ex. mail.daisysflowershop.com

You can also use the temporary URL provided with your server for the FQDN, however it is recommended to use the name of one of your mail servers

 




hostname, helo, mailserver

I have several sites that need to be deleted from my dedicated server

We have a support demo available on our support center you can use to delete the accounts. Perform the steps in the reverse order.





delete domain

How do we increase the amount of NAS storage on our account?

Your storage space can be upgraded easily. Please contact our sales department at sales@enterhost.com for more information.





backup, NAS, storage, limit

How do I configure PHP to deliver mail?

PHP can be configured to deliver mail through SmarterMail.

1. Add the server's IP range to SmarterMail's Authetication Bypass:

http://www.enterhost.com/support/search/search_answer.cfm?fqid=100307&keyword=form&service=dedicated

2. Configure the PHP with the host name of the mail server:

Open php.ini for editing. This is typically found in \Program Files\PHP\php.ini or \Windows\php.ini. Search for 'SMTP' and edit the line line SMTP = localhost. Edit it to reflect the IP address or  host name you have configured for SmarterMail. For example:

SMTP = mail.daisyflowershop.com

Save the file and restart IIS.

How do I enable CFFORM on a website on my dedicated server?

Please feel free to follow along these written steps with our Support Tutorial: How to enable CFFORM on a website on your dedicated server

ColdFusion tags such as CFFORM require the /CFIDE/Scripts to be located in the root of the website. To avoid copying the files to every website, you can create a Virtual Directory which maps to the /CFIDE/scripts directory. The /CFIDE/ directory also contains the ColdFusion Administrator, which we will need to protect by using an empty path for the CFIDE folder.

Create Blank CFIDE Folder
Open The Windows Explorer on the desktop of your server
Browse to E:\Default
Click 'File' and 'New Folder'
Name the folder 'CFIDE_Holder'
Close Windows Explorer

Create CFIDE Virtual Directory
Open Internet Information Services (IIS) on your desktop
Browse to the website you want to add the scripts directory to
Right-Click on the website and click 'New' and 'Vritual Directory'
Click 'Next'
Type in 'CFIDE' for the virtual directory name
Enter 'E:\default\CFIDE_Holder' for the path
Click 'Next'
Uncheck 'Run Scripts'
Click 'Next'
Click 'Finish'

Create Scripts Virtual Directory
Right-click on 'CFIDE'
click 'New' and 'Virtual Directory'
Click 'Next'
Type 'scripts' for the alias name and click 'Next'
Type 'E:\default\wwwroot\CFIDE\scripts' for the path
Click 'Next'
Uncheck 'Run Scripts'
Click 'Next'
Click 'Finish'




cfide, script, cfform, coldfusion

Can you install Microsoft Access on my server?

We do not offer Microsoft Access. Our suggestion for getting it on the server would be to purchase the software and copy the contents of the CD to your server via ftp. You can install additional applications using this method.





third party, office

I am getting a warning that says low disk space on the c:, how do I fix this?

The C: of your dedicated server has a limited partition size. We break the server up into two partitions for performance and for data security. This prevents an operating system failure to affect any of your data on your server.

The C: partition is meant only for the operating system, and the E: partition is for any third-party applications as well as your website/SQL data. Any applications you install will need to be installed on the E: to avoid running out of disk space on the system partition.

If you system partition (C:) is low, you can check the following directories to free up space. You need at least anywhere from 500mb to 1.5gb for the server to function normally.

Desktop and My Documents

C:\Documents and Settings\clientadmin\Desktop

C:\Documents and Settings\clientadmin\My Documents

Temporary Files

C:\temp

C:\Documents and Settings\clientadmin\Local Settings\Temp

C:\Documents and Settings\clientadmin\Local Settings\Temporary Internet Files

Windows Update Files

C:\WINDOWS

You can re-locate any of the folders used for windows update. These folders are noted by the $NTUninstall prefix. Create a folder on the E: drive of your server named WindowsUpdate and move the directories to there. We do not suggest removing the files as they are used to uninstall any windows updates.

If you have ColdFusion installed, the following directories can take up space.

C:\CFusionMX7\Mail

C:\CFusionMX7\logs

C:\CFusionMX7\runtime

If you are not able to free up enough space, you will need to move any applications you have installed on the C: to the E:. You can check the installed applications by clicking on start - control panel - add/remove programs. You can also send a request to support@enterhost.com and we can provide you with additional recommendations.





low disk space, hard disk, storage, space, c:, e:

Why is JRUN.exe using 100% of the CPU?

JRUN is an internal process used by ColdFusion to run ColdFusion code. When it spikes to 100% it is processing code and will not release the CPU until it is finished. To review what is causing the spikes, you can look at the ColdFusion logs in the following locations to troubleshoot the issue.

ColdFusion will use all available resources to execute code. If you have database queries, verity searches, or other items that take a while to run, JRUN will use all available CPU cycles to complete the execution.

C:\CFusionMX\logs

C:\CFusionMX\runtime\logs

A single reboot can clear the issue temporarily. If the problem persists, you will need to review the logs for more information. These messages will point to the section of code that is causing the issue.





cpu usage

Can I Install MSDE 2000/SQL Server 2005 Express on my dedicated server?

Yes, you have the ability to install this software on your server. It is a free download from Microsoft that will give you as a developer, basic functionality of SQL server. The software will run on both Windows 2003 Web Edition and Windows 2003 Standard Edition.

Please note that these editions of SQL are basic and do have hardware and software limitations. You can find more information from the following Link to Microsoft.

http://www.microsoft.com/sql/editions/express/features.mspx

This software is not installed by default, so we will not be able to support it for you. If you have questions on the installation, please refer to the documentation provided by Microsoft. Please note when installing these applications, to install them on the E: of your server to ensure you will not cause low disk space issues on the system partition (C:)





sql, 2005, msde, server express

How do I access my domains before DNS has propagated?

For your convenience we have provided you a temporary URL you can use to test website functionality before officially transferring the domain.

Open Internet Information Services Manager (IIS) on your desktop

Expand the server and websites

Right-click on the website you are working with and click properties

Click advanced at the top.

Here, add a host header for the temporary URL we have provided you.

IP address: (select the first IP in the range)

Port: 80

Host Header Value: (your temporary URL, ex. a00.protectedsite.net or AA100.temporaryurl.net)

This URL will only work on one website at a time so you will need to remove it from the first site before adding it to additional sites.





temporary, url, dns, propagation

How do I point my registrar to my name servers?

You can refer to the custom nameservers support demos available in our support center for detailed information. If your registrar is not found in the list, you will need to contact them for specific instructions.





ns, dns, name server

Do you have any documentation for the ASP components included with the server?
The following components are included with each dedicated server: Troxo IIS Password, ChestySoft csASPZipFile, C2GTracert, 1TouchASP, ServerObjects AspInet, ServerObjects ASPMail, ServerObjects AspPing, ServerObjects GUIDMaker, ServerObjects ImageSize, ServerObjects LastMod, ServerObjects WaitFor, Persits ASPPDF, Persits ASPJpeg, Persits ASPUpload, Persits Xupload, DynuFTP, DynuHTTP, DynuPOP, DynuEncrypt, DynuWhois, DynuTCPSocket, DynuGlobalWhois, DynuCreditCard, DynuUpload, DynuDNS, DynuWait, DynuExec, DynuDateTime, DynuString, DynuPing, DynuEmail, DynuFile, Visual ASP Bonus Pack (Developer Edition), Treeview, ListView, MonthView, TabView, and WebSchedule.

How can I import/export my SSL certificate?

You will need to use the Internet Information Services Manager (IIS) to import/export your certificate.

To Import the certificate from a .pfx file

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click properties
Click the 'directory security' tab at the top then select Server Certificate'
Select 'Import a certificate from a .pfx file' and click next'
Browse the certificate
Check the option Mark cert as exportable'. This will allow you to export the certificate at a later date.
Click 'next'
Type the password used to export the certificate
Enter '443' for the SSL port
Click 'Next'
Click 'Next'
Click 'Finish'
Click the 'Web Site' tab at the top
Enter '443' for the SSL port if it is not already there.
Click 'ok'

To Export the certificate to a .pfx file

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click properties
Click the directory security' tab at the top then select 'Server Certificate'
Select export the current certificate to a .pfx file' and click 'next'
Select the file to save the certificate to and click next'
Type and confirm the password
Click 'Next'
Click 'Next'
Click 'Finish'





ssl, import, export, csr, pfx

Local Delivery Preference in SmarterMail.

SmarterMail will attempt to speed up e-mail delivery by first attempting local delivery.. When a message is sent, SmarterMail first looks to see if the domain is entered into the server. If the e-mail domain the mailserver is attempting to deliver to does not exist on the server, it will perform a DNS lookup to locate the mailserver for the e-mail domain. This behavior is used by most mailservers and is a method to increase performance.

This behavior can interfere if you have setup a domain in SmarterMail, but are not yet hosting the domain's e-mail on your server, or pointed the MX record to your server. When you send a message to the new e-mail domain, SmarterMail will deliver the email to the domain you created on the server instead of attempting to use DNS to resolve the live e-mail server.

You can resolve this issue by temporarily removing the domain from SmarterMail. When you are ready to transfer the domain to your server, simply re-enter the domain and users to the server. Once the DNS for the second domain is pointed to your server, delivery will work correctly.





smartermail, e-mail, mail server

How can I install PHP?

We recommend using the Microsoft Web Platform Installer to install PHP on your server. It provides an easy, wizard-style menu that can be used to load PHP and many common PHP applications.

http://www.microsoft.com/web/Downloads/platform.aspx

How do I run ASP.Net 1.1 and 2.0 side-by-side

If you are going to run ASP.Net 1.1 and 2.0 side-by-side, you will need to create two separate Application Pools. One pool will use the .Net 1.1 websites and the other will contain the 2.0 sites.

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and Application Pools
Right-click on Application Pools
click 'New Application Pool'.
Type in the name for the pool and click OK. An example would be 'Default 2.0 Pool'

Edit your ASP.Net 2.0 site to the new app pool
Expand Websites
Right click on the website that will be running 2.0 and click Properties.
Click the 'Home Directory' tab at the top Next to Application Pool
click the drop down arrow and click on the new application pool you just created.
Click OK

Any additional 2.0 websites you create will need to be modified to run under this Application Pool.

How do I allow only certain users access to a domain/folder?

When you browse to a website and it does not prompt you for a password, it is using the Anonymous user privileges built into to Windows/IIS. To accomplish this task, you will remove the anonymous users using the Directory Security tab in IIS.

To add security you will first need to remove anonymous access from the website.

Open IIS
Right click on the website and click properties Click Directory Security at the top Uncheck the box at the top that ready allow anonymous access Click ok.
You will now be prompted for a username and password when you try to access the site.
The users it uses to authenticate are located in Computer Management Local Users and Groups

Once you add the user, you will need to add the appropriate permissions to the home directory of the website. For example, if we wanted to give john.doe access to the website www.daisysflowershop.com.

Create User

Open Computer Management
Browse to Local Users and Groups and click users Right Click users and click New User
Type in the username, password, and confirm password
Uncheck User must change password
Check User can not change password
Check Password never expires
Click ok'.
Apply Permissions

Locate the home directory of the website.

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click properties
Click the Home Directory tab at the top of the screen
Note the directory and close IIS

Apply permissions to home directory

Open Windows Explorer
Browse to the directory located in the previous step
Right-click the directory and click properties
Click the security tab at the top
Click Add
Type the user you created, in this case, john.doe
Click ok'
Set the desired permissions for the user and click ok.
The same steps can apply to subdirectories/subfolders as well as virtual directories.





domain, security, authentication, anonymous

How long do I have to migrate my domains on a shared server to my dedicated server?

We allow you one week to move your domain to your dedicated server and then it will be removed from the shared server. If you need additional time you will need to contact our sales department at sales@enterhost.com to resume billing for your shared account.





migrate

How do I enable FLV files on my server?

FLV files are not enabled if your FLV videos are not working or you are receiving the error:

NetStream.Play.StreamNotFound

In order to correctly display FLV files, you will have to add the appropriate MIME type to recognize the file.

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click properties
Click the tab HTTP Headers
Click MIME Types
Click New and add the following MIME type
Extension: .flv
MIME Type: video/x-flv
Click ok', ok', and ok' to exit out.





flash, mime, flash video

I am receiving a bad request (invalid hostname)?

A bad request (invalid hostname) usually means that IIS is not configured to accept requests for the URL you entered.

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click
Click advanced at the top
Here you must list every URL this website will respond to. In most cases you will need two entries, one for www.daisysflowershop.com and one for daisysflowershop.com. An example of the correct entries is listed below.

IP Address: 127.0.0.1
Port: 80
Host Header Value: www.daisysflowershop.com

IP Address: 127.0.0.1
Port: 80
Host Header Value: daisysflowershop.com



bad request, hostname, host header, iis, web site, invalid

How do I run ASP.NET 2.0 on one of my websites?

ASP.Net 2.0 is pre-installed on your server. All you need to do to enable it for a website is change the ASP.NET version in the website properties.

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click properties
Click the ASP.NET tab
This tab will display the current .NET version. To change the version, click the down arrow in the drop down box and select the appropriate version.
Click 'ok'

How do I change the Passwords for my Dedicated Server?

Your dedicated server is equipped with different logins to various applications pre-installed on the server. This guide will help you reset the various logins to these services.

Remote Desktop Password

The password used to connect to your server using Remote Desktop or Terminal Services
Double-click on Computer Management on your Desktop Click on Local Users and Groups
Click Users

Right-click the username you want to change. This username will be the same as the login you used to connect to the server initially. If you are using the logins setup by default, the username will be dswebadmin or clientadmin.
Click Change Password
Type the new password and confirm
Click ok
Log off the server and log back in to test the change

FTP User Passwords

Individual FTP accounts can be setup to allow users to access files on your server.
Double-click on Computer Management on your Desktop

Click on Local Users and Groups Click Users and Right-click the username you want to change. This username will be the same as the login you used to connect to the FTP.
Click Change Password
Type the new password and confirm
Click ok

SmarterMail System Administrator

The username required by SmarterMail to login as the admin user.
Login to your server
Double-click the SmarterMail icon on the desktop.
Enter the admin username and password. By default the username and password of emailadmin/enterhost was setup on your server.

Once you are logged into SmarterMail, Click on settings and general settings

For SmarterMail 1.x and 2.x

Change the username and password under the security section
Click Save

For SmarterMail 3.x

Click the Administrator tab at the top
Change the username and password under the security section
Click Save
You can also use this interface to change passwords for your mail users

SmarterStats System Administrator

The username required by SmarterStats to login as the System Administrator.
Login to your server
Double-click the SmarterStats icon on the desktop.
Enter the admin username and password. By default the username and password of admin/statsadmin/enterhost was setup on your server.
Once you are logged into SmarterStats,
Click on settings and general settings
Change the username and password under the System Administrator section Click Save

ColdFusion Administrator

The password required to access your ColdFusion Server settings Double-click the 'Administrator' icon on your desktop.

Type in the current password. The default password is 'password'

Once you are logged in,

Click on security on the left hand side and click CF Admin Password Type and Confirm the new password and Click Submit

Shared SQL Database

The shared SQL database assigned to your server.
Please take caution when changing this password. Once you change the password you will need to change the references to this database in your code or ColdFusion administrator (if applicable).

Reset password using Enterprise Manager
Log into your SQL Server using Enterprise Manager.

Expand the Security folder.
Click Logins.
Right-click your user name in the list of logins and select Properties.
In the password field type a new password and press OK.

A new window will open and prompt you for your old password and the new password again.

Reset password using Query Analyzer.

Login to your SQL Server using Query Analyzer.
You will use the sp_password stored procedure to update your password.
You can use the following syntax:
EXEC sp_password 'OldPassword', 'NewPassword'
For example:
EXEC sp_password 'B3r12-36', 'Xj7-IpSca'

How do I connect to my SQL 2005 database?

SQL Server 2005 requires Microsoft SQL Server Management Studio, the updated version of Enterprise Manager.

The Express version is now available as a free download from Microsoft.

http://www.microsoft.com/sql/default.mspx

You can refer to the support demo section of our support center for specific instructions on how to connect using this software

I am receiving an error when connecting to my SQL2005 database with Enterprise Manager.

SQL Server 2005 does not support Enterprise Manager, and requires Microsoft SQL Server Management Studio, the updated version of Enterprise Manager.

The Express version is now available as a free download from Microsoft.

http://www.microsoft.com/sql/default.mspx





sql 2000, enterprise manager, sql management studio

How do I install software from a CD to my dedicated server?

To install software from a CD on your local computer you have two options.

Method 1: Upload the entire contents of the CD to your FTP and then run the application from the server through remote desktop.

Method 2: *Requires a high-speed Internet connection.* Server 2003 Terminal Services allows you to map local drives to your server. You can copy the contents of the CD to your local c: drive and use the following guide to map your local drives to your server.

To enable drive sharing on your dedicated server.

Login to your server via remote desktop
Click start - administrative tools - terminal services configuration Click 'connections' on the left Right click 'RDP-Tcp' and click properties Click 'Client Settings'
Uncheck 'drive mapping' under the section 'disable the following'
Click ok and close the configuration manager.
Then, disconnect from remote desktop and reopen the remote desktop connection box.
Click options and local resources.
Check 'Disk Drives'
And click connect.

When the server connects, you should see your local drives in the my computer section of your dedicated server. You can open the c: on your local machine and install the software from CD.





remote desktop, drive, terminal services

Will you install a ColdFusion hotfix on my dedicated server?

We do not install ColdFusion hotfixes for dedicated clients. You will need to download the hotfix and apply it to your server. We would suggest making a complete backup of your ColdFusion directory prior to the update.





update

After a DNS change is requested, how long will it take to see the change?

After the support request has been completed, the update will be instant on our end, but it may take anywhere from 12-48 hours to completely propagate to your location. There are methods that you can use to force the propagation to your location.

1. Test to see if the root servers see the update. You can use any of the following tests to determine what IP address is seen by the Internet.

www.domainwhitepages.com
www.dnsstuff.com
resellers.tucows.com/whois/index_html

2. Test to see what IP address your local computer shows.

On a windows-based PC

Click start - run - type 'command'
Type 'ping www.daisysflowershop.com '

This will return the IP address for the site. This will tell you what you computer sees when it tries to contact that domain. If the IP is not the updated IP then you will need to complete one of the following.

A. type 'ipconfig /flushdns'. This will flush the dns cache on your local computer. Then try the ping test above again.
B. Restart your computer
C. Restart your Internet gateway device such as a DSL/Cable modem, Internet router, or local DNS server. If you are unfamiliar with any of these devices, you will need to contact your network administrator.

If all of these methods fail to release the old IP address, the IP is being cached on your Internet provider's end and you will need to wait until the information propagates to your network.





dns, propagate

What backup solutions does Enterhost offer?

We offer two types of backup solutions to protect your dedicated server. 

Hard Disk Mirroring

This installs a separate hard drive in your server that will keep a constant mirror of your files.  This will protect your files in the event of a hard drive failure or system malfunction.  If this occurs, we will restart your server on the second disk and replace the first with only a reboots worth of downtime.

NAS Storage Space

This solution is a remote server that can be accessed through a network file share or mapped drive.  You can setup ntbackup which is included with the operating system to copy files for you.  You can setup one job, or multiple jobs to create any backup schema you need.

If you are interested in either solution, you can contact our sales department for more information.





hard disk mirror, nas

Is CDONTS available on my server?

CDONTS has been removed from Windows Server 2003 by Microsoft and replaced by CDOSYS. Most CDONTS code is backwards compatible with CDOSYS, but if you are having issues with your mailer, you may need to update your code.

If necessary you can install CDONTS on your copy of 2003. CDONTS is only meant to work with the Default SMTP server provided by Microsoft. To enable CDONTS you will need to install this SMTP server and configure it to relay e-mail to your actual e-mail server.

To copy CDONTS to a computer running Windows Server 2003

Install CDONTS

Obtain a copy of cdonts.dll. You can find it by doing a quick google search or by copying it from the c:\windows\system32 folder on a Windows2000 installation.

On the target server, copy Cdonts.dll from the floppy disk to the folder systemroot\system32.

To register CDONTS, on the target server, in the Run dialog box, type command, and then click OK.

Click start and run. At the run prompt, type the following

regsvr32.exe c:\windows\system32\cdonts.dll.

If the process is successful, the following message displays:

DllRegisterServer in cdonts.dll succeeded.

Install the default SMTP Server

Click 'Start' - 'Control Panel' - 'Add/Remove Programs' - click Add/Remove Windows Components'
Click 'Application Server'
Click 'Details'
Click 'Internet Information Services (IIS)
Click 'Details'
Check 'SMTP service'
Click 'ok'
Click 'ok'
Click 'ok'
Click 'Next'

Configure SMTP Server

Open Internet Information Services (IIS) on the desktop

Expand 'Webuser'
Right-click 'Default SMTP Virtual Server'
Click 'properties'
Click 'Advanced'
Click 'Edit'
Change the TCP Port to 2525 to keep it conflicting with SmarterMail
Click 'ok'
Click 'ok'
Click the 'Delivery' tab at the top
Click 'Advanced' in the bottom right
Next to Smart host' enter the hostname of your mailserver ex, mail.daisysflowershop.com
Click 'ok'
Click 'ok'

Restart your dedicated server





cdosys, form mail, e-mail

How do I adjust the permissions for a folder in my website?

Open Windows Explorer on the desktop.

Find the directory you need to adjust, right-click on it.
Click properties and then the security tab at the top.

You can add/remove/modify any needed permissions here





permission, read, write, execute, password prompt

How do I increase the size of my disk space in SmarterMail?

By default, SmarterMail is set to limit domains to a total of 500mb of disk space. You can choose to remove this limit or increase it for more usage.

To adjust the limit, login to SmarterMail as the System Administrator

For SmarterMail 2.x, click on manage next to the domain experiencing the issue
Click domain setup
Click next
Click next
Next to Max Domain Disk Space, enter the new value. Enter 0 to remove the limit.
Click next
Click save

For SmarterMail 3.x/4.x
Click actions next to the domain you are working with
Click edit domain
Click the Limits tab at the top
Next to Domain Disk Space, enter the new value. Enter 0 to remove the limit.
Click save at the top
If the limit does not take effect immediately, you will need to restart the SmarterMail service.
To restart the SmarterMail service,
Click start administrative tools services
Find the service labeled SmarterMail Service and right-click and click restart

For SmarterMail 5.x
Check the box next to the domain you want to edit and click the Edit icon.
Click the 'Limits tab and specify a new value. Enter 0 to remove the limit.
Click Save at the top





disk space, domain size limit, domain size, low disk space

How do I setup a forwarding address?

Login to the webmail at your mailserver URL.  It will be in the format of http://mail.domain.com.  Ex. http://mail.daisysflowershop.com

Enter your full email address for the Username and your Password.

Once you are logged in, click on Settings at the top of your navigation bar.

On the left hand navigation pane, click on Forwarders.

Enter the email address you would like to forward your email to and click ‘Save Changes’

If you would like to retain a copy of the emails in your inbox, you can enter a comma then the forwarding email address.  For example, to keep and copy and forward an email to user@forward.com you would enter ‘, user@forward.com'.





mail forwarder

How do I enable write permissions on a folder? (HELM)

How do I enable write permissions on a folder? (HELM)

The /db directory in your root folder has Write permissions enabled by default. If you need another directory to have Write permissions, please see steps below.

To setup write permissions in your Control Panel, follow the steps below.

Login to the Helm Control Panel
Click on ‘Domains’ and browse to your domain
Click on ‘Web Site Settings’
In the Web Site Settings window, check the ‘Website Write Permissions’ checkbox, and then click save.

*Please note, this will add write permissions to all subfolders in the /wwwroot directory.  If you want to enable write permissions only for a specific folder or folders, contact our Support Team and provide them with names of the folder(s).



permission, modify, security, read, execute, special permissions

How do I install ASP.NET 2.0? (Helm)

ASP.NET 2.0 is pre-installed on your server. By default, your site is set to use ASP.Net 1.1. If you need access to 2.0, you can use your control panel to adjust which ASP.Net version your site uses.

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click on Web Site Settings

Select the drop down menu next to ASP.Net and select version 2
Click Save

How do I enable CGI-Bin? (Helm)

CGI-BIN is preinstalled on the server but not activated by default. To activate it, you can use the Enterhost Control Panel provided with your hosting package

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click Web Site Settings
Check the box next to CGI-Bin and click Save

How do I enable FLV files? (Helm)

You may also be receiving the error:
NetStream.Play.StreamNotFound

In order to correctly display FLV files, you will have to add the
appropriate MIME type to recognize the file.

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be
the same as the username you used to login to the control panel.

Click MIME Types
Click Add New
Extension: .flv
MIME Type: video/x-flv

Click Save .

How do I reset the password for the Helm Control Panel?

Login to your server via Remote Desktop or Terminal Services.
Open the 'Helm Configuration Tool' icon on the desktop of the server.
Click on the 'Admin Password Reset' tab at the top of the screen.
Type in the new password and confirm it and click 'ok'
Once the password is reset, you can login to helm using the username of 'admin' and the new password.

How do I allow my users access to Helm Control Panel from the web?

We have configured SmarterMail, SmarterStats, and Helm Control Panel to run through IIS. This will allow you to have more control over the configurations. To view Smartermail, Smarterstats and the Helm control panel through the web, you will need to add host headers for the Smartermail, Smarterstats and the Helm Control Panel IIS website.

Open IIS
Find the SmarterMail/ Smarterstats/ Helm Control Panel website
Right-click on the website and click properties
Click 'Advanced' at the top
Add a host header with the following values

IP address:
For Smartermail, the current IP address of the mailserver
For Smarterstats, the current IP address of the site being assigned
For Hem Control Panel, the current IP address of the site being assigned
Port:80

Host Header Value:
mail.daisysflowershop.com for mail domains
stats.daisysflowershop.com for stats
helm.daisyflowershop.com for helm control panel

Once this host header is added, you will be able to view the link http://mail.daisysflowershop.com, http://stats.daisysflowershop.com , or http://helm.daislyflowershop.com

What users need to have access to the directories on my website?

The following users must have read access to any folder you want available from the web.

IUSR_webuser
IWAM_webuser
ASPNET
Network Service

If you are using HELM, your IUSR and IWAM will be specific to the users domain name, ex IUSR_daisysflowershop

You can adjust the permissions by completing the following.

Open Windows Explorer on the desktop.
Expand to your directory and right-click on it.
Click properties and then the security tab at the top.
You can add/remove/modify any needed permissions here

How do I enable VPN with PPTP on my dedicated server?

VPN access is enabled through IPSec PPTP. To enable VPN access, you can use the following guide. Please take caution when adjusting any settings not listed in this guide, because you can risk disabling network access on your server.

If you would rather use a more secure VPN connection, please refer to the IPSec L2TP VPNconfiguration at the link provided:

Enterhost L2TP VPN setup guide

Enable Routing and Remote Access

Click Start - Control Panel - Administrative Tools - Routing and Remote Access

Right-click the computer name
Click 'Configure and Enable Routing and Remote Access'
Click 'Next'
Select 'Custom configuration'
Click 'Next'
Check 'VPN access'
Click 'Next'
Click 'Finish'
Click 'Yes' to start the service

Right-click on Server name
Click 'Properties'
Click 'Security' at the top

You will now need to enable a range of IP addresses to be issued by the VPN server. This IP range can be any internal addressing scheme. Ex. 192.168.X.X or 10.X.X.X. (Be sure and use an IP range that will not conflict with your existing LAN)

Click the 'IP' tab at the top
Select 'Static address pool'
Click 'Add'
Enter 10.15.1.1 for the Start IP Address (Or choose any IP Address that will not conflict)
Enter 10.15.1.254 for the End IP Address
Click 'Ok'
Click 'Ok'

Enable User Access

Open 'Computer Management' on the desktop
Expand 'Local Users and Groups'
Right-click on 'Users'
Click 'New User'
For the username, type 'vpnuser'
Type in any password and confirm

Uncheck User must change password at next logon
Check 'User cannot change password'
Check 'Password never expires'
Click 'create'
Click 'close'

Right-click 'vpnuser' and click 'properties'
Click 'Member Of'
Click 'Add'
Type 'Administrators' and click 'ok'
Click 'Dial-in' at the top
Select 'Allow Access'

Configure Client

On Windows XP/Server 2003

Click start - control panel - network connections - New Connection Wizard
Click 'Next'
Click 'Connect to the network at my workplace'
Click 'Next'
Select 'Virtual Private Network connection'
Click 'Next'
Type your servername for the Company Name
Click 'Next'
Type your hostname or IP address of your dedicated server (ex ba100.temporaryurl.net, b00.protectedsite.net, www.domain.com, or an IP address on your server)
Click 'Next'
Select 'My use only'
Click 'Next'
Click 'Finish'

When the connection opens, type the username 'vpnuser' and the password you assigned in the steps above

 

You will need to enable VPN access from PPTP and L2TP pass-through on your local area network. PPTP requires ports 1723 and GRE. IPSec L2TP uses ESP and UDP 500.





VPN, PPTP, L2TP, Virtual Private Network

How do I enable VPN on my dedicated server?

VPN access is enabled through IPSec PPTP or L2TP. To enable VPN access, you have two choices, L2TP and PPTP. L2TP is a more secure VPN connection and requires a shared key for authentication. Please take caution when adjusting any settings not listed in this guide, because you can risk disabling network access on your server.

Please click one of the links below to choose either L2TP or PPTP VPN

Enterhost L2TP VPN setup guide

Enterhost PPTP VPN setup guide





VPN, PPTP, L2TP, Virtual Private Network

How do I setup email in Outlook 6?

Information you will need:
-domain name
-username
-password

Launch Outlook Express
Click "Tools"
Click "Accounts"
Click on the "mail" tab
Click "add"
Select "mail"
Display name is how you want your name to appear to whom you are sending an email
Click "next"
Enter you full email address (user@daisysflowershop.com)
Select "POP3"
In both incoming and outgoing mail servers, enter "mail." Followed by the domain name (mail.daisysflowershop.net)
Click "next"Enter the FULL email address in the "Account Name"
Enter the password for the user in the "Password" field
Click "next"
Click "finish"

Internet accounts Window
Click the "Mail" tab
Click on email account just created
Click "properties"
Click the "server" tab
Make sure the My server requires authentication box is checked
Click "apply"
Click "ok"
Click "Close"

Why are these spam emails being sent from my domain when i didn't send them?

What you are seeing are bounced messages from "spoofing" or "phishing" methods. Spam generators and viruses do have the ability to insert fake IP addresses/hostnames in their headers to make the messages appear it came from a different source. This is what you are seeing in the random email that you get. Improperly configured email servers/spam filters can allow these messages to be sent and received.

"Spoofing," or "phishing", frauds attempt to make Internet users believe that they are receiving e-mail from a specific, trusted source, or that they are securely connected to a trusted web site, when that is not the case.

Spoofing is generally used as a means to convince individuals to provide personal or financial information that enables the perpetrators to commit credit card/bank fraud or other forms of identity theft.

In "E-mail spoofing" the header of an e-mail appears to have originated from someone or somewhere other than the actual source. Spam distributors and criminals often use spoofing in an attempt to get recipients to open and possibly even respond to their solicitations.

"IP Spoofing" is a technique used to gain unauthorized access to computers, whereby the intruder sends a message to a computer with an IP address indicating that the message is coming from a trusted source.

Why did I receive a Spam complaint when the message was not approved by me?

If you have received a Spam complaint message from Enterhost Abuse and it was for a message that you did not approve, but did come from your server, you have a web form being used by a spammer. Forms can be abused by spam bots. There are many ways a spammer can misuse a form by inserting additional code in the field boxes, or simply using a "Send to a friend" form to send extra content like adds or fake bank notices. One way to prevent this action is to have a device that will determine if the user is human and not a program. You can test this by posting a password in a picture. There are several companies that sell this type of software, the current name is CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart). For more information, please visit the ink below: http://www.captcha.net

The option of finding this software is up to you. But you can give it a try with your own pictures/passwords. Be advised that there is a growing number of "intelligent" spam bots that have been design to recognize characters from a picture.

The second option is to design a secure email form. A secure email form requires parameters for the email address that the form is to be sent to. If you do not set it up carefully, it can be used by spammers to send emails to anyone. For more information, try doing a google search on secure mail forms.





spamcop

ColdFusion and 2007 Daylight Saving Time

ColdFusion and Daylight Savings Time

ColdFusion MX 6.1 and MX 7 rely upon the Sun Java Virtual Machine (JVM) to obtain the correct daylight savings time information. The 2007 US Daylight Savings Time changes require an update to the JVM.

1. You will need to ensure your ColdFusion version is current. You will need to have at least ColdFusion MX 6.1 Updater 1, or ColdFusion MX 7.02. These versions have been tested and are known to work with JVM version 1.4.2_11.
2. Open your ColdFusion Administrator on the server itself and click on System Information in the top right.
3. Ensure the version of ColdFusion matches or is more recent than the following

MX 6.1 - 6,1,0,83762
MX 7 - 7,0,2,142559

If the product versions do not match, you will need to download and install the latest ColdFusion Updates from the link below. We suggest making a backup copy of your C:\CFusion directory prior to the update. If you are low on disk space, you can copy the folder to your E: drive.

If your ColdFusion versions do match, your ColdFusion is up-to-date and you can proceed to installing the new JVM by skipping to Step 4

Click Here to download

To install, download the proper update. After clicking Run to start the installation procedure, you will be taken through a series of steps. Simply follow the onscreen instructions to install the update.

Installation Notes:
A: Your installation configuration will be Server Configuration.
B: CFMX 6.1 or 7 is located in the C:\CFusion or C:\CFusion 7 directory
C: CFMX 6.1 or 7 CFIDE directory is located in the E:\default\wwwroot\CFIDE directory

4. Download and install Java(TM) 2 SDK, Standard Edition 1.4.2_11 (J2SDK)

We suggest using the 1.4.2_11 version because it is known to be compatible with ColdFusion.

J2SDK/J2RE - 1.4
http://javashoplm.sun.com/ECom/docs/Welcome.jsp?StoreId=22&PartDetailId=j2sdk-1.4.2_11-oth-JPR&SiteId=JSC&TransactionId=noreg

For your convenience, the update is also available on our website through the URL below.

Click here to download

Install the JVM by running by the .exe from the download and going through the installation. Perform the installation using the location of e:\j2sdk1.4.2_11. After the installation is complete, restart your server.

5. Once the new JVM is installed and you have restarted the server, you need to update ColdFusion to point to the new Java environment.

Find the following file and open it in notepad. To open, right-click on the jvm.config file and select 'Open With' and choose 'Notepad'.

For ColdFusion MX 6.1
C:\CFusionMX\runtime\bin\jvm.config

For ColdFusion MX 7
C:\CFusionMX7\runtime\bin\jvm.config

6. Find the line java.home=C:/CFusionMX/runtime/jre and place a '#' to comment it, so it reads #java.home=E:/CFusionMX/runtime/jre

7. On the next line, place the following text to point to the installation of your JVM. If you installed the JVM to your E: drive, replace C: with E:

java.home=C:/j2sdk1.4.2_11

8. Your jvm.config should now read

# Where to find JVM, if {java.home}/jre exists then that JVM is used
# if not then it must be the path to the JRE itself
#java.home=C:/CFusionMX7/runtime/jre
java.home=C:/j2sdk1.4.2_11

9. Save the file, and then restart the server. After the server restarts, check to see if the ColdFusion Service started correctly.

10. Click on Start  Administrative Tools  and Services
Look for the ColdFusion MX Application Server and determine if it is started.

11. If the server is running, your system is patched successfully.

More information can be found on the Adobe Technote
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=d2ab4470




coldfusion, daylight saving time, dst, jvm, update, cold fusion

How do I create a global FTP account?

You can use the Microsoft FTP server to allow you to connect and modify files anywhere on your server. If you have multiple domains, you can simply create one FTP account to administer all files.

Create User
Double-click on 'Computer Management' on your desktop
Expand 'Local Users and Groups'
Right-Click on 'Users'
Click 'New User'
Type the name of the user, ex globalftp
Type the password and confirm
Uncheck 'user must change password'
Check 'User can not change password' and 'Password never expires'

Assign Permissions
Double-click 'My Computer' on the Desktop
Browse to E:\Inetpub
Right-click on the Inetpub and click 'properties'
Click the 'Security' tab
Click 'Add'
Type the name of the user you created above
Click 'ok'
Next to 'Full Control', check 'Allow'
Click 'ok'
The system may take a few minutes to update

Create FTP Virtual Directory
Double-click Internet Information Services (IIS) on the desktop
Expand your servername and FTP
Right-Click on 'FTP'
Click 'New' and 'Virtual Directory'
Click 'Next'
Type in the name of the user you created above
Enter the path you used above, ex E:\Inetpub
Click 'Next'
Check 'Write'
Click 'Next'
Click 'Finish'

Connect to FTP
Open your FTP client and connect using the following information.
FTP Hostname: your Temporary URL or IP address
FTP User: the user you created above
FTP Password: password of the FTP user you created above.




ftp, global

How do I create a backup of my SQL 2000/2005 database?

Creating a backup will provide you with an exact copy of your database.

If the SQL database is located on your own SQL server, you can use the steps below to create a backup.

If the SQL database you would like to backup is located on the Enterhost shared SQL server, then you will need to notify support@enterhost.com. Provide us with the name of your dedicated server and the database name(s) you would like to have backed up and we will place a copy of the backup file in the root of your e: drive upon your request.

Once you create the backup, you can restore the file to any SQL server of the same version or higher.

For SQL Server 2000
Login to the server through Enterprise Manager
Expand 'Microsoft SQL Servers' and 'SQL Server Group'
Click on your local SQL server and double-click databases. You will then see the list of databases on the right.
Right click on the database you would like to backup, click 'All Tasks and select 'Backup Database'
In the section titled 'Backup', select the type of backup you would like to make. For a full backup, select 'Database complete'

In the destination field, click on 'Add'.
Click to the right of the file name to open the file browser
Brose to the location you would like to store the backup and click the folder
Type the filename with the extension for the backup. A typical extension is .bak but you can use any filename you want. Example, daisysflowershop0301.bak
Click 'ok'
Click 'ok' to select the location

In the section called 'overwrite', select 'Overwrite Existing Media'. This will ensure a current copy of your database is the only copy in the backup.
Click 'ok'

For SQL Server 2005
Connect to the SQL server using SQL Server Management Studio
Expand 'Databases'
Right-click on the database you would like to backup and click 'Tasks' then 'Backup'
Select the backup type. Select Full for a complete backup

In the 'Destination Field' click 'Add'
Click to the right of the file name to open the file browser
Brose to the location you would like to store the backup and click the folder
Type the filename with the extension for the backup. A typical extension is .bak but you can use any filename you want. Example, daisysflowershop0301.bak
Click 'ok'
Click 'ok' to select the location
Click 'options' in the top left
Select the option for 'Overwrite all existing backup sets'
Click 'ok'





SQL, backup, back-up,restore, copy

How do I create a virtual directory in my control panel? (Helm)

Login to your controlpanel using the link below:
http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you use to login to the control panel.
Click Virtual Directories
Click Add New
Enter the following information on this screen
"Path to Virtual Directory": Leave this field blank to specify the root of your website
"Virtual Directory Name": Enter the name of the directory
If you are creating a virtual directory as a requirement from a third-party application, the name will be provided in the documentation for the product. Ex. blog

Physical Folder: This is the name of the physical folder created in your wwwroot folder.

If your account does not include the Helm Control Panel, you can request for our support team to create it for you. Send a request to Support with the name of the virtual directory and the path you would like for it to point to.





virtual directory

How do I connect to my Windows dedicated server?

You will connect to your Enterhost Dedicated Server using Remote Desktop/Terminal Services.  Remote Desktop allows you to access the console of the server so you will have the same look and feel as if you were working directly with the server.  You will see the Start Menu, Desktop, and Settings of the server's operating system.  You will have the ability to create user accounts, install third-party applications, configure settings, etc.  The Remote Desktop client you will use to connect is built-in to Windows XP and Windows Vista.  If you do not have the Remote Desktop client on your Windows or MAC computer, you can download the software directly from Microsoft’s Download Center at the link below:

http://www.microsoft.com/downloads/Search.aspx?displaylang=en

Microsoft Windows Server 2003 allows for two concurrent connections to allow you to have 2 connections open at a time. 

Windows XP Instructions

Please visit the link below to view the tutorial video on connecting to your dedicated server:

"Connecting to your Dedicated Server"

Windows Vista Instructions

Please visit the link below for Windows Vista Remote Desktop Connection list of FAQ’s.

http://windowshelp.microsoft.com/Windows/en-US/Help/f55326fa-e629-423b-abba-b30f76cc61e61033.mspx

Mac/Apple

If you are using a MAC and want to connect to your Windows Server, follow the link below to download the client and for instructions on how to use it: 

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/misc/rdc_update_103.xml&secid=80&ssid=10&flgnosysreq=True
 





remote desktop, macintosh, apple, remote desktop client, vista

Which ColdFusion Enterprise tags are not available?

If you have the ColdFusion Standard or Advanced plan, the only following two tags are restricted:

CFExecute
CFRegistry

We do not allow these tags on our CF Enterprise servers for security reasons. To use these tags, you must upgrade to a dedicated server. For more information on a dedicated server solution, please contact Enterhost Sales at 877-571-4678 or by email sales@enterhost.com



cf tag, no access

How to connect to SQL database 2000/2005 over port 2433

To connect to the SQL database over port 2433, follow the steps below. 1. Click Start, and then click All Programs 2. Click SQL Server 2005, and then Configuration Tools 3. Click SQL Server Configuration Manager, and expand SQL Server 2005 Network Configuration 4. Under Protocol Name, click on TCP/IP, and then click the IP Address Tab 5. Expand IPAll, in the TCP Port field, change 1433 to 2433

How to move SQL Server from one computer/server/machine to another?

Moving SQL Server from one computer to another is not a very difficult thing to do, but it often stumps newbie DBAs. Of course, it needs careful planning to ensure that the SQL Server is moved completely and properly to the new machine, and with a minimal downtime and no data loss. This article introduces you to a couple of methods you can employ to move/migrate SQL Server from one computer to another.

Before we get into the nitty-gritty, lets look at some reasons why one would want to move SQL Server from one computer to another? Here are a few:

Number of users has increased and the current database server simply doesn't have the required processing capacity.

You found out that the current database server is having hardware problems and is not reliable anymore.

You are enhancing your database applications and adding more features, and require more processing power, but the current server cannot be scaled up anymore. Instead of scaling out, you decided to scale up, by moving to a powerful new server.

Your infrastructure team came up with a new corporate spec, and you must upgrade your SQL Server to the new hardware specification.

Moving the entire SQL Server from one physical machine to another is different from just moving one or more databases. Moving an entire server means, moving more than just databases. You need to make sure the new server is configured with the same server level settings as the old server, and the new server must contain the same logins, role memberships etc. If you are interested in just moving databases, you could use backup/restore or detach/attach (using sp_detach_db and sp_attach_db) approach. You can find more information about moving databases, using the links provided at the end of this article. I also listed some useful books for DBAs.

For now we will concentrate on moving SQL Server completely from one machine to another.

Here are the steps involved in the process:

Purchase a new server, with the required hardware configuration.

Install the exact same version of Windows operating system on the new server.

Make sure the new server has the exact same drive letters with at least same or more disk space, as the old server. Configure your RAID subsystem as needed.

Take a note of the Windows service packs, Windows hotfixes and security patches that are currently installed on the old server, and apply them on the new server in the right order.

Take a note of any specific configuration changes that were made to the old server, and configure the new server accordingly. For example, if the old server is using AWE memory and has a /3GB switch or /PAE switch in the boot.ini file, then you need to add those switches on the new server's boot.ini as well. Another example would be, the pagefile. Page file can be spread across multiple drives, with specific amount of storage on each drive. You must mirror those settings on the new server as well.

Make sure the new server has the same number of (or more) network cards as the old server, and the network cards are configured optimally (for example, full duplex mode).

Once the new server is at the same (or better) level as the old server, from operating system's point of view, start with SQL Server installation. Install the same version of SQL Server (I tested these steps on SQL Server 7.0 and SQL Server 2000 only. Most of it is applicable to SQL Server 6.5 as well).

Make sure your new SQL Server is configured with the same authentication mode as the old server (Windows authentication (integrated security) or mixed mode).

Take a not of service packs, security patches, hotfixes that are installed on the old SQL Server, and install them on the new SQL Server as well.

Reboot the new server if necessary and make sure SQL Server, SQL Agent (and Microsoft Search) service are starting fine, without any errors.

You can perform the above steps much faster, if you have a corporate standard for installing and configuring SQL Server. Also, documentation of server settings is very important. Okay, now we have our new SQL Server ready. The next step would be to move the data, jobs, DTS packages, logins etc. to the new server. Moving all these objects individually would be very time consuming, as well as error-prone. If you can afford some downtime on your old SQL Server, follow these steps:

Make sure no users are trying to connect to your SQL Server. Inform them well in advance about the downtime. Shutdown any applications or websites that might be accessing this SQL Server.

Stop the SQL Server, SQL Agent and MS Search services on the OLD SQL Server.

Stop the SQL Server, SQL Agent and MS Search services on the NEW SQL Server.

Copy the data files and transaction log files from your old SQL Server's hard drive (for example D:\MSSQL\Data) to the new SQL Server's hard drive (to the same location, in this example, D:\MSSQL\Data). Since we are copying all database files, including the system databases (like master, model, msdb, distribution), your server level settings, jobs, DTS packages, alerts, operators, logins etc. will be copied across.

Copy all the other folders (like backup, ftdata, jobs, log, repldata etc.) under the old server's MSSQL directory, to the same location on the new server.

Copy any other folders or files from the old server to the new server, that will be accessed by your jobs, DTS packages, stored procedures etc.

If you have any specific net library configurations, aliases, protocol binding orders on the old server, make sure you apply those changes to the new SQL Server, using the tools, Client Network utility and Server Network Utility.

Take a note of any shares on the old server, and recreate them on the new server, with the same permissions and access rights to the relevant Windows accounts.

Start the SQL Server, SQL Agent and MS Search services on the new server. Connect to the new server, using Enterprise Manager and make sure all the databases are displayed and that there are no suspect databases. Scan through the SQL Server error logs, SQL Agent error logs, System and Application event logs, to make sure there are no errors. If you find any errors, fix them before you proceed any further.

Once you are happy with the new server's state, shutdown the SQL Server, SQL Agent and MS Search services.

Now its time to rename the new server as the old server, and remove the old server from the network. Consider that your old server is being called 'ServerA' and the new server we are building is currently named 'ServerB'. Follow these steps to swap the names of these servers:

Rename 'ServerA' to 'ServerA_OLD'. You can do this by right clicking on 'My Computer', select 'Properties', go to 'Network Identification' tab. Also, remove this server from the domain, and place it in it's own workgroup. Reboot the server 'ServerA'. As we renamed it, it will now come up as 'ServerA_OLD'.

On ServerA_OLD SQL Server, either disable all the jobs or disable the SQL Agent service. This is important, because, if the SQL Agent starts on this machine, it might kick off some jobs, that will interfere with other servers, or duplicate the work, that is already being done by our new server ServerA. If this situation is not taken care of, it will result in chaos and unpredictable results.

Rename the new server 'ServerB', to 'ServerA' and make sure it is in the production domain. Reboot 'ServerB'. As we renamed it, it will now come up as 'ServerA' (the name of the original server).

Connect to 'ServerA' using Query Analyzer and execute the command SELECT @@SERVERNAME. This will return the correct server name (if it didn't, then drop that server by running sp_dropserver and re-add the correct server name (ServerA), by running sp_addserver (Be sure to specify the 'local' parameter). For more information on how to drop and add the server names, read the article mentioned in the links section, at the end of this article.)

Now your new SQL Server is ready for use. Before you let the users start working with this server, perform testing and make sure the server is fully functional and all aspects of your production application are working fine. Once you are happy, you can let your users start accessing this new server. Since the name of the new server is now same as the old one, your applications will connect to the new server, without any problems. You don't have to reconfigure or change any DSN and connection string properties.

As you can see, it is not a very difficult task to move an SQL Server from one machine to another, but it requires careful planning. The only time consuming step in this process is the file copy. Copying databases that are several giga bytes (GB) or terra bytes (TB) in size from one machine to another over the network will be very time consuming, It can take a few hours or even a couple of days. The speed of file copy depends on the speed of your hard drives and your network bandwidth. Consider zipping the bigger files (using an application like WinZip or WinRAR) before copying. That could speed up the file copy over the network.

Though this method works well for mirroring SQL Server installation onto a new machine, it will require server downtime. If you are running a mission critical, 24/7 database and cannot afford any downtime at all, then you could follow the alternative approach described below:

Follow the same steps as explained above, for building a new SQL Server from scratch.

Copying database files requires you to shutdown the SQL Server. Since we don't want any downtime at all, forget about copying physical database files. Simply create backups of your static (read-only) databases and restore them onto the new server, using BACKUP and RESTORE commands.

You cannot apply the above step for your ever changing OLTP database, because, by the time you restore the backup onto the new server, the old server would have received more changes. To avoid this problem, you need to resort to log shipping. Log shipping is nothing but an automated process of backup and restore. The following steps will explain the process of log shipping (Note that SQL Server 2000 Enterprise Edition provides inbuilt logshipping. We don't need that for this purpose. We can simply create a job, that backs up and restores the databases).

Take a full database backup of your OLTP database from the old server, and restore it onto the new server. Make sure you restore using WITH STANDBY or WITH NORECOVERY option, as this allows us to restore further transaction log backups onto this database.

Create a job on the old server, with two steps. The first steps backs up the transaction log of the OLTP database. The second step restores this transaction log backup file onto the new server, using WITH STANDBY or WITH NORECOVERY option of the RESTORE command. Schedule this job to run every 10 minutes or 15 minutes, depending on the volume of transactions your OLTP database receives.

This job will take care of shipping all new transactions since the full database backup, to the database on the new server. Let this job run until you can afford some downtime on your production database (that is, mid-night, or early morning, or a planned maintenance window).

Once you are ready to swap the servers, ask your users to logoff (if there are any) and shutdown any applications or websites that are currently accessing this database on the old server. To be doubly sure, no new transactions are coming in, set the database in 'single user' or 'dbo use only' mode. Take one last transaction log backup of the production OLTP database, and restore it onto the database on new server. This time use the WITH RECOVERY option of the RESTORE command.

Now the OLTP database on the new server is completely in synch with the one on the old server. Its time to rename the servers now. Just follow the steps explained above (in the other approach), for renaming the servers.

As is evident, this method requires only a few minutes (5 to 10 minutes at the max) of downtime. The only time consuming processes in this approach are the "Amount of time it takes to create the last transaction log backup and apply it on the new server, the server renaming process (also depends on how quick you are on the keyboard:-), and the server reboot process".

Additional note about servers involved in replication topology: If the server you are moving is a distributor, then all replication agents (log reader, snapshot, distribution and merge) will be suspended, when you shutdown the server during the above process. The only side effect of this, would be the growing transaction log of the published database (as the transaction log cannot be truncated, until the replicated transactions are picked up by the log reader). If you have pull subscriptions, the pull distribution or merge agents will fail to connect to the distributor and you will see errors on your subscribers. These agents will most probably succeed (unless expired) when you restart them at the end of this process. If the server you are moving happens to be a publisher, just make sure you stop the replication agents related to this publisher, on the distributor and everything should be okay, once the new publisher comes back up. If the server you are moving happens to be a pull or push subscriber, make sure you stop the corresponding distribution agent, till the server swapping process completes.

How do I create a full-text index on my shared SQL 2000/2005 Database?

Our Shared SQL servers do support full-text indexing and we will have to add the index for you. If you would like to create a full-text index, please send and email to support@enterhost.com with the following information and we will create the index for you.

SQL Server
Database Name

Table you want indexed
Unique Key
Columns to select
Schedule for index

full text, index, sql 2000

How many concurrent Terminal Service/Remote Desktop connections can I have?

By default, your server will be in Remote Desktop mode which only allows 3 concurrent connections. If you need additional connections, you will need to change the licensing mode to Terminal Services and purchase additional licenses. For more information you can contact our Sales Team at sales@enterhost.com and they can provide you with pricing information for the additional users.

How can I restart my dedicated server?

For your convenience we have placed a restart icon on the desktop of your server. You can restart your server by simply double-clicking on the icon.

If you are unable to restart the server using the icon, you can contact our support team to restart the server or use the Remote Reboot Utility, if it is provided with your server. For more information regarding the Remote Reboot Utility you can consult the FAQ below.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=19#100337

How do I create a custom 404 error page?

You will need to edit the properties of the website in IIS to setup the custom 404
Open Internet Information Services (IIS) on the desktop of your server
Right-click on the website you are working with
Click 'Properties'
Scroll to the error you would like to adjust, ex 404, Not Found and double-click on the error
Click the drop down menu at the top and click 'URL'
Type in the URL for the page you will be directing to, ex /404.asp.
Click 'ok'

Custom error, 404, not found

 

What DNS servers do I enter into SmarterMail?

We suggest leaving the Primary and Secondary DNS options blank. By default SmarterMail will use the DNS servers attached to the Network Interface Card (NIC) on the server itself. As long as the DNS servers are set on the network card, ie you can browse the Internet on your server, SmarterMail will function correctly.

 

Do you support Apache?

We only support the applications that are pre-installed on the server.  Your support covers IIS, SmarterMail, SmarterStats and the base operating system.

Please consult the Apache documentation for installation instructions on a Windows Server.

How many VPN connections does my server support?

The number of VPN connections depends on the Operating System of your server.

Windows 2003 Web Edition- limited to 1 concurrent VPN connection
Windows 2003 Standard Edition- supports up to 1000 concurrent VPN connections

The OS Version will be displayed on the initial login screen

 

 

 

How do I enable CGI and ISAPI extensions on my Windows 2003 Server?

Your copy of Server 2003 includes IIS6, which operates on a secure-by-default security method. IIS blocks CGI and ISAPI extensions by default in order to enhance security. You will need to set these extensions as allowed in IIS.

Open Internet Information Services (IIS)
Expand Web Service Extensions on the left.
Review the security settings and allow any required extensions.

A restart is not required, but it is suggested to ensure IIS picks up the new settings.

 

How do I enable the Common Gateway Interface (CGI)?

First, you will need to ensure IIS will allow CGI to run. Please refer to the following FAQ for more information: http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=18#100429

Next, you will need to create the directory and assign it the correct permissions.

Create the cgi-bin folder in the website directory.

Open Windows Explorer on the desktop
Browse to the user's Inetpub directory.
Create a new folder named 'cgi-bin' inside of the web folder

If you will be writing to this folder, you will need to enable write permissions as well
Right-click on the folder and click 'properties'
Click on the 'Security' tab at the top
Ensure the following users have 'Modify' permissions
IUSR_webuser
IWAM_webuser
ASPNET
Click OK

Set the appropriate permissions in IIS

Open Internet Information Services (IIS) on the desktop
Find the website you are working with and expand the folders
Right-click on the cgi-bin directory and click 'properties'
Change the Execute Permission to read, 'Scripts and Executables'
Click 'ok'

 

Can the Enterhost DNS servers be used as a secondary server?

Yes, we can add a primary zone to mirror your current zone, however, this zone will not receive updates automatically.

To have us setup a zone, provide us with a copy of your zone file and we will add it.

How do I enable SMTP Authentication using Microsoft Outlook 97?

By default, Outlook 97 does not include SMTP Authentication as an option. You will need to download the following patch to enable this option.

http://office.microsoft.com/downloads/9798/outlimep.aspx

What IP address does SmarterMail use for outgoing mail?

SmarterMail versions before 3.1.2298 will use the primary IP address of your server's network card.

SmarterMail versions 3.1.2298 and later allow you to configure the outbound IP address.

To adjust this setting, login to SmarterMail as the System Administrator
Click on 'Settings' and 'Protocol Settings'
Click the 'SMTP Out' tab at the top
Next to Outbound IP, adjust the setting as required.

 

For SmarterMail 5.x.

Check the box next to the domain name and click Edit.
Choose an IP address for the list of available addresses.

How do I create a MIME type for a website?

MIME Types are used to allow the webserver to process files with unknown file extensions.

Login to your server through Terminal Services or Remote Desktop Connection.
Open Internet Information Services (IIS) on the desktop
Expand the Server Name and then Web Sites to find the website you are working with
Right-click on the domain name and select Properties
Click the HTTP Headers tab at the top

Click New.
Enter the information for the MIME Type you are adding

Extension - the file type extension. (ex, .flv)
MIME type -  (ex, video/x-flv)

Click ok

How do I change the default FTP directory? (Helm)

By default, when you connect through FTP, you will be directed to the FTP root of your folder giving you access to your entire FTP folder structure including the wwwroot.  If you require a different default directory, you can use the steps below to change it.

Login to the Helm Control Panel
Click on ‘Domains’ and browse to your domain
Click “FTP Accounts’
Click your FTP username
Next to ‘FTP Folder’ either type in the correct directory, or click browse to locate it.

You can also manage the read/write permissions for the user.
Click ‘Save’

Now, when you connect through FTP, you will be directed to the location you specified.  If you wish to undo the setting, the default value is ‘\’

Why is my Remote Desktop connection to my dedicated server painfully slow ?

This issue has came up with several customers in the past who were able to connect fine using Windows XP but painfully slow once they upgraded to Vista, Remote Desktop 6.0. There are several compatibility issues with Vista's new autotuning feature. Until Microsoft is able to address the incompatibility, they recommend disabling autotuning by doing the following.

1. Open an elevated Command Prompt. (Do this by right-clicking the command prompt icon under Start>All Programs>Accessories and choosing "Run as Administrator.")

2. Type the following command into the command prompt, then press enter:
netsh interface tcp set global autotuninglevel=disabled

3.Close the command prompt by typing exit and pressing enter.





terminal services, RDP, RDP 6.0, Vista, Windows Vista

How do I setup my email in Account in Outlook 2007

1. Start Outlook 2007 by double-clicking its desktop icon or by selecting it from the Start Menu. What happens next depends on whether you have opened Outlook previously.
 

  •  
    • If you have not started Outlook 2007 before, an Outlook 2007 Startup wizard will open automatically. On the first screen of the wizard, click Next.  On the E-mail Upgrade Options screen, select the second option Do not Upgrade. Click Next. On the E-mail Accounts screen, click Yes when asked if you want to set up an e-mail account. Go to step #2, below.
    • If you have started Outlook 2007 before, click the Tools menu at the top of the Outlook Window, then click Account Settings. In this new window, select the New... on the E-mail Tab.  Microsoft Exchange, POP3, IMAP, or HTTP should already be selected. Click Next. Go to step #2, below.
    •  

2. On the Auto Account Setup screen, check the box beside Manually configure server settings or additional server types and click Next.

3.  Under Choose E-mail Service select Internet E-Mail and click Next.

4.  The Internet E-mail Settings screen appears.  Under User Information, enter your personal name as you would like it to appear on email coming from you. Enter your email address. Under Server Information select Account type,  POP3 Enter mail.yourdomainname.net for Incoming mail server, and mail.yourdomainname.net for Outgoing mail server. Under Logon Information, enter your email address for User Name and the password for that account.
Confirm that Remember password is checked.  Click the button More Settings.

5.  Select the Outgoing server tab and check the box My outgoing server (SMTP) requires authentication and click OK.

6.  Click Next, and then click Finish on the Congratulations! screen.

Editing your email settings

  1. Click the Tools menu at the top of the Outlook Window, then click Accounts Settings.  
  2. On the E-mail Accounts screen under E-mail tab select the account you wish to edit and click Change...
  3.  Make the desired corrections on the settings screen, click Next, then click Finish.

How do I configure SmarterMail to allow the Enterhost AutoBak utility to send email notifications?

All relaying is disabled by default to keep your server form being used to send viruses and unsolicited email. In order to allow SmarterMail to send e-mail notifications, you need to enable relaying only for your server. You can enter the IP addresses of your server into SmarterMail as an 'Authentication Bypass.' The bypass allows all e-mail from your server to be delivered, and still block outside senders from relaying e-mail through your server.

Open SmarterMail on your server.

Login as the global admin user, default emailadmin/enterhost
Click 'settings' or 'security' at the top Then click 'authentication bypass'
Click 'add'
Enter the range of IP addresses for your dedicated server.

Before the SmarterMail SMTP services will be activated, you will need to have at least one mail domain setup. If you do not have a maildomain setup, SmarterMail will not relay any mail. For help with that, you can use the support demo available through our Support Center.

Once you have the bypass and at least one domain created, SmarterMail will accept e-mail from AutoBak. For the SMTP Server setting in AutoBak, you can use any hostname that points to a valid IP attached to a mailserver on your dedicated server. If your DNS is already pointed to your server, you can enter mail.daisysflowershop.com for the mailserver id. For example, if you have a mailserver running on 10.10.1.52 then you can use any hostname that resolves to that IP.





e-mail, notification, AutoBak

How do I setup Enterhost AutoBak?

Please feel free to follow along these written steps with our Support Tutorial: "How to Setup Enterhost AutoBak"

Before using Enterhost AutoBak you will need to enter some basic information to get started. Before you begin, you will need to know the following information.

FTP Connection information (hostname, username, password) A valid username and password for your server

You will need to perform these steps before you are able to create a backup job
1. Create FTP Template
2. Setup system user
3. Create Email Template *optional

To get started, launch Enterhost AutoBak. Click on Start - All Programs - Enterhost - Enterhost Autobak. If you are launching AutoBak for the first time, you will be prompted with a welcome message. Click OK to begin.

Create FTP Template

The FTP Template section of Enterhost AutoBak allows you to store FTP connection information in a central location. Once you have created a template, you will be able to choose a connection template during the backup job creation.

Enter the required information and click 'Save Template'

Friendly Name - can be any name to describe the connection.
FTP Server - The FTP server hostname (ie. nas01.enterhost.com).
Login Name and Password - The credentials to the FTP server specified.

Once the template is saved, you will be notified to enter a system password. Click 'ok' to proceed.

Setup System User

The System User will be any user on the system with the required permission to backup selected files. You can create additional users for this purpose or you can use the remote desktop login information you use to access the server. For example, aa101admin.

Type both the username and password and click 'Save'

Create Email Template *optional

Email templates allow AutoBak to send email notifications with backup job status. The templates allow you a central place to store your mailserver information. Once configured, the notifications will allow you to keep a close eye on the status of your backup jobs.

Click on the 'Email Templates' menu item on the left
Insert the required information and click 'Save Template'

Friendly Name - Enter any name to describe the Email server information.
From - The email account you want to use as the 'From' name. We suggest using a valid account, but it is not required
To - The email address the notification will be sent to.
Subject - Describe the information contained in the backup.
SMTP Server - The SMTP server used by AutoBak to send email. The SMTP server must be configured to allow AutoBak to send email through it. You can refer to the following FAQ from the Enterhost Support Center for more information.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=10#100439

After you have completed the initial setup, you will be able to create backup jobs. The following FAQs will provide more information on the types of jobs available.

How do I backup files using a Standard Job?
How do I backup files using an Advanced Job?

How do I backup files using a Standard Job?

AutoBak has two types of jobs available. 'Standard Jobs' are pre-defined directories based on the services available on your dedicated server. For example, if this server is a web and e-mail server, the 'IIS Settings' and 'SmarterMail' options will display and 'Advanced Jobs' allow the customer to define specific directories they would like backed up.

Click on the 'Create Standard Job' button on the left menu
Enter the desired job name. The backup job and associated files will be based on this name.

Click the option boxes select the services to backup. If the data you want to backup is not listed, you will need to create an Advanced Job

Click 'Next' to proceed to the next page

Select the FTP Server and Email Template. The FTP Template is required. Once you select the FTP Template, enter the desired backup interval and click 'Save Job'

How do I backup files using an Advanced Job?

AutoBak has two types of jobs available. 'Advanced Jobs' allow you to select and de-select any file(s) and folder(s) you choose. For example, you can backup the entire contents of your e:\Inetpub folder, while excluding the e:\Inetpub\temp folder. Standard Jobs only allow you to backup folders based on the services AutoBak detects.

Click on the 'Create Advanced Job' button on the left menu

Enter the desired job name. The backup job and associated files will be based on this name.
Browse to and select the folder or folders you would like to backup and click 'Next'

Select the FTP Server and Email Template created in the previous steps. The FTP Template is required. Once you select the FTP Template, enter the desired backup interval and click 'Save Job'

What are the differences between a Standard and Advanced Jobs?

AutoBak has two types of jobs available. 'Standard Jobs' are pre-defined directories based on the services available on your dedicated server. For example, if this server is a web and e-mail server, the 'IIS Settings' and 'SmarterMail' options will display and 'Advanced Jobs' allow the customer to define specific directories they would like backed up.

'Advanced Jobs' allow you to select and de-select any file(s) and folder(s) you choose. For example, you can backup the entire contents of your e:\Inetpub folder, while excluding the e:\Inetpub\temp folder.

How do I manage backup jobs in Enterhost AutoBak?

Enterhost AutoBak allows you to easily manage your backup jobs using the AutoBak interface.

Open Enterhost AutoBak and click 'View Jobs' button on the left menu. From this menu you can modify or delete a job as well as run the job manually.

Select the backup job at the top and click 'Delete Job' to remove the backup job

The 'Scheduled Tasks' menu item will allow you view the pending scheduled tasks created by the backup jobs.

What are FTP Templates?

The FTP templates are a central location to define one or many FTP Server connections to be used by the various backup jobs. After a template is created, you will be able to specify the template when defining a backup job. Once you have created a template, you will be able to choose which template you require when a backup job is created.

Open Enterhost AutoBak

Click on the 'FTP Templates' button on the left.
Enter the required information and click 'Save Template'

Friendly Name - can be any name to describe the connection.
FTP Server - The FTP server hostname (ie. nas01.enterhost.com).
Login Name and Password - The credentials to the FTP server specified.

What are E-mail Templates?

Email templates allow AutoBak to send email notifications with backup job status. The templates allow you a central place to store your mailserver information.

Click on the 'Email Templates' menu item on the left
Insert the required information and click 'Save Template'
Friendly Name can be any name to describe the Email server information.
'From' will be the email account you want to use as the 'From' name. We suggest using a valid account, but it is not required
'To' - The email address the notification will be sent to.
'Subject' - Describe the information contained in the backup.
'SMTP Server' - The SMTP server used by AutoBak to send email. The SMTP server must be configured to allow AutoBak to send email through it. You can refer to the following FAQ from the Enterhost Support Center for more information.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=10#100439

How do I install Enterhost AutoBak on my server?

Enterhost AutoBak was released in the Summer of 2007. Clients who established service prior to the launch can have AutoBak installed on their server free of charge. Contact a support representative and they will install it on your server.

Clients with AutoBak installed can access the application from the Start - All Programs - Enterhost program group.

How do I restore a file using Enterhost AutoBak?

Enterhost AutoBak allows you to restore files and folders created in a backup job.

The restore process is permanent and will restore over any existing files. We recommend you first create copies of your local files prior to the restore as a precaution.

For example, if you want to restore the folder e:\Inetpup\website with one from your FTP Server, first launch the windows explorer. Copy the current folder and name the copy to designate it as a backup, such as e:\Inetpub\websitecopy. Now, you are safe to perform the restore without overwriting any existing files.

To restore a file or folder, open Enterhost AutoBak and click on the 'FTP File Browser' menu item
Click on the FTP Template used in the backup job you would like to restore and click 'Connect'
Once the connection is successful, you will see the list of files available to be restored.
Expand the desired back up file and browse to the file(s) or folder(s) you would like to restore.
Select the file(s) and/or folder(s) and click restore
Click 'Yes' to proceed with the restore.


What storage options are compatible with Enterhost AutoBak?

Enterhost AutoBak features the following options

-Easily manage multiple sets of FTP connection information
-Email notification
-Create backup jobs based on automatically detected services
-Create backup jobs with user-defined files and folders
-Browse FTP jobs and associated scheduled tasks created by AutoBak
-Manage FTP files
-Restore files from jobs created by AutoBak
-View the current list of scheduled jobs and their next run time
-ZIP compression for all files copied to FTP server
-Volume Shadow Copy integration to copy locked files
-Integrated update system for all AutoBak updates

 

How to troubleshoot Enterhost AutoBak

Enterhost AutoBak provides single click access to log files created by AutoBak and its processes.

Open Enterhost AutoBak and click on the 'System' button on the left
Click through the various Job Logs to identify errors with the backup process


How do I backup my entire server using Enterhost AutoBak?

Enterhost AutoBak is designed to back up the information specific to our hosting environment such as IIS, SmarterMail, SQL, etc. However, you do have the ability to customize these jobs and backup all information on the server. To complete a full server backup, you will need to create an 'Advanced Job' and check both drives to select all files on the server.

A full system back will require a large amount of disk space on the NAS server, so you will need to make sure you have adequate storage space to complete the backup


I receive a Windows Login popup when i try to access my site. What causes this?

The reason you receive this is because the IUSR_WEBUSER password in Computer Management does not match the password in IIS for the IUSR_WEBUSER. To correct this, follow the steps below.

Changing the IUSR_WEBUSER password in Computer Management
1. Login to the dedicated server.
2. Open up the Computer Management tool one of two ways:
a. Double click on the Computer Management icon
located on the servers desktop.
b. Click Start-Administrative Tools-Computer Management
3. Under the System Tools tree, expand the Local Users and Groups
tree
4. Click to open the Users folder and locate the IUSR_WEBUSER name
in the right pane.
5. Right-click the IUSR_WEBUSER name and then click Set Password.
6. The Set Password for IUSR_WEBUSER window will appear, click
Proceed
7. Type the New Password and Confirm Password for the user and
click OK.
8. Close the Computer Management Window

If you have multiple sites, skip to the section titled, “Changing the IUSR_WEBUSER password in IIS with multiple sites”

Changing the IUSR_WEBUSER password in IIS with only one site
1. Open up the internet Information Services (IIS) Manager tool one of two ways.
a. Double click the IIS icon located on the servers desktop.
b. Click Start-Administrative Tools-IIS
2. Expand the local computer and then expand the Web Sites folder
3. Right-click on the domain that you are receiving the Windows
Login screen and then click Propterties.
4. Click on the Directory Security Tab located on the top of the
Domain Properties window
5. Inside the Authentication and access control box, click Edit
6. The Authentication Methods window will appear, inside the
Enable anonymous access box change the password for the
IUSR_WEBUSER, and then click OK
7. Click Apply, and then OK
8. Close out of IIS and then test browsing to the site

Changing the IUSR_WEBUSER password in IIS with multiple sites
1. Open up the internet Information Services (IIS) Manager tool
one of two ways.
a. Double click the IIS icon located on the servers desktop.
b. Click Start-Administrative Tools-IIS
2. Expand the local computer and then right-click on the Web Sites
folder and click on Properties
3. Click on the Directory Security Tab located on the top of the
Web Sites Properties window.
4. Inside the Authentication and access control box, click Edit
5. The Authentication Methods window will appear, inside the
Enable anonymous access box change the password for the
IUSR_WEBUSER, and then click OK
6. Click Apply, and then OK
7. Close out of IIS and then test browsing to the site

Can you open port xx on the firewall for my server?


Below is a link to our Knowledge Base tutorial titled, What are the various   firewall templates on my dedicated server? If you can, try to configure what   you are doing to use a different port either located on your current template or   a port located on another firewall template. If you can use a port off of   another template, we will move you over at not additional cost. However, if you   still need the port to be opened, this will require you to submit a custom   Firewall template. There is a $25 one-time setup fee and a $25/month charge.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=14#100339" mce_href="http://www.enterhost.com/support/KBSearchAnswer.aspx?faqid=100339&service=2http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=14#100339">http://www.enterhost.com/support/KBSearchAnswer.aspx?faqid=100339&service=2>

To establish a custom template, email mailto:support@enterhost.com" mce_href="Support">mailto:support@enterhost.com">Support with all of the ports you   need opened.





 

How can I setup a catch-all alias in SmarterMail?

A catch-all alias will ensure that all email sent to your domain will be received, even if the email is sent to a non-existent user.

1. Login to SmarterMail as the domain administrator (admin@yourwebsite.com)
2. Click the Settings icon at the top
3. Expand Domain Settings on the left and choose Aliases
4. Click New to create a new Alias
5. Enter a name for the alias such as 'nobody'
6. Click on the Email Address(es) tab and specify addresses that will receive this mail
7. Click Save
8. Select the new Alias and click Set Catch-All at the top
9. Click Save

What users need to have access to the directories on my website?

The following users must have read access to any folder you want available from the web.

IUSR_webuser
IWAM_webuser
ASPNET
Network Service

You can adjust the permissions through the windows explorer.

Open Windows Explorer on the desktop.
Expand to your directory and right-click on it.
Click properties and then the security tab at the top.
You can add/remove/modify any needed permissions here





iusr, security, users, iwam

How do I create a system DSN for an Access database on my server?

Click start - administrative tools - ODBC

Click the system tab at the top and click add

Choose the type of driver that you will be using and click finish

Type in the DSN name you have or will reference in your code and click select. 

Browse to the correct database and click ok

Click ok and ok to complete the wizard





access, data source

I get the error message 'virtual directory listing is denied'

This error message means that there is not a default document available for the site.  By default the following default documents are setup.  If you do not have a file in your web directory named any of these, then IIS is unable to display a page when it initially loads.

Default.htm
Default.html
Default.asp
Default.aspx
Default.cfm
Index.htm
Index.html
Index.asp
Index.aspx
Index.cfm

To correct this you can rename your index file to match one of the above or your can add a default document to match a valid default document

To add a default document, open IIS on the desktop
Expand to the website you are having problems with
Right-click on the website and click properties
Click the default documents tab at the top
Click add and add the name of the file that you are using for an index including the extension. 
Ex. home.asp
Click ok and ok to close the menu.





virtual directory

What default documents are installed on my server?

By default the following default documents are setup.  If you do not have a file in your web directory named any of these, then IIS is unable to display a page when it initially loads.

Default.htm
Default.html
Default.asp
Default.aspx
Default.cfm
Index.htm
Index.html
Index.asp
Index.aspx
Index.cfm

To add a default document,
Open IIS on the desktop
Expand to the website you are having problems with
Right-click on the website and click properties
Click the default documents tab at the top
Click add and add the name of the file that you are using for an index including the extension. 
Ex home.asp

Click ok and ok to close the menu.





web site, index

I am unable to start the SmarterMail website.

By default, we have disabled the built-in web service for SmarterMail and Smarterstats, so both applications can run using Internet Information Services (IIS).  This allows for greater control and flexibility for the webmail and statistics interfaces. If you are receiving this error, the default web server is running in the background, and you will need to stop and disable this service.

Click on Start - Administrative Tools - Services
Find the SmarterMail and SmarterStats Web Service
Right-click on the service and click on Properties.
Change the Startup Type to Disabled and click Stop.

Close the services windows

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-Click on SmarterMail/SmarterStats and click Start




process, smartermail, smarterstats

The Login Button on SmarterMail/SmarterStats does not work correctly.

This behavior is due to a security setting in your Internet Browser.

Open your Internet Options in Internet Explorer and change the security setting to Medium

Open Internet Explorer
Click 'Tools' and 'Internet Options'
Click the security tab at the top.

In the section 'Security level for this zone' click default level and change the zone to to Medium.





login, smartermail, smarterstats

I have two servers or more with you, how can I transfer files between them?

You will need to enable FTP on one of the servers and transfer files between the two. Enable FTP on the first server, then use the URL format below to connect to it from the other server. You can refer to the support demo section of the Enterhost Support Center for help creating an FTP site.

http://www.enterhost.com/support/dedicated/demos/Administration/ded-ftpsite-lg.htm





ftp, server, share, transfer, copy

How do I block certain IP Addresses from accessing my server?

You can deny access using the Built-In IPSec security policy. If applied incorrectly, IP Security Policies can lock you out of the server, so please proceed with caution.

Click on Start - Administrative Tools - Local Security Policy.

1. Create a Filter list and assign an action

Right-click on IP Security Policies on Local Computer
Click Manage IP filter lists and filter actions
On the Manage IP Filter Lists tab, click Add
Check 'Use Add Wizard'
Type 'Banned Ips' in the Name field and click add
Click 'Next'
Check 'Mirrored'
Click 'Next'
Select 'My IP Address' for the Source Address
Click 'Next'
Select "A specific IP Address' and type in the ip you would like to block
*note you can also select 'A specific IP Subnet' if you know the subnet for the range
Click 'Next'
Select 'Any' for the protocol type
Click 'Next'
Uncheck 'Edit Properties'
Click 'Finish'
Click 'Ok'
Repeat the previous step for any additional IPs
Click the 'Manage Filter Actions' tab at the top
Check use Add Wizzard
Click 'Add'
Click 'Next'
Type 'Banned IPs - Deny'
Click 'Next'
Select Block
Click 'Next'
Uncheck 'Edit Properties'
Click 'Finish'

2. Apply the rule to the Security Policy

Right-click 'IP Security Policies on Local Computer'
Click 'Create IP Security Policy'
Click 'Next'
Type 'Banned IPs'
Click 'Next'
Uncheck 'Activate the default response rule'
Check 'Edit Properties"
Click 'Finish'
On the Rules Tab, check 'Use Add Wizard'
Click 'Add'
Click 'Next'
Select 'This rule does not specify a tunnel'
Click 'Next'
Select 'Local area network (LAN)'
Click 'Next'
Dot 'Banned Ips'
Click 'Next'
Dot 'Banned Ips - Deny'
Click 'Next'
Click 'Finish'
Click 'Ok'
Click 'Ok'
Right-click the New Policy 'Banned IPs'
Click 'Assign'





block, IP address, server, security, firewall, IPSec, ipsec, ip sec

How do I reset the password for the Helm Control Panel?

Login to your server via Remote Desktop or Terminal Services.

Open the 'Helm Configuration Tool' icon on the desktop of the server.

Click on the 'Admin Password Reset' tab at the top of the screen.

Type in the new password and confirm it and click 'ok'

Once the password is reset, you can login to helm using the username of 'admin' and the new password.





control panel, administrator, admin

How do I reset the password for SmartStats version 2.x, 3.x and 4.x?

If you have changed the password and can not locate it, you can use the following information to reset it. You will need to edit a file so you will need access to the server itself through Remote Desktop/Terminal Services

Location : E:\Program Files\SmarterTools\SmarterStats\MRS\Config\AppConfig.xml

Find and edit file

Open Windows Explorer on the desktop

Browse to E:\Program Files\SmarterTools\SmarterStats\
Double-click the MRS sub-directory
Double-click the Config sub-directory
Right-click the file AppConfig.xml
Select open with and select notepad
Find the following lines near the top of the document

<SmarterStatsAdmin>statsadmin</SmarterStatsAdmin>
<SmarterStatsPassword />
<SmarterStatsPasswordEnc></SmarterStatsPasswordEnc>

Remove the lines and save the file.

Restart the SmarterStats service

Click start - administrative tools - services Right-click the SmarterStats service and click restart.

You should now be able to log in by using the following:

Site ID: admin
Username: admin
Password: admin

Once you login, you can change the username and password to the correct one.





smarterstats, system administrator, password, reset, login

How do I reset the password for Smartermail?

If you need to change the System Administrator password and you do not know the current password, you can reset it by editing the MailConfig file on the server itself.

Find and Edit the file

Browse and open the following file.

Location : E:\Program Files\SmarterTools\SmarterMail\Service\mailConfig.xml

Open Windows Explorer on the desktop

Browse to e:\Program Files\SmarterTools\SmarterMail\Service
Right-click on mailConfig.xml
Select 'open with' and select 'notepad'

Find the following lines near the top of the document

<sysAdminUserName>emailadmin</sysAdminUserName>
<sysAdminPassword></sysAdminPassword>

Remove the two lines and save the file

Restart the SmarterMail service

Click start - administrative tools - services Right-click the Smartermail service and click restart.

Once the service has restarted, you should now be able to log in by using the following:

Username: admin
Password: admin

Once you login, you can change the username and password to the correct one.





smartermail, system administrator, password, username, login, reset

How do I create custom nameservers with Network Solutions?

First, make sure you have setup dns on your server

For this example we will be creating nameservers for daisysflowershop.com

Login to your Network Solutions control panel

Click 'account manager home'
Find the domain you want to add the nameservers to at the bottom
Check the domain and click 'Edit Dns'
Under 'Move DNS to A New Server'
Click 'continue'
Click 'continue'
Type in the name of the nameservers for your domain
ex.  ns1.daisysfloweshop.com and ns2.daisysflowershop.com
Click 'continue'
Type in the IP address you have setup for ns1 and ns2
Click 'Continue'
Click 'Save DNS'

Directions are accurate as of 3/23/2006





custom name server, network solutions

How do I change the log file location for a domain in SmarterStats?

Log in as the System Administrator admin to SmarterStats

Click on 'Actions' to the right of the domain and click on 'Edit Site'.
Click 'Next' and it will bring you to the log file location where you can change the path.
Update the path and click next', next', and finish' to update the location.





log file

My ISP is blocking port 25. How can I configure SmarterMail to use an alternate SMTP port of 587?

Port 587 is the assigned alternate port for incoming SMTP delivery. You can configure your mailserver to use this port to bypass the often blocked default port of 25.

Configure SmarterMail

Login to Smartermail as the System Administrator
Click 'Manage' at the top and 'Manage Domains'
Click the actions button on the right-hand side of the appropriate domain and select 'Edit Domain' or 'Domain Setup'.

For SmarterMail 2.x. On the first screen, look for the setting SMTP port (Alternate). Enter the number '587' and click 'next', 'next', 'next', and 'save'

For SmarterMail 3.x. Click the 'Technical' tab look for the setting SMTP port (Alt). This field is set to 0 by default. Enter the number '587' and click 'save'

For SmarterMail 5.x-7.x. Click Manage (wrench icon) from the menu. Click All Domains under the Domains heading. Check the box next to the domain you want to edit and click Edit. Click the 'Technical' tab and look for the setting SMTP port (Alt). Enter the number '587' and click 'Save.'

Configure e-mail client

You will now need to configure the POP3 clients to use the alternate port and to set them to use SMTP authentication. 

For Microsoft Outlook,

Click Tools and Email Accounts
Select 'View or change existing e-mail accounts' and click 'Next'.
Select the appropriate account and click 'Change'.
Click 'More Settings' at the bottom.
Click the Outgoing Server tab at the top
Select the box for My Outgoing Server Requires Authentication.
Click the Advanced tab.
Under Outgoing Server (SMTP), change the port number from 25 to 587.
Click 'ok', 'Next' and 'Finish'

Restart SmarterMail

After you have configured the settings above, you will need to restart the Smartermail Service in Services.

Open the Services Snap-In

Click Start - Administrative Tools and Services.
Locate the Service called SmarterMail Service'
Right-click the service and select Restart.
Close the Services Snap-In





port 25, send e-mail, smartermail, alternate port, smtp

What is a recursive DNS server?

Recursive DNS allows a DNS server to resolve names outside of its server. When recursive lookups are disabled, the DNS server will not be able resolve any domains not specifically setup on your server. Recursive DNS can be exploited by outside users by using your servers to resolve outside names.

If you are running a DNS server on your dedicated server, Recursive DNS is enabled by default. Your dedicated server is using our internal DNS servers to resolve names outside of the server so there is no issue with disabling this on your dedicated servers.

To Enable/Disable DNS Recursive Lookups

Open DNS Administrator.

Click Start - Administrative tools - DNS
In the console tree, right-click the DNS server and click 'properties'
Click the 'Advanced' tab at the top In Server options, select the Disable recursion check box

Click 'ok'

How do I enable clear text passwords for FrontPage access?

Some firewall configurations prohibit FrontPage from sending encrypted passwords. To allow FrontPage to connect, you have to enable Clear Text Password support.

Open Internet Information Services (IIS) on the desktop

Expand the server and websites
Right-click on the website you are working with and click properties'
Click Directory Security at the top Click 'Edit' at the top Check 'Basic Authentication (password is sent in clear text)'
Click 'Ok'
Click 'Ok'

Stop and restart the website

I am receiving the error

This error is being generated because the web site in IIS does not have the appropriate permissions to run scripts such as ASP, CGI, or .Net.

Open Internet Information Services Manager (IIS) on your desktop

Expand the server and websites
Right-click on the website you are working with and click properties
Click the 'Home Directory' tab at the top.
Under execute permissions, change the permissions to the required setting.

none - no script access, meant for HTML and static websites
scripts only - allow script access such as ASP and ASP.Net
scripts and executables - allow access to run applications. Meant for CGI and ISAPI applications





asp.net, cgi, execute

When I open Smartermail on the server, why do I get the following error:

Server Error in '/' Application.
Bad Data.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Security.Cryptography.CryptographicException: Bad Data.

This error is due to an invalid .NET Framework assigned to the SmarterMail website. SmarterMail and SmarterStats require .NET 1.1 and is not compatible with version 2.0.

Open Internet Information Services (IIS) on the desktop

Expand the server and websites

Right-click on the SmarterMail website and click properties'

Click the 'ASP.Net' tab at the top

Click the drop down menu and select 1.1

Click 'ok'

When using .Net 2.0, it is suggested to run the sites in a separate application pool. You can refer to our support center for more information.





asp.net,bad data, server error

How do I create a Reverse DNS entry?

Reverse DNS entries can only be modified by the owner/authority for an IP address. If your mailserver is not located on our network, then you will need to contact the network owner to make those changes.

Reverse DNS is already enabled for all of the IP addresses on our network. For your convenience, we have established a generic PTR record to resolve back to our network. You can view the record for your IP address from any public lookup site or by doing a google search.

Your default reverse entry will look something like this. This is a valid entry because it references an A record containing the IP address

138.204-11-213.reverse.enterhost.com.

Some spam filters and mail servers can require the reverse DNS entry to point back to a valid hostname of the mailserver. If the domain returned in the reverse record does not match, it can flag the message as unsolicited e-mail. To correct this, we can modify your Reverse DNS entry to match the hostname of your mailserver. Provide us with the hostname (mail.domain.com) and we will add the record. You can find the hostname by viewing the properties of your mailserver.

If we do modify your reverse entry and you still experience issues, you will need to contact the administrator for the mailserver rejecting your messages for more information.

How do I point my domain to an external E-Mail server?

Mail servers are located by doing a lookup in DNS for an MX record. This record points to a specific IP address which is set to receive e-mail for this domain. To change the location of an e-mail server for a domain, you simply need to modify either the MX record or the mail A record for a domain.

For example, the domain daisysflowershop.com has an A record of mail.daisysflowershop.com which points to the IP address of the mail server. To enable this A record to be a e-mail server, there is an MX record of mail.daisysflowershop.com. When a client wants to send email to daisysflowershop.com, it performs a lookup for an MX record for that domain. When the look up is performed, the DNS server will return the MX record of mail.daisysflowershop.com. It will then perform another lookup for mail.daisysflowershop.com and return the IP address of the e-mail server. It will then send the e-mail to that IP.

If we are hosting the DNS for your domain, submit a request to support@enterhost.com for us to change the MX record. You will need to supply us with your server name, the domain name, and the IP address you need it changed to.

If you are managing DNS for your server, you can make the change without contacting us.

Open DNS Administrator in Start - Administrative tools
Browse to the domain

Look for the MX record for this domain and ensure it is in the format of mail.domain.com.

If the remote mailserver requires a custom MX record you can enter it by double-clicking on the MX record.

Next, double-click on the existing mail 'A' record.
Enter the IP address of the remote mailserver.
Click 'Ok'

What SPAM options are available on my dedicated server?

Your dedicated server is equipped with the SmarterMail mail server. This mail server has full support for spam filtering and it is enabled by default. You can adjust these options on the server level, domain level, or individual user level.

SmarterMail uses the following techniques to detect spam
Anti-Spam module included with product
Per-user spam weighting and actions
Reverse DNS checks
Bayesian filtering
RBL listing detection (ex. SpamCop)
SPF record checking
Advanced domain and user content filtering Automatic internal spammer detection

You can adjust the options for SmarterMail's spam filtering by logging into SmarterMail as the admin user.

For SmarterMail 2.x

Click Settings and Spam Checks/Spam Options

For SmarterMail 3.x/4.x/5.x

Click on Security at the top and Anti-Spam Administration





mail filter

How do I whitelist/blacklist senders in SmarterMail?

SmarterMail allows you to block or allow any sender based on email address, domain name, or IP address.

To white-list or black-list a particular sender, login to SmarterMail as the System Administrator

Click 'Settings' or 'Security' if available at the top and select Whitelist/Blacklist for IP, or 'Blocked Senders' for email address and domain blocking. Click New and enter the IP address or range you wish to block. Click Save once when you are through editing.

Enter the information you want to block





spam, whitelist, blacklist, deny, smtp, black, white

How do I configure SmarterMail to work with my forms?

All relaying is disabled by default to keep your server form being used to send viruses and unsolicited email. In order to allow SmarterMail to send e-mail from your forms, you need to enable relaying only for your server. You can enter the IP addresses of your server into SmarterMail as a trusted sender. The bypass allows all e-mail from your server to be delivered, and still block outside senders from relaying e-mail through your server.

Open SmarterMail on your server.

Login as the global admin user, default emailadmin/enterhost
Click 'settings' or 'security' at the top then click 'SMTP authentication bypass'
Click 'add' or 'new'
Enter the range of IP addresses for your dedicated server.

Before the SmarterMail SMTP services will be activated, you will need to have at least one mail domain setup. If you do not have a maildomain setup, SmarterMail will not relay any mail. For help with that, you can use the support demo available through our Support Center.

Once you have the bypass and at least one domain set, you can use any hostname that points to a valid IP attached to a mailserver on your dedicated server. If your dns is already pointed to your server, you can enter mail.daisysflowershop.com for the mailserver id. For example, if you have a mailserver running on 10.10.1.52 then you can use any hostname that resolves to that IP.





e-mail, form, authentication, cfmail

How do I setup an SPF record?

Sender Policy Framework (SPF) is a spam detection technique which matches the sending address with the domain it is sent from. If the two do not match, SPF can be used to block the sender. This prevents users from spoofing domains and sending mass email on others behalf.

 

For example, SPF would prevent a user in China sending email about new software from an address of info@microsoft.com. E-mail servers using SPF will look up the actual address for Microsoft.com in DNS and attempt to match it to the users address in China . If they are different, it will reject the email.

 

SPF records are added as a TXT entry into your DNS server for your domain. If we are hosting the DNS for your domain, we have already set a SPF record in place. If you are managing DNS for your domain you will need to add the record manually. Below is the default format which will allow all email from your server to be matched correctly. The IP range was specified in your Dedicated Server Setup Email sent to you at the time of delivery. By default it will be 2 less than your first IP address followed by /29. For example, if your IP address is 10.15.10.10, your subnet will be 10.15.10.8/29. If you are unsure about your subnet, you can contact support@enterhost.com and they can provide it to you.

 

v=spf1 ip4:[your ip address range]/29 ?all

 

If we are hosting the DNS for your domain, we have already set a SPF record in place for your domain.

 

If an outside company is hosting your DNS and it is not pointed to nameserver setup on your dedicated server, you will need to contact the company in charge of your DNS to add the entry.

 

If you are running the DNS for your domain and your are using the nameservers setup on your dedicated server you can use the following guide.

 

To Add the SPF record, open the DNS administrator for your nameservers.

Right-click the domain you want to add the record to Click 'Other new records'
Select 'Text(TX)' and click 'Create Record'
Leave the Record name field blank and paste the SPF record you formatted into the txt field.
Click 'ok'

Repeat for any domains you have setup on your nameserver you want to use SPF.

 

More information on Sender Policy Framework can be found in the URL below.

http://www.openspf.org/





Sender Policy Framework

Does Enterhost provide backups for my account?

As a dedicated customer you have two options for backup.

1. Mirrored Hard Disk - You can have an additional drive installed in your server to serve as an active backup in case of a hard drive failure. This second drive will keep a realtime mirror of your first drive. If the first drive were to go fail, we will replace the failed disk and restart the server to the second disk without any data loss. Without a second disk, a hard drive failure would result in a loss of data and require you to setup the server from scratch.

2. Network Attached Storage (NAS) - This is filespace you can access from your server to store data. You can store any files you need including automated backups of your server.

For more information on pricing for either solution, you can contact our sales department at sales@enterhost.com

How do I create a new email account in SmarterMail?

Login to SmarterMail as the System Administrator

Next to the domain name, click 'actions' and 'email users'

This will launch a separate window and log you in as the Domain Administrator for the domain.

Click 'add user' at the top of the menu.

There are several options you can set in this menu. The only required options are the 'username' and 'password' fields.

Enter the required information and click 'Save' at the top of the menu.

You can then login to the account using the full email address of the user and the password assigned to it.





new e-mail account, new user

How do I create an email alias in SmarterMail?

E-mail aliases allow you to easily setup mailing lists to send incoming email to multiple recipients. For example, if we wanted both john and jane to receive email coming to info@daisysflowershop.com we would setup an alias called 'info' to point to john@daisysflowershop.com and jane@daisysflowershop.com

Login to SmarterMail as the System Administrator

Next to the domain name, click 'actions' and 'email aliases' or 'email users' if the 'email aliases' option is not available.

This will launch a separate window and log you in as the Domain Administrator for the domain.

Click 'add alias' at the top of the menu.

Enter the name for the alias and the full email of the recipients of this alias in the larger field.

The example explained above would look like this

Alias Name: 'info'

Email: john@daisysflowershop.com

jane@daisysflowershop.com

Click 'Save' at the top of the menu.

How to setup an e-mail forwarder in SmarterMail?

Login to SmarterMail as the System Administrator

Next to the domain name, click 'actions' and 'email users'

This will launch a separate window and log you in as the Domain Administrator for the domain.

Click the user you would like to setup forwarding for

For SmarterMail 2.x, the forwarding option is listed in the 'User Information' section. Enter the address you would like to forward email to in this field and click 'Save'

For SmarterMail 3.x/4.x, click the 'forwarding' tab at the top.

Enter the address you would like to forward email to and click 'Save'

For SmarterMail 5.x

Login to SmarterMail as the System Administrator

Check the box next to the domain name and click Settings/Users

Double click the user you would like to setup forwarding for

Click the 'Forwarding' tab at the top

Enter the address you would like to forward email to and

click 'Save'





e-mail, forward

How do I run multiple websites on one IP address?

To manage multiple sites on one IP address, you will have to use host headers to allow different IIS sites to listen for different requests.

Open Internet Information Services (IIS) on the desktop

Browse to the website you have setup and right-click and select Properties

Click advanced at the top

Add a host header appropriate to your situation.  Here the recommended setup for the domain daisysflowershop.com.  As you see below, you will need two host headers, one for the www and one for the root domain.

IP address: 10.15.1.10
Port: 80
Host Header Value: daisysflowershop.com

IP address: 10.15.1.10
Port: 80
Host Header Value: www.daisysflowershop.com

For further information, the following website will explain the Host Headers in detail

http://support.microsoft.com/?id=324287

How do I restore an SQL 2000 database?

Before restoring a database, we strongly suggest making a backup of the current database. You can refer to our support center for more details.

Login to the SQL server via Remote Desktop or Terminal services

Restore Database

Open Enterprise Manager
Expand Microsoft SQL Servers <
Expand SQL Server Group
Expand (local) and databases
Right-click on the database you would like to restore Click 'All Tasks' and 'Restore Database'

Select the option 'From Device'
Click 'Select Devices'
Click 'add' and browse the backup file
Click 'ok'
Click the 'options' tab at the top
Check the option 'Force restore over the existing database'

Rename the location and name of the files to the following format. Replace databasename with the name of the database on the new SQL server.

E:\Program Files\Microsoft SQL Server\MSSQL\data\databasename_Data.MDF
E:\Program Files\Microsoft SQL Server\MSSQL\data\databasename_Log.LDF
Click 'ok'

Restore permissions

In Enterprise Manager, expand 'security' and click 'logins'
Find the user associated with the database you performed the restore on.
Right-click the user and click 'properties'
Click the 'Database Access' tab at the top
Check the database to grant permissions
Check 'db_owner'
Click 'ok'





sql 2000, restore, backup, .bak

How do I create an SQL 2005 database?

The following guide requires Microsoft SQL Server 2005 to be installed on your dedicated server.

If you do not have SQL Server installed on your dedicated server, you can request SQL Server or additional databases to be added to your package. You can contact our sales team at sales@enterhost.com for more information on adding these services.

Open 'SQL Server Management Studio' on the desktop of your SQL server.

Click 'Connect' to connect with the default information

Create Database

Click the Maximize windows icon at the top of the window (next to the X)

Right-click on 'Databases' and click 'New Database'

Type the database name at the top

Under the column 'Autogrowth' and next to 'By 1MB, unrestricted growth' click the three periods (...) to bring up the Autogrowth settings

Under 'File Growth' select 'In Megabytes' and leave the number '1' in the box.

Under 'Maximum file size' select the option 'Restrict file growth (MB)'

In this option, select a maximum size for the database. This will prevent the database from using all the available space on the server. This is not critical for the data files, but it is for the log files. The log files will continue to grow and take up unnecessary space, and eventually cause disk space issues on the server. We would suggest using a number quite a bit larger then your database to allow for growth. If you are transferring from our shared environment a number from 100-200mb should be sufficient. If you are unsure of your database size you can enter 1000mb for a safe number.

Under the column 'Autogrowth' and next to 'By 10 percent, unrestricted growth' click the three periods (...) to bring up the Autogrowth settings

Under 'File Growth' select 'In Megabytes' and leave the number '1' in the box.

Under 'Maximum file size' select the option 'Restrict file growth (MB)'

Click 'ok'

Create User

Expand the server and then 'Security'
Right-click on 'Logins' and click 'New Logins'
Type the username at the to next to 'Login name'
In SQL Server Management Studio, expand 'Security' and click 'Logins'
Right-click 'logins' and click 'New Login'
Type the name of the database user at the top.
Under 'Authentication' select 'SQL Server Authentication'
Type in a password for the database user and confirm
Check 'Enforce password policy'
Uncheck 'Enforce password expiration'

Under the 'Defaults' section, change the Database to the database this user will be assigned to

Click 'User Mapping' on the left navigation pane Check the new database Check 'db_owner' and any other required permissions

Click 'ok'

For any additional databases you create, you can use this user or create new users. If you wish to use this user, you can right-click the user and click 'properties'. Under the 'user mapping' section, add the permissions for any additional databases.





sql 2005, server, new database

How do I create a new SQL 2000 Database?

The following guide requires Microsoft SQL Server 2000 to be installed on your dedicated server.

If you do not have SQL Server installed on your dedicated server, you can request SQL Server or additional databases to be added to your package. You can contact our Sales Team at sales@enterhost.com for more information on adding these services.

Create Database

Open 'Enterprise Manager' on the desktop of your SQL server Expand 'Microsoft SQL Servers' and 'SQL Server Group'

Expand 'local'
Right-click on 'Databases' and click 'New Database'
Type the database name at the top
Click the 'data files' tab at the top
Check 'Automatically grow file'
Under 'File Growth' select 'In Megabytes' and leave the number '1' in the box.
Under 'Maximum file growth' select the option 'Restrict file growth (MB)'

In this option, select a maximum size for the database. This will prevent the database from using all the available space on the server. This is not critical for the data files, but it is for the log files. The log files will continue to grow and take up unnecessary space, and eventually cause disk space issues on the server. We would suggest using a number quite a bit larger then your database to allow for growth. If you are transferring from our shared environment a number from 100-200mb should be sufficient. If you are unsure of your database size you can enter 1000mb for a safe number.

Click the 'Transaction Log' tab at the top Check 'Automatically grow file'
Under 'File Growth' select 'In Megabytes' and leave the number '1' in the box.
Under 'Maximum file growth' select the option 'Restrict file growth (MB)' enter 100mb. This will limit your log file size and keep it from filling the hard drive.
Click 'ok'

Create User

In Enterprise Manager, expand 'Security' and click 'Logins'
Right-click 'logins' and click 'New Login'
Type the name of the database user at the top.
Under 'Authentication' select 'SQL Server Authentication'
Type in a password for the database user Under the 'Defaults' section, change the Database to the database this user will be assigned to.

Click the 'Database Access' tab at the top Find the database or databases this user will have access to Place a check mark next to the database under 'Permit'

In the 'Database roles', check 'db_owner' and click 'ok'
Confirm the password and click 'ok'

For any additional databases you create, you can use this user or create new users. If you wish to use this user, you can right-click the user and click 'properties'. Under the 'database access' tab, add the permissions for any additional databases.





sql 2000, new database

How do I enable parent paths?

You may be receiving the error message below.

Active Server Pages error 'ASP 0131'

Disallowed Parent Path

To enable parent paths

Open Internet Information Services Manager (IIS) on your desktop Expand the server and websites Right-click on the website you are working with and click properties

Click the 'Home Directory' tab at the top Click 'Configuration'

Click the 'Options' tab at the top

Place check next to 'Enable parent paths'

Click 'ok'

Click 'ok'





root, ../

How do I configure my mailserver to send e-mail through a SMTP gateway?

IpSwitch IMAIL

>Open 'IMAIL Administrator' Expand 'localhost'
Expand 'Services
Click 'SMTP'
Under 'Gateway Options'
Check 'Send all remote mail through gateway'
Enter '0' for the number of tries
Enter the name of the gateway in the field to the right restart the SMTP service

MailEnable
Open the MailEnable Administrator
Expand 'Mailenable Management'
Expand 'Servers'
Expand 'Localhost'
Expand 'Connectors'
Right-click 'SMTP'
Click the 'Smart Host' tab at the top
Check 'Smart Host Enabled'
For the IP/Domain field, type the name of the gateway Click 'ok'
Restart SMTP service

SmarterMail 2.x
Login to SmarterMail as the System Administrator
Click 'Settings' and 'General Settings'
Next to Gateway Server, enter the gateway and check 'enabled'
Click 'Save'
Restart 'SmarterMail Service'

SmarterMail 3.x
Login to SmarterMail as the System Administrator Click 'Settings' and 'Protocol Settings'
Click the 'SMTP out' tab at the top
Enter the gateway and check 'enabled'
Click 'Save'
Restart 'SmarterMail Service'

SmarterMail 4.x/5.x
Login to SmarterMail as the System Administrator Click 'Settings' and 'Gateway Servers'
Click 'Add Gateway'
Type the IP or hostname of the gateway server in the 'Server Address' field.
Check 'Enabled' and click 'Save'
Restart 'SmarterMail Service'

IIS Virtual SMTP Server
Open Internet Information Services Manager (IIS) on your desktop Expand the server and websites Right-click on the Default SMTP Virtual Server, Click the 'Delivery' tab at the top Next to 'Smart Host', enter the gateway Click 'ok'
Click 'ok'

How do I enable HTML pages to process as ASP pages?

In some cases you might need to run scripts on a simple HTML page.

Open Internet Information Services (IIS) on the desktop and expand Server and Web Sites

Right-click on the website you are working with and click properties Click the 'Home Directory' tab at the top and click 'configuration'
Click 'Add'
For the executable, enter 'C:\WINDOWS\system32\inetsrv\asp.dll'
Enter .htm for the extension
Click 'ok'
Click 'Add'
For the executable, enter 'C:\WINDOWS\system32\inetsrv\asp.dll'
Enter .html for the extension
Click 'ok'
Click 'ok'
Click 'ok'





asp, redirect

I received a notification on my server saying Updates Are Ready To Be Installed.

The update notification is displayed by the automatic update service running on your server. The update service periodically searches for new critical updates released by Microsoft for your operating system. The updates are safe to install and we suggest installing them at your earliest convenience.

We do mange the critical updates for your server so you can either install them on your own, or wait until we install them for you.





critical updates, patches, update

What services are monitored on my dedicated server?

There are three levels of monitoring for our dedicated customers.  If you do not know what level is included with your server, you can contact our support team and they can provide you with more detail.  We do not provide a management interface to control the monitoring, so if you need to make any adjustments to them, you will need to contact our support team.

Level 1 - Ping Monitoring (included in every package)

            This level uses the ICMP ping request to determine if your server is online by testing network connectivity.  Event such as a system shutdown, network card failure, and system lockups can trigger a failure.  The monitor is active 24/7/7 and performs a test every 5 minutes.  If a monitor fails, only our support team will be notified to correct the issue.

Level 2 - Ping & Service monitoring also known as Premium Monitoring

            Level 2 includes the ping monitor as well as an intelligent monitor to poll the individual services on your server.  The HTTP, SMTP, POP3, FTP, ColdFusion, and SQL services will be monitored by default.  The monitor will send a simple HTTP request to your server and if your server fails to respond, it will only send a notification to the e-mail address used when the account was setup.  At that time, you have the option of restarting the server or investigating the particular issue.  When the service returns online, you will receive a "status up" message.  The service monitors are active 24/7/7 and repeat every 60 seconds.

Level 3 - Ping & Service Monitoring with Automated Reboots

            This level includes all previous levels and adds automated reboots.  With this service, if a monitor fails for a period of 10 minutes, your server will be automatically rebooted.  If a reboot is successful, you will receive a status up message.  If the reboot fails to correct the issue, you will receive a 'Stats Lost' message to your e-mail address.  By default, this is only enabled for the HTTP service.  You can request additional services to be added.





monitor, premium monitoring, automated reboot, services

How do I create a backup to my FTP NAS storage?

You can use the NT Backup utility included with your dedicated server software to create the backup and use the FTP command prompt utility to transfer the file to the dedicated server. For your convenience we have placed a few templates in the E:\backup folder on your dedicated server. These templates will create an automated backup job to backup selected files and folders as well as the system state of your dedicated server.

Modify FTP NAS backup locations and username

Open windows explorer
Browse to E:\backup
Double-click on backup.bks to open
Select Select the program from a list
Click ok
Select Notepad from the list
Click ok

Add/remove any additional paths you need
Click File and Save

Double-click on ftpbackup.txt to open the file in notepad
Find the first three lines and edit them by putting in your NAS information
Ex,

open nas02.enterhost.com
AA100
password

Click File and Save

Create Scheduled Task

Click Start Control Panel Scheduled Tasks Add Schedule Task
Click Next
Click Browse
Browse to E:\backup\ftpbackup.bat
Select Weekly
Click Next
Enter the Start Time and check the day(s) of the week you want the job to run
Click Next
Enter the credentials for the backup job. You will use the same login information you use for Remote Desktop. Your username will be in the format of SERVERNAME\aa100admin, ex AA100\aa100admin
Enter and confirm your password for your remote desktop connection
Click Next
Click Finish

You can verify the status of the backup job at any time by opening windows explorer and browsing to Control Panel and Scheduled Tasks.

You can force a job to run by right-clicking on the job and selecting Run. If the job is failing, any error messages will be posted in the Status field on this screen.





backup, NAS, FTP, schedule, backup to NAS

How do I connect to my FTP NAS file storage?

You can use the windows explorer to create a connection to your NAS storage space.

Open Windows Explorer
Click 'My Network Places'
Click 'Add Network Place'
Click 'Next'
Click 'Next'
For the 'Internet or network address' type in ftp://nas02.enterhost.com Click 'Next'
Uncheck 'Log on anonymously'
Type your NAS username, ex AA100
Click 'Next'
Click 'Next'
Click 'Finish'

Type you NAS password
Check 'Save Password'
Click 'ok'

You can now view you network storage anytime by opening My Network Places located in the Windows Explorer.





NAS, nas, file storage, storage, backup, backups

How does the service monitoring work?

The service monitoring is only available to customers who subscribe to 'Premium Monitoring' or 'Service Monitoring.'  If you would like to add this service, you can contact our Sales Department and they can provide you with more information.

The Service Monitoring uses a lightweight connection to poll your server for various services.

The various monitors and how they poll your server are listed below.

HTTP
The HTTP monitor uses a simple get command using the Temporary URL provided with your server.  When your server was delivered to you, the Temporary URL was attached to your Default Web Site.  The monitor will poll this URL every 60 seconds and match it against the default data.

If you have removed this website or the temporary entry, the monitor will not be able to pull the necessary information.  If this is the case, you will need to re-add the website and Temporary URL.  If you are unsure how to do this, contact our Support Team and they can add it for you.

SMTP
The SMTP monitor simply connects to port 25 using the first IP address in your range and looks for a valid connection.  If this connection is denied, the monitor will fail. 

If you do not have a mail service setup using the first IP, you can simply add one and name it local.local and place it on the first IP address.     

POP3
The POP3 monitor works the same way as the SMTP monitor.  It makes a simple connection to port 25 using the first IP address in your range and looks for a valid connection.  If this connection is denied, the monitor will fail. 

If you do not have a mail service setup using the first IP, you can simply add one and name it local.local and place it on the first IP address.     

FTP
The FTP monitor polls the first IP address of your server for a connection to port 21.  If you have setup your FTP to different IP address then the first, the monitor will fail.  You will need to either reset it back to default of 'All Unassigned' or create a New FTP Server on the first IP address.  You can find a demo on how to do this in our support center.

ColdFusion (if applicable)
The ColdFusion monitor works the same way as the HTTP monitor.  It polls your Temporary URL for a file named cftest.cfm.  The monitor looks for output generated by ColdFusion code.  The monitor will poll this URL every 60 seconds and match it against the default criteria.  If the data does not match, it displays a ColdFusion error, bad data, or simply does not respond and the monitor will be triggered.

If you have removed either the Default Website or the temporary entry, the monitor will not be able to pull the necessary information.  If this is the case, you will need to re-add the website, Temporary URL, and replace the test script.  If you are unsure how to do this, contact our Support Team and they can add it for you.

SQL (if applicable)
The SQL monitor polls only the MSSQLSERVER windows service.  If this service is stopped, the monitor will notify you.

If a monitor is triggered, it will send a status notification.  The notifications and descriptions are listed below.

ServerName-Service is Down
This message is sent whenever a monitor is triggered and a service is detected to be down.

ServerName-Service is Back Up
This message precedes the Down message if the service is running again.

ServerName-Service is lost
This message is sent once a service has been down for a period of 10 minutes.  If you have the Server Reboot functionality, this message will be displayed if the automated reboot failed to correct the issue.





Service monitors, premium monitoring, ipmon

How do I install FrontPage server extensions on my dedicated server?

Microsoft FrontPage Server Extensions are available as a Windows Component included with your server.  You can install them through the control panel on your dedicated server.

Login to your server with Remote Desktop Click on 'Start' and 'Control Panel'
Click on 'Add/Remove Windows Components'
Click 'Applications' and click 'Details'
Click 'Internet Information Services (IIS)' and click 'Details'
Check 'FrontPage 2002 Server Extensions'
Click 'ok'
Click 'ok'
Click 'Next'
Click 'Finish'

If you are prompted for the Installation CD, you can enter e:\i386 for the directory.



Once the extensions are installed, you will use the "Microsoft SharePoint Administration" website in IIS to manage the extensions.
Open Internet Information Services (IIS) Manager
Expand the server and expand 'Websites'
Find the website titled, 'Microsoft SharePoint Administration'
Right-click on the website and click 'browse'

If prompted for a username and password, type in a user with an adminstrative account or one you use to connect with remote desktop once the website opens,you will see a list of domains on your server.
Click 'Extend' next to the domain you would like to apply the extensions to.
Click 'submit' to install the extensions



server extensions, FrontPage, SharePoint

Can you supply me with the windows server CD-ROM to install additional software?

For your convenience, we have placed a copy of the Installation CD in the e:\i386 directory of your dedicated server.

If you are prompted for this CD location, enter the path above to locate the files required by setup.

 





I386, installation cd, install, server cd, cd, cd-rom, oem, setup

How do I enable ASP.Net 2.0?

ASP.Net 1.1 and 2.0 are available on all of our Basic, .Net, and Dreamweaver hosting packages.

ASP.Net 1.1 is installed by default, so if you would like to upgrade to .Net 2.0, you can notify our Support Team and they can make the change for you.





ASP.net, 1.1, 2.0, .Net

What is the default SmarterStats login information?

SmarterStats is a thin statistics reporting server that will collect and analyze data from the websites on your server.  The software is pre-installed on your server and only needs a few configuration changes to start analyzing data.  You will use the icon on your desktop to access the administration interface.  The default information is listed below

Site id:  admin
Username:  statsadmin
Password:  enterhost





Smarter stats, statistics

What is the default SmarterMail login?

SmarterMail is a fully functional e-mail server included with your Enterhost Dedicated Server.  The software comes pre-installed and only needs a few minor adjustments to work with your server.  You will have an icon on your desktop you can use to manage the e-mail server.  Your default username and password are below.

Username:        emailadmin
Password:        enterhost





smarter mail, mail server, username, password

How does the Automated Reboot service work?

The Automated Reboot service is only available to those customers who have subscribed to this service. If you wish to add this to your package, you can contact our sales department for more information.

The automated reboot service adds on to the advanced service monitoring and attempts to reboot a service if a service fails.

Windows services can degrade over time and cause stability issues due to memory leaks and other application errors. If this occurs, your IIS web service and other services such as ColdFusion can fail. Often times, a simple restart of the server can clear any temporary issues and return the services online. This is where the reboot service kicks in and issues a restart to the server. If a server reboot corrects the issue you will receive a 'status up' message from our monitoring system. If it fails to correct the issue, you will receive a 'status lost' notification.

By default, the reboot service is only activated for your HTTP and ColdFusion (if available) services. The reboot service can be added to other monitors for your server (POP3, SMTP, SQL, etc.).

The reboot works on a timeline and will issue the command 8 minutes after the service failed.





restart service, restart server, restart, reboot, monitor

I am trying to administer my server, which requires me to stop certain services, but the server restarts on its own.

You have subscribed to the service monitoring with automatic reboots.  Our monitoring system is performing the reboot automatically because a service is stopped.  This can apply to IIS and ColdFusion and any additional services you have setup.

For your convenience we have setup a weekly maintenance window you can use to administer your server.  During the window, your service monitors will be administratively disabled so you can perform your maintenance without the server being restarted automatically.

The maintenance window is every Wednesday from 12:00 am to 4:00 am Central Standard Time.

 

 

 

Automated reboot, restart service, restart server, restart, reboot, monitor, maintenance

What are the various firewall templates on my dedicated server?

Your server will use one of the following firewall templates. If you need to change the firewall template for your server, send an email to Support and list the new firewall template. These templates only apply to traffic originating from the Internet. Security is enabled on the inside (server-to-server) and includes a wide range of ports.

If you need a port open to the outside that is not available in one of the templates listed below, you will need to order a custom template. There is a $25 one-time setup fee and a $25/month charge. To request a custom template, send an email to Support and list the custom ports you need opened.

Default Template
- Port 3389 (Terminal Services/Remote Desktop)
- Port 80 (HTTP)
- Port 443 (HTTPS)
- Port 21 (FTP)
- Port 22 (SSH)
- Port 110 (POP3)
- Port 25 (SMTP)
- Port 143 (IMAP)
- Port 587 (SMTP ALT)
- Port 53 (DNS)
- Port 9998 (SmarterMail)
- Port 9999 (SmarterStats)
- Port 5900 (VNC)
- Port 5901 (VNC)

Template 2 - Web Server Without Email
- Port 3389 (Terminal Services/Remote Desktop)
- Port 80 (HTTP) - Port 443 (HTTPS)
- Port 21 (FTP)
- Port 22 (SSH)
- Port 53 (DNS)
- Port 9998 (SmarterMail)
- Port 9999 (SmarterStats)
- Port 5900 (VNC)
- Port 5901 (VNC)

Template 3 - Web + SQL Server
- Port 3389 (Terminal Services/Remote Desktop)
- Port 80 (HTTP)
- Port 443 (HTTPS)
- Port 21 (FTP)
- Port 22 (SSH)
- Port 110 (POP3)
- Port 25 (SMTP)
- Port 143 (IMAP)
- Port 587 (SMTP ALT)
- Port 53 (DNS)
- Port 9998 (SmarterMail)
- Port 9999 (SmarterStats)
- Port 5900 (VNC)
- Port 5901 (VNC)
- Port 1433 (MSSQL)
- Port 2433 (MSSQL ALT)
- Port 3306 (MySQL)


Template 4 - Web + Advanced Email Server
- Port 3389 (Terminal Services/Remote Desktop)
- Port 80 (HTTP)
- Port 443 (HTTPS)
- Port 21 (FTP)
- Port 22 (SSH)
- Port 110 (POP3)
- Port 25 (SMTP)
- Port 143 (IMAP)
- Port 587 (SMTP ALT)
- Port 53 (DNS)
- Port 9998 (SmarterMail)
- Port 9999 (SmarterStats)
- Port 5900 (VNC)
- Port 5901 (VNC)
- Port 993 (IMAP SSL)
- Port 995 (POP3 SSL)
- Port 465 (SMTP SSL)
- Port 8383 (IMail Web Messaging)
- Port 8384 (Imail Web Messaging SSL)
- Port 8385 (IMail Spell Checker)
- Port 8484 (IMail Web Calendar)
- Port 8485 (Imail Web Calendar SSL)

Template 5 - Web + Windows Media Server
- Port 3389 (Terminal Services/Remote Desktop)
- Port 80 (HTTP)
- Port 443 (HTTPS)
- Port 21 (FTP)
- Port 22 (SSH)
- Port 110 (POP3)
- Port 25 (SMTP)
- Port 143 (IMAP)
- Port 587 (SMTP ALT)
- Port 53 (DNS)
- Port 9998 (SmarterMail)
- Port 9999 (SmarterStats)
- Port 5900 (VNC)
- Port 5901 (VNC)
- Port 554 (RTSP)
- Port 1755 (MS Streaming)

Template 6 - Windows Media Server + Advanced Email
- Port 3389 (Terminal Services/Remote Desktop)
- Port 80 (HTTP)
- Port 110 (POP3)
- Port 25 (SMTP)
- Port 143 (IMAP)
- Port 587 (SMTP ALT)
- Port 993 (IMAP SSL)
- Port 995 (POP3 SSL)
- Port 465 (SMTP SSL)
- Port 9998 (SmarterMail)
- Port 8383 (IMail Web Messaging)
- Port 8384 (Imail Web Messaging SSL)
- Port 8385 (IMail Spell Checker)
- Port 8484 (IMail Web Calendar)
- Port 8485 (Imail Web Calendar SSL)
- Port 5900 (VNC)
- Port 5901 (VNC)
- Port 554 (RTSP)
- Port 1755 (MS Streaming)

Template 7 - Windows Media Server + SQL Server
- Port 3389 (Terminal Services/Remote Desktop)
- Port 1433 (MSSQL)
- Port 2433 (MSSQL ALT)
- Port 3306 (MySQL)
- Port 5900 (VNC)
- Port 5901 (VNC)
- Port 554 (RTSP)
- Port 1755 (MS Streaming)

Template 8 - Advanced Email Only
- Port 3389 (Terminal Services/Remote Desktop)
- Port 110 (POP3)
- Port 25 (SMTP)
- Port 143 (IMAP)
- Port 587 (SMTP ALT)
- Port 993 (IMAP SSL)
- Port 995 (POP3 SSL)
- Port 465 (SMTP SSL)
- Port 80 (HTTP)
- Port 9998 (SmarterMail)
- Port 8383 (IMail Web Messaging)
- Port 8384 (Imail Web Messaging SSL)
- Port 8385 (IMail Spell Checker)
- Port 8484 (IMail Web Calendar)
- Port 8485 (Imail Web Calendar SSL)
- Port 5900 (VNC)
- Port 5901 (VNC)

Template 9 - SQL Server Only
- Port 3389 (Terminal Services/Remote Desktop)
- Port 1433 (MSSQL)
- Port 2433 (MSSQL ALT)
- Port 3306 (MySQL)
- Port 5900 (VNC)
- Port 5901 (VNC)

Template 10 - Windows Media Server Only
- Port 3389 (Terminal Services/Remote Desktop)
- Port 554 (RTSP)
- Port 1755 (MS Streaming)
- Port 5900 (VNC)
- Port 5901 (VNC)

Template 11 - Terminal Services Only
- Port 3389 (Terminal Services/Remote Desktop)

Template 12 - All Template Ports
- Port 3389 (Terminal Services/Remote Desktop)
- Port 80 (HTTP)
- Port 443 (HTTPS)
- Port 21 (FTP)
- Port 22 (SSH)
- Port 110 (POP3)
- Port 25 (SMTP)
- Port 143 (IMAP)
- Port 587 (SMTP ALT)
- Port 9998 (SmarterMail)
- Port 9999 (SmarterStats)
- Port 53 (DNS)
- Port 5900 (VNC)
- Port 5901 (VNC)
- Port 1433 (MSSQL)
- Port 2433 (MSSQL ALT)
- Port 3306 (MySQL)
- Port 554 (RTSP)
- Port 1755 (MS Streaming)
- Port 993 (IMAP SSL)
- Port 995 (POP3 SSL)
- Port 465 (SMTP SSL)
- Port 8383 (IMail Web Messaging)
- Port 8384 (Imail Web Messaging SSL)
- Port 8385 (IMail Spell Checker)
- Port 8484 (IMail Web Calendar)
- Port 8485 (Imail Web Calendar SSL)





security, network

How do I allow my users access to Helm Control Panel from the web?

We have configured SmarterMail, SmarterStats, and Helm Control Panel to run through IIS. This will allow you to have more control over the configurations. To view Smartermail, Smarterstats and the Helm control panel through the web, you will need to add host headers for the Smartermail, Smarterstats and the Helm Control Panel IIS website.

  • Open IIS
  • Find the SmarterMail/ Smarterstats/ Helm Control Panel website
  • Right-click on the website and click properties
  • Click 'Advanced' at the top
  • Add a host header with the following values

IP address: For Smartermail, the current IP address of the mailserver
For Smarterstats, the current IP address of the site being assigned
For Hem Control Panel, the current IP address of the site being assigned

Port: 80

Host Header Value: mail.daisysflowershop.com for mail domains
stats.daisysflowershop.com for stats
helm.daisyflowershop.com for helm control panel

Once this host header is added, you will be able to view the link http://mail.daisysflowershop.com, http://stats.daisysflowershop.com , or http://helm.daislyflowershop.com

Coldfusion 7 does not FTP large files, what can I do?

There is an optional attribute with the CFFTP tag for time out. You need to set the timeout="500" within the tag.  Setting the timeout in Coldfusion administrator has no effect, but within the tag it works fine. Also, the attribute was not needed in CFMX6.





CFFTP, FTP, Coldfusion FTP

Do you support ISAPI Rewrite (mod_rewrite) on your PHP servers?

Yes. ISAPI Rewrite 3 is installed.

You must rename your .htaccess files to httpd.ini in order for them to be detected. The native .htaccess file name conflicted with another component called IIS Password. If you have a large number of .htaccess files we recommend using a third-party utility to batch rename them.

Can I transfer my website to the new environment?

Yes, we can move you to the new environment for no charge. When the transfer is made, your website, Mail, and Statistics will instantly be live on the new server. To make the transfer, you can contact our support department to coordinate a time to make the transfer.

To ease the transition process, you will need to coordinate a time with us to make the transfer so you can be ready to upload your website and setup mail accounts. If your site uses an SQL database, you will also need to transfer the database to the new server and update your code to reflect the new DSN connection string. You can coordinate a window anytime during our normal support hours. The typical setup time is 15-20 minutes. You can work out any additional details with our support department prior to the transfer.

There will be a few minor changes with the new environment listed below you will want to note prior to the transfer.

  • Your new webfolder is wwwroot/ instead of web/, so the full path will change to E:\Inetpub\domain.com\wwwroot
  • Your SQL server will change as well as the DSN. Your new DSN will replace the '.'s with a '-'. Ex, daisysflowershop-sql-00000
  • If you manage your own DNS, you will need to update the DNS information as soon as possible to avoid any interruption in service. Your old account will be remove shortly after the site is setup in the new environment.




Server upgrade, helm, merak

How do I install FrontPage Server Extensions on my dedicated server?

Server Extensions are included with the Microsoft Server 2003 Operating System.

To install the server extensions,

Login to your server via Remote Desktop
Click 'Start' and 'Control Panel'
Click 'Add/Remove Windows Components' on the left Click 'Application Server' and 'Details'
Click 'Internet Information Services' and 'Details'
Check 'FrontPage 2002 Server Extensions'
Click 'ok'
Click 'ok'
Click 'Next'

If the menu prompts for the Installation CD, enter e:\i386 for the directory and click 'Finish'





front page

How do I configure HELM to use my own nameservers?

The Helm Control Panel is pre-configured to use the DNS services on your server.  You simply need to configure the nameservers and then tell HELM what nameservers to use. 

The first step is to setup the custom nameservers.  Complete the steps to create a customer nameserver.  The FAQ article below will guide you through setting up the nameservers.  You can skip the first portion of the demo that explains how to install the DNS server.
 
http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=7#100239

Once the nameservers are setup and resolving correct, enter the information into Helm.

Login to the Helm Control Panel on your dedicated server Click 'System Settings' and 'Servers'
Click your server
Click the DNS service
Under Services, click 'Primary DNS service'
Click 'Add New'
Type the first nameserver, ns1.myhost.com and select the appropriate IP address Check 'Default Name Server Address'
Click 'Save'
Click 'Add New' again to add the second nameserver.
Type the second nameserver and select the second IP address Click 'Save'





ns, custom nameserver

How do I setup a sub-domain on my dedicated server?

Sub-domains can be added the same way as regular domains.  You can use the tutorial video "Setting up a new web and FTP site" in the URL below.

http://www.enterhost.com/support/dedicated/demos/index.cfm

When entering the domain name, use subdomain.domain.com.  When it asks for a path you can enter an existing path or a directory inside of an existing website.





subdomain, pointer

How do I disable relaying in SmarterMail?

We have disabled Relaying by default in SmarterMail to protect your server from outside use. If relaying is enabled on your domain or your server as a whole, you risk allowing your server to be used as a mail relay for sending mass unsolicted email. This can result in blacklisting and mailserver failure.

In order for the relay to be closed, SMTP authentication has to be enabled on all of your domains. This setting requires an email sender to have a valid username and password before it is allowed to send email. If this setting is disabled, anyone will be permitted to send if they can obtain a valid email address on your domain. Common email addresses like webmaster@, info@ can be used to exploit the mailserver. This setting requires the SMTP authentication option to be enabled on each POP3 client such as Microsoft Outlook, Outlook Express, Eudora, Netscape etc. For information on enabling this option, you can refer to the email section of our FAQs.

If you have any exceptions like your e-mail forms, you can enter the IP addresses of your server into the SMTP authentication bypass list in SmarterMail. The bypass will ignore the rules above and allow your websites to send email without authenticating first.

Please see the following FAQ on configuring SMTP authentication bypass.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=15#100307

To check your SPAM Relay settings you can use the guides below.

For SmarterMail 2.x

Login as the System Administrator

E-mail Relaying

Click on Settings and then General Settings
Under the section 'Allow relay for', the setting should be Nobody

SMTP Authentication

Click on Manage and then Manage Domains
Click 'manage' next to your domain(s)
Click 'Domain Setup' and verify 'Require SMTP Authentication' is checked

For SmarterMail 3.x and 4.x

Login as the System Administrator

E-mail Relaying

Click on Settings and then General Settings
Click on the 'Security' tab
Next to 'Allow Relay', set this option to Nobody

SMTP Authentication

Click 'actions' next to your domain(s)
Click 'Edit Domain'
Click on the 'technical' tab at the top

For SmarterMail 5.x

Login as the System Administrator
Click on Settings and then Protocol Settings
Click on the 'SMTP In' tab
Next to 'Allow Relay', set this option to Nobody

SMTP Authentication



spam, relay, relaying, no relay, smtp authentication

Do you offer any VeriSign credit card processing services or do I need to go directly through VeriSign?
Untitled Document

We do not offer any credit card processing. You must go directly through VeriSign.

I just received a fax from Domain Registry Support telling me that my domain name is available to be sold. You renewed my domain for me, is this an error?

 

This is probably an attempt to solicit business. Your domain is registered through another registrar and not available for sale.

Does enterhost allow VPN connections to shared servers?
Untitled Document

No, We do not allow VPN connectivity to shared servers.

How do I change my nameservers with tucows (opensrs)?

 

Login to your tucows account.

Click on 'Manage Name Server'. Look for the following text at the bottom of this screen.

"If you want to create or modify a nameserver which is based on nacreconsulting.com "click here"."

Click the link note "click here".

Type in 'ns1' in the Server Hostname field at the bottom of the screen. Type in the IP address you used when setting up your server. Click Create Name Server

Repeat for the ns2 record.

Now, ns1.yourdomain.com exists, so you can change the nameservers to point to ns1.yourdomain.com and ns2.yourdomain.com.

Please also see our tutorial section under DNS - NameServer Changes at Domain Registrars to see video illustrations on this subject here. http://www.enterhost.com/support/shared/demos/index.cfm#

 

Does Enterhost provide backups for my account?
Untitled Document

Daily backups are included with all of our shared hosting packages. This includes but is not limited to the web servers, email servers, SQL servers, etc. The backups included are setup only for disaster recovery. We do not archive data and keep it only for a limited period. We strongly suggest keeping a regular backup of your website and SQL databases.

How can I send form email through my mailserver instead of using the default SMTP service on the web server?

 

If you are using Microsoft CDONTS to send email, it is being relayed directly through the default SMTP service and not the actual mail server. This SMTP service was not meant for bulk email and can be affected by other users on the server sending bulk email. To circumvent this problem, you can use any of the available ASP components included with your hosting package.

The ASP components will allow you to specify your remote address to relay the mail to. This will allow it to send through your mailserver instead of the default service.

I am receiving an error when connecting to my SQL2005 database with Enterprise Manager.

 

SQL Server 2005 does not support Enterprise Manager. SQL Server 2005 requires Microsoft SQL Server Management Studio, the updated version of Enterprise Manager.

The Express version is now available as a free download from Microsoft.

http://www.microsoft.com/sql/default.mspx

 

How do I enable Spam filtering for my dedicated server using SmarterMail?

Note: SmarterMail versions 4.x and above include Spam filtering by default. The following information pertains to previous versions.

The following article explains how to enable Spam filtering. SmarterMail includes many advanced anti-Spam measures that will help keep away unwanted junk mail. Customizing Spam filtering for a domain will apply the filter settings to all accounts under the domain.

To set a Spam filter for your domain, please follow these steps:

1. Open a browser window and go to one of the following URLs:
http://mail.yourdomainname.com
http://mail#.safesecureweb.com (this address is provided in the setup email)

2. Login as root@domainname.com with the password supplied in your setup email.

3. From the Settings menu select Domain Spam Filtering.

4. Choose the Spam Option for your domain:
Use default Spam settingsselecting this option accepts the default Spam options provided by Enterhost (the settings will be displayed for your reference). If you choose this option, please skip to step #7.
Overriding Spam settings for this accountselecting this

option overrides the Spam options set by Enterhost, allowing you to choose specific actions to be performed on e-mails with a low, medium, or high Spam priority and also to assign individual "check weights" (for each check that an e-mail fails, a weight is added to its overall Spam probability score).

Bayesian Filtering - Bayesian Spam filters calculate the probability of a message being Spam based on its contents. Bayesian Spam filtering learns from Spam and legitimate e-mail which results in an adaptive and efficient anti-Spam approach that rarely returns any false positives.

Reverse DNS - This check determines whether or not the mailserver delivering the message to your account has a Reverse DNS record. For example, Reverse DNS is now required by anyone sending a message to AOL clients, so if someone's server fails this test they would not be able to send a message to any AOL users.

SPF Pass - Indicates that the email was sent from the server specified by the SPF record (more likely good mail). The weight you set may be 0 (for no effect) or a negative number, thereby reducing the Spam rating.

SPF Fail - Indicates that the email was sent from a server prohibited by the SPF record (highly likely Spam). Set this to a relatively high weight, as the probability that the email was spoofed is very high.

SPF SoftFail - Indicates that the email was sent by a server that is questionable in the SPF record. This should either be set to 0 or a low Spam weight.

SPF Neutral - Indicates that the SPF record makes no statement for or against the server that sent the email. Except in very special circumstances, leave this set to 0.

SPF PermError - Indicates that the email sender does not publish an SPF record or there is a syntax error in the record. Since SPF is relatively new, many legitimate domains do not have SPF records. It is recommended that you leave this at 0 until SPF becomes more popular on the Internet.

Spam List: ORDB - ORDB is an online database of open relays, which are mailservers configured to allow any e-mail to be sent by any user from anywhere. Open relays are commonly abused by Spammers.

Spam List: SpamCop - SpamCop runs a semi-automated system that accepts abuse reports from its members and submits complaints to the owner of the IP address referenced in the Spam message. Most SpamCop listings will disappear after 48 hours, however repeated complaints on an IP will lead it to a more permanent listing.

Spam List: SpamHaus SBL+XBL - Spamhaus tracks the Internet's Spammers, Spam gangs and Spam services, provides dependable realtime anti-Spam protection for Internet networks, and works with law enforcement to identify and pursue Spammers worldwide. The SBL is a realtime database of IP addresses of verified Spam sources maintained by the Spamhaus Project team and supplied as a free service to help e-mail administrators better manage incoming email streams. The Spamhaus Exploits Block List (XBL) is a realtime database of IP addresses of illegal 3rd party exploits, including open proxies (HTTP, socks, AnalogX, wingate, etc), worms/viruses with built-in Spam engines, and other types of trojan-horse exploits.

Note: The above Spam lists are online 'blacklists' that will list a domain or IP address for Spamming. These blacklists are run by organizations with no affiliation to Enterhost, however they have served as a fairly reliable resource for many Internet users over the past few years. The determination of what gets listed with each organization is based on their criteria, so any false positives must be addressed directly with them.

5. You may adjust the weight an e-mail receives from each Spam check manually by editing the weight number in the text box provided next to each Spam check. The default weight is set at 10.

6. For each Spam level (Low, Medium, and High), choose the Weight Threshold and Action for an e-mail. If you choose to add text to the subject line of messages, enter it in the text box below the action drop down menu. The actions are defined as:

No Action - nothing is done to the email message
Delete Message - the email message is immediately deleted
Move to Junk E-Mail folder - the email message is moved to the junk email folder (a default folder created by SmarterMail)
Add text to subject line - additional text can be added to the subject line of the email message

7. In the Trusted Senders section, enter the email address(es) that will not be checked by the Spam filter. Enter one email address or domain name per line.

8. Click Save at the top of the Domain Spam Filtering window.

How do I enable write permissions for a folder on my website?

By default, the necessary users only have read access to the directories in the website. Some applications and components used for various tasks such as file uploads and logging will require write permissions in order to save a file on the server. If your code requires these permissions, you can use the walkthrough below to adjust them.

The IUSR_webuser is created by default and is used by IIS to authenticate the anonymous login. It allows IIS and the server to pass permissions back and forth. The user is already created with read permissions but it needs to be able to write as well.

Open windows explorer,
Browse to the home directory of your website and then to the folder you want to be able to write to.

Ex, E:\Inetpub\daisysflowershop\web\ directory Right-click on the folder you need to modify and select 'properties'
Next, click 'security'
Find the IUSR_webuser, check 'modify' under 'allow'
Find the ASPNET, check 'modify' under 'allow'
Find the IWAM_webuser, check 'modify' under 'allow'
Click 'ok'

How do I import/export email contacts in SmarterMail?

The following article explains how to import/export email contacts in SmarterMail. Contacts can be imported from either a vCard file (*.vcf), a comma-separated file (*.csv) or a zip archive containing any combination of VCF and CSV files. Contacts can only be exported into a vCard file (*.vcf). When exporting contacts, you have the option of exporting all contacts, or specific contacts.

To import email contacts, please follow these steps:

1. Open a browser window and go to one of the following URLs:
http://mail.yourdomainname.com
2. Login using your email address and password.
3. From the Folders section on the left, expand Contacts.
4. Click My Contacts.
5. From the Actions menu, select Import Contacts.
6. Browse to the file on your local machine.
7. Click Ok. Once the contacts are done importing, they will appear in your contacts list.

To export email contacts, please follow these steps:

1. Open a browser window and go to one of the following URLs:
http://mail.yourdomainname.com
2. Login using your email address and password.
3. From the Folders section on the left, expand Contacts.
4. Click My Contacts.
5. From the Actions menu, select Export All Contacts.
6. If you prefer to export individual users, check each user and select Export Selected Contacts.

If a single contact is being exported, a .vcf file will be created with the user's name.
If multiple contacts are being exported, a .zip file will be created called vCards.zip.

How do I enable VPN with L2TP on my dedicated server?

VPN access is enabled through IPSec L2TP. To enable VPN access, you can use the following guide. Please take caution when adjusting any settings not listed in this guide, because you can risk disabling network access on your server.

Enable Routing and Remote Access

Click Start - Control Panel - Administrative Tools - Routing and Remote Access

Right-click the computer name
Click 'Configure and Enable Routing and Remote Access'
Click 'Next'
Select 'Custom configuration'
Click 'Next'
Check 'VPN access'
Click 'Next'
Click 'Finish'
Click 'Yes' to start the service

Right-click on Server name
Click 'Properties'
Click 'Security' at the top
Click 'Allow custom IPSec policy for L2TP connection'
Create and enter any pre-shared key. This can be any value you can remember. Record this key so you can enter it into the VPN client.

You will now need to enable a range of IP addresses to be issued by the VPN server. This IP range can be any internal addressing scheme. Ex. 192.168.X.X or 10.X.X.X. (Be sure and use an IP range that will not conflict with your existing LAN)

Click the 'IP' tab at the top
Select 'Static address pool'
Click 'Add'
Enter 10.15.1.1 for the Start IP Address (Or choose any IP Address that will not conflict)
Enter 10.15.1.254 for the End IP Address
Click 'Ok'
Click 'Ok'

Enable User Access

Open 'Computer Management' on the desktop
Expand 'Local Users and Groups'
Right-click on 'Users'
Click 'New User'
For the username, type 'vpnuser'
Type in any password and confirm

Uncheck User must change password at next logon
Check 'User cannot change password'
Check 'Password never expires'
Click 'create'
Click 'close'

Right-click 'vpnuser' and click 'properties'
Click 'Member Of'
Click 'Add'
Type 'Administrators' and click 'ok'
Click 'Dial-in' at the top
Select 'Allow Access'

Configure Client

On Windows XP/Server 2003

Click start - control panel - network connections - New Connection Wizard
Click 'Next'
Click 'Connect to the network at my workplace'
Click 'Next'
Select 'Virtual Private Network connection'
Click 'Next'
Type your servername for the Company Name
Click 'Next'
Type your hostname or IP address of your dedicated server (ex ba100.temporaryurl.net, b00.protectedsite.net, www.domain.com, or an IP address on your server)
Click 'Next'
Select 'My use only'
Click 'Next'
Click 'Finish'

When the connection opens, type the username 'vpnuser' and the password you assigned in the steps above

Click 'properties' on the connection
Click 'Networking' at the top
Under 'Type of VPN' select 'L2TP IPSec VPN'

Click 'Security' at the top
Click 'IPSec Settings'
Check 'Use pre-shared key for authentication'
Enter the pre-shared key you entered in the steps above
Click 'ok'
Click 'ok'

You will need to enable VPN access from PPTP and L2TP pass-through on your local area network. PPTP requires ports 1723 and GRE. IPSec L2TP uses ESP and UDP 500.





VPN, PPTP, L2TP, Virtual Private Network

My statistics interface is showing the error, Import Error: - Could not find a part of the path "e:\ogs\W3SVC2179".
This error is being generated because there are no active statistics to monitor. Once you visit your website using the url or the temporary url, the statistics interface will update with your active data.

How do I change my password for my control panel?

Login to the control panel using the url below.

http://helm01.enterhost.com

Type your current username and password

Click the Password Icon on the main menu

Type your old password, new password, and confirm the password

Click Save

How do I change my FTP password? (Helm)

Your FTP password can be managed by logging into the Enterhost Control Panel provided with your account.

Login to the control panel using the url below.

http://helm01.enterhost.com

Type your current username and password

If you do not know your control panel password you can use the link on the login screen to obtain it.

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click FTP Accounts

Click the FTP Username listed

Type in the new password in the password and the confirm password field.

Click Save

How do I change my E-mail administrator password? (Helm)

Your E-mail administrator password can be managed by logging into the Enterhost Control Panel provided with your account.

Login to the control panel using the url below.

http://helm01.enterhost.com

Type your current username and password

If you do not know your control panel password you can use the link on the login screen to obtain it.

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click Email Accounts (pop3)

Click the admin email account

Type in the new password in the password and the confirm password field.

Click Save

How do I change my SQL password? (Helm)

Your SQL Server password can be managed by logging into the Enterhost Control Panel provided with your account.

Login to the control panel using the url below.

http://helm01.enterhost.com

Type your current username and password

If you do not know your control panel password you can use the link on the login screen to obtain it.

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click Database Manager

Click the database listed

Click the database username

Type in the new password in the password and the confirm password field.

Click Save

How do I change my Statistics password? (Helm)

Your Statistics password can be managed by logging into the Enterhost Control Panel provided with your account.

Login to the control panel using the url below.

http://helm01.enterhost.com

Type your current username and password

If you do not know your control panel password you can use the link on the login screen to obtain it.

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click Statistics

Click Change Password

Type in the new password in the password and the confirm password field.

Click Save

How do I add a domain pointer? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click on Domain Aliases

Click Add New

Type the name of the new domain without the www.

EX. daisysflowershop.com

This will add the pointer to your website as well as setup an E-Mail pointer so that you will be able to receive email on the pointer.

How do I create a ColdFusion DSN for my database? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.
Click on ColdFusion DSNs
Click Add New
Select the Database Type
Click Next

Microsoft Access

Type the Data Source Name and a username and password if required
Select the database
Click Save

Microsoft SQL

Enter the required information and click save

ColdFusion Standard, Advanced, and Enterprise A, B, C Packages

Clients with these packages have increased security enabled on their server. You will need to notify our Support Department to enable any new DSNs you create. Simply, send an email to support@enterhost.com with your domain name and the name of the DSN you need enabled.

Click Save

How do I install Microsoft FrontPage Extensions? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click on FrontPage Extensions

Click Install

Click Back

How do I install a shared SSL certificate? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click SSL

Click Install

What is the path for the shared SSL certificate?

Your secure URL for the shared SSL certificate is

https://nameofwebserver.enterhost.com/domainname-extension.

Ex: https://websrv01.enterhost.com/daisysflowershop-com

If this link does not work correctly, you will need to make sure you have enabled this option in your control panel.

What are the folders in my ftp?

We have set up the following folders in your ftp root directory:

wwwroot/ This is your web root directory - all web content (html, asp, etc..) should be placed in this directory

db/ This directory is for your Access database. All databases will need to be placed in this directory because it contains the necessary permissions for read/write. We store the database in a folder parallel to your webfiles for security measures.

logs/ This directory is for the logfiles generated by your website.

What counts against my diskspace totals?

Your diskspace totals are calculated by the total space used by all items in your ftp.

Does Count :
Web files
Access Databases
Logfiles

Does Not Count:
E-mail disk space
SQL Server Disk Space

What can I do to reduce my disk space?

If you account has been established for a longer period of time you may be able to clean out our logfiles to keep your disk space usage down. You can access these files using the Enterhost Coontrol Panel provided with your account and going to file manager.

Find the folder \logs and remove the old data.

You can check the individual files and click the X above to remove them. The can safely delete any logfiles for previous months. This data has already been imported to your statistics interface.

You can also manage the files using FTP and browsing to the folder /logs

The format for the log files is YY-MM-WW.

Warning: Take caution when deleting files. Once a file is deleted it can not be restored.

How do I determine how much disk space my account is using? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains

Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click Statistics

Your diskspace and bandwidth usage are located at the top

How do I view my current package details? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Packages from the main menu
Click your domain name
Click Resource Usage or Statistics

How do I prompt for a username and password for a specific folder? (Helm)

We have integrated a product called IISPassword into the Control Panel. This component allows you to create users and groups and set specific permissions on various folders inside of your wwwroot folder.

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click Secure Folders and Click Install

1.)Create a user
Click Users
Click Add New
Type the username, password, and confirm password.
Click save
Click back

2.)Assign that user to a specific folder
Click folders
Click Add New
Type the directory path or you can click the folder icon to browse for it
Click Save

Click the folder listed
Under Allowed Users, click add new
Select the user and click Save

Now when you type http://www.domain.com/folder, you will be prompted for a username and password. Enter the username and password of the user you setup and click ok.

What is the absolute/physical path to my root directory?

Your full path will start with E:\inetpub\ and end with your ftp username

Example: daisysflowershop.com

root directory
E:\inetpub\daisysflowershop

root web directory
E:\inetpub\daisysflowershop\web

root database directory
E:\inetpub\daisysflowershop\data

How do I enable directory browsing? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click on Web Site Settings
Check the box next to Directory Browsing and click Save

How do I enable Parent Paths? (Helm)

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click on Web Site Settings
Check the box next to Parent Paths and click Save

How do I change my default documents?

Default documents are an ordered list of files that the webserver looks for when a user does not specify the page they want to go to. When a user types in www.domain.com , a default page is not specified so the webserver will go down the list of default documents and if it finds a match it will display a page. We have already specified a list of default documents and you can adjust them if needed.

Login to the control panel using the url below.

http://helm01.enterhost.com

 

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click on Web Site Settings
Make the necessary changes in the Default Docs text box and click save

How do I seup my email using Outlook 2007?

We have created a Flash demo that will walk you through each step needed to setup your email using Microsoft Outlook 2007. Please visit the following link and choose Outlook 2007 under the Email Clients category:

http://www.enterhost.com/support/shared/demos/index.cfm#3

How to: Upgrade SmarterMail

Refer to the online help for instructions regarding upgrades to SmarterMail. A direct link to this help topic can be found below:

http://www.smartertools.com/help/SmarterMail/v4/Topics/SystemAdmin/Installation/UpgradeInstructions.aspx





upgrading Smartermail

How can I forward mail to a certain inbox for monitoring?

This is a new feature has been added in SmarterMail 6.x. If you are running an older version of SmarterMail please contact our Sales department for upgrade information.

http://www.smartertools.com/Portal/KB/a488/how-to-copy-mail-sent-to-or-from-a-mailbox.aspx

How can I install MySQL?

The Microsoft Web Platform Installer can also be used to install MySQL. There isn't a direct option in the installer, or under the Database heading for that matter. You will need to select an application that has it as a dependency like WordPress. It will then ask you to specify a password for the root user.

Another concern is that the Web Platform Installer does not allow you to specify the installation path. This is an issue with MySQL because it will place the databases in the C (Windows) partition rather than the E. We recommend editing the MySQL configuration file (my.ini) to point the data directory to a path on the E drive.

What settings do I use on my iPhone (SmarterMail)

The incoming and outgoing mail server are mail.domain.com, substituting domain.com by your own domain name, or mail server.  For the Outgoing mail server use port 25 or the alternate port 587 and turn Off SSL.

 

In some cases the service providers do not allow their customers to send email from the customer's mail server.  If this is your case contact your service provider for the correct outgoing mail server settings.

How to import a secure certificate on IIS7

Open IIS.

1) Import certificate to IIS.

Click on the server name from the left panel.

Double Click on the Server Certificates icon on the main panel.

Click on Import from the right panel.

Enter the certificate path or browse to it by clicking on the “…” button.

Enter the password

Click OK.

2)Assign the certificate to the website.

Expand the Sites folder from the left panel.

Double click on the website.

Click on Bindings from the right panel.

Click on Add on the Site Bindings window.

Select https on Type, assign the corresponding IP address, and leave port as 443.

Select the certificate from the drop down meanu.

Click on OK.

Why am I receiving IIS Worker Process crashes?

If this IIS Worker Process is crashing then you will want to review the Event Viewer's System page for additional details. You can access this by clicking Start, Administrative Tool, and Event Viewer.

There is an issue within one of your pages or a component/DLL that is causing the process to crash. Microsoft provides a tool called DebugDiag that can be used to troubleshoot these:

http://www.iis.net/downloads/default.aspx?tabid=34&g=6&i=1286

This is something that will require a little research and cannot be resolved with Windows Updates or by restarting the server, etc. You will need to narrow down and address the source of the crash.

Do you have a control panel for my cloud server?

Yes, we do offer a control panel for our cloud services.  From the control   panel you will be able to view information about your server(s), control your   cloud server, and manage your trouble tickets with the support department.    Below is the URL to access the control panel and the login credentials were   provided with your New Account Setup email.


URL: http://controlpanel.cloud.enterhost.comhttp://controlpanel.cloud.enterhost.com">http://controlpanel.cloud.enterhost.com>

 

 

What is the maximum amount of RAM that I can upgrade to my Cloud Server(s)?

The maximum RAM that you can upgrade a Cloud Server to is 16 GBs, however you are also limited to the maximum amount of RAM that is recognized by the operating system that you are using.

 

 

 

memory

How long does it take to upgrade RAM on my Cloud Server?

It only takes about a minute (the amount of time it takes to reboot a Cloud Server). 

 

 


memory

How do I setup my Smartphone with Android operating system to work with my hosted exchange account?

For Android 2.2, use the instructions below. If you have a phone with different Android version, please let us know and we will send updated instructions.

Go to Menu->Settings->Accounts & Sync->Add Account->Exchange ActiveSync

Enter Email Address
Enter Password
Select Manual Setup
For Server Address field, enter ‘exchange.enterhost.com’
Leave Domain Field Blank
For Username, Enterhost full email address
Click Checkbox for “server requires an encrypted SSL connection”

It will then take you to Exchange ActiveSync settings, where you can control your synchronization options. You can select Finish Setup to complete setup.

How do I check for Anonymous FTP?

Anonymous FTP is disabled by default on your server.  If this feature is enabled, outside intruders can and will obtain access to your server without having a valid account.  Anonymous access can result in bandwidth overages and malicious files being placed on the server.

To verify it is disabled, please use the instructions below:

Open Internet Information Services Manager (IIS) on your desktop
Expand your webserver
Right-click on “FTP Sites”
Click the ‘Security Accounts’ tab
Ensure “Allow anonymous connections” is NOT checked
Click ‘OK’

Expand FTP Sites
Right-click on ‘FTP’
Click the ‘Security Accounts’ tab
Ensure “Allow anonymous connections” is NOT checked
Click ‘OK’

Repeat this step for any additional FTP sites you have created

If you find this setting is enabled, you will need to disable it immediately and restart your server.  Once the server returns online, check the home directory that had the FTP Anonymous access  allowed on for any uploaded files and remove them.  The default home directory is e:\default\ftproot





Anon, FTP

How do I create a Distribution List in Outlook 2003?

To Create a New Distribution List or Alias within Outlook 2003:

1) Log in to Outlook using an account with Administrator rights

2) Select "Address Book" from the Tools Menu, or press Control-Shift-B

3) Choose "New Entry" from the File Menu

4) Click on "New Distribtion List"

5) Select "Global Address List" under the section for "Put this entry in the..." section

6) Enter the Alias Name for the Distribution List

7) Click "Select Members" and highlight the email accounts you want within the group

8) Press "Save and Close"

How do I create an Alias Group in SmarterMail 4.x?

E-mail aliases allow you to easily setup mailing lists to send incoming email to multiple recipients. For example, if we wanted both John and Jane to receive email coming to Info@daisysflowershop.com we would setup an alias called 'Info' to point to John@daisysflowershop.com and Jane@daisysflowershop.com

1) Log in to SmarterMail using the System Admin account

2) Choose "Manage Domains" from the Manage menu

3) Select "Email Aliases" from the Actions drop down menu

4) Enter the Alias Name on the field provided (i.e.: Info)

5) Enter the user email accounts to be associated with the Alias, one per line (i.e.: Joe@daisysflowershop.com, Mary@daisysflowershop.com, etc.)

6) Press Save

Why do i receive the following POP-UP error message:

The error means there is a particular piece of code referencing a non SSL enabled site (such as a link to an http:// instead of https://).

The security error is caused by a link in that specific page that references http://, rather than the https://. The insecure reference could be an image, button, etc. Once all these references are updated, the lock will remain on the page since the page will contain all secure items, rather than both.

One example is a reference for google analytics that helps the google crawler. The reference is pointing to

script src="http://www.google-analytics.com/urchin.js" type="text/javascript"

As you can see, it is pointing to http://, which is causing your internet browser to display the warning for the unsecure page. To correct this, you need to use the SSL enabled site for the analytics and replace it with the following:

script src="https://ssl.google-analytics.com/urchin.js" type="text/javascript"

How do I create a new website using IIS7?

Create File Folder
Double-click the My Computer icon on the desktop and browse to the E drive
Double-click Inetpub
Click 'File' and 'New Folder'
Type the name of the website, ex. daisysflowershop
Double-click the new folder
Click 'File' and 'New Folder'
Type 'web' to store the web files and press enter

Click 'File' and 'New'
Type 'data' to store the data files and press enter
Close Windows Explorer

Create Web Server
Open Internet Information Services (IIS) Manager on the desktop of your server
In the 'Connections' navigation pane, expand the webserver listed
Right-click on 'Sites' and select 'Add Web Site'
Enter the site name and physical path

Under 'Binding', select the IP address the site will use and type in the hostname for the site. This will be the full domain of the site, ex www.daisysflowershop.com

IIS will automatically create an Application Pool based on the name you enter for the site name. If you would like to use a pre-existing application pool, click select and select the app pool you would like to use.

Click 'Ok' when finished.

Adjust Bindings
Once the website is created, select it on the left
Right-click the new website and click 'Edit Bindings'
Click 'Add'
Select the IP address of the website and enter the domain name without the 'www' you entered in the previous step, ex daisysflowershop.com
Click 'Ok'
Now, you should have two bindings entered. One will be listed with the www and another without
Click 'Close'

How do I setup a new ftp site using FTP7?

Create FTP User

Open the ‘Computer Management’ icon on the desktop
Expand ‘Local Users and Groups’
Right-click ‘Users’ and click ‘New User’
Type in the User name, password, and confirm password.
Uncheck ‘User must change password at next login’
Check ‘Users cannot change password’
Check ‘Password never expires’
Click ‘Create’
Click ‘Close’
Close Computer Management

Create File Folder and Assign Permissions

Double-click the My Computer icon on the desktop and browse to the E drive
Double-click Inetpub
Click ‘File’ and ‘New’
Type the name of the website, ex. Daisysflowershop
Right-click on the new folder and click ‘properties’
Click the ‘Security’ tab at the top
Click ‘Edit’
Click ‘Add’
Type in the username you created in the previous step and click ‘Ok’
Check ‘Full Control’ under the ‘Allow’ column
Click ‘Ok’
Click ‘Ok’

Double-click the new folder
Click ‘File’ and ‘New’
Type ‘web’ to store the web files
Click ‘File’ and ‘New’
Type ‘data’ to store the data files
Close Windows Explorer

Create FTP Virtual Directory

Open Internet Information Services (IIS) Manager on the desktop of your server
In the ‘Connections’ navigation pane, expand the webserver listed
Expand ‘Sites’
Right-click ‘Default FTP Site’ and click ‘Add Virtual Directory’
Enter the username you created in the first step as the alias, ex daisysflowershop
Enter or browse to the path you created in the second step, ex e:\Inetpub\daisysflowershop
Click ‘OK’

For enhanced security, deny all other users access to this virtual directory
Select the new virtual directory
Double-click ‘FTP Authorization Rules’
Select the existing rule and click remove on the right-side
Click ‘Add Allow Rule’ in the Actions Pane
Select ‘Specified users’ and type the username
Check ‘Read’
Check ‘Write’
Click ‘Ok’

How do I implement host headers using IIS7?

Host Headers in II7 are referred to as ‘bindings’
Open Internet Information Services (IIS) Manager on the desktop of your server
In the ‘Connections’ navigation pane, expand the webserver listed
Expand ‘Sites’
Right-click on the website you are working with and click ‘Edit Bindings’
You will use this screen to edit the bindings associated with this site

How do I change the version of .Net in IIS7?

The version of .Net is not managed on the individual website, but is managed by the application pool that hosts the site.
Open Internet Information Services (IIS) Manager on the desktop of your server
Select ‘Application Pools’
Here you will see the list of Application Pools available on the server. To change the version of the pool, simply double-click the pool and select the version you would like.

Before changing the version, you will need to ensure all applications in the pool are compatible with the new version.

What features are not supported in Windows Web Server 2008?

http://www.microsoft.com/windowsserver2008/editions/roles.mspx

How do I install FrontPage Servers Extensions for IIS7?

FrontPage Server Extensions 2002 are no longer included with the Operating System and must be downloaded separately.

http://www.iis.net/downloads/default.aspx?tabid=34&g=6&i=1531

How do I set my server to a different language or region?

 

1) Log in to the Server using Remote Desktop

 

2) Open the Control Panel from the Start Menu

 

3) Select "Regional and Language Options"

 

4) If you want the server to display numbers, currency, times and dates in a different format than US-English, on the "Regional Options" tab, select the Language Style from the drop down menu or create your own using Customize.

 

5) To change the way text is entered to the server (i.e.: Foreign Keyboard Support), click "Details" on the "Languages" tab and select the Default Input Language and Add the keyboard styleto the "Installed Services" section.

 

5b) If you need support for Complex Script languages, right-to-left, or East Asian languages, you can enable server support for this on the "Languages" tab.

 

6) To Enable/Disable Code Page conversion tables or to specify a language other than English for non-Unicode pograms, go to the "Advanced" tab and specify the language settings.

 

7) Press "OK" to save the settings.

 

7a) If prompted for an I386 folder, it can be located at E:\i386

 

8) Reboot the server if prompted for the settings to take effect.

 

How do I change the IP my website is on?

To set or change the IP address for a website, please perform the following:

 

 

1) Open the Internet Information Services (IIS) Manager

 

2) Right Click on the website and choose "Properties"

 

3) Select the "Web Site" tab

 

4) Click "Advanced" to the right of IP Address

 

5) Modify the IP entries associated to the domain that you want particular Host headers to resolve to.

 

6) Press "OK"

 

7) Press "OK"

 

 

As a reminder, please ensure that your DNS entries for the domain have been updated to reflect the IP change.

How do I set the IP address for SMTP to receive e-mail? (SmarterMail)

1) Log in as the SmarterMail Administrator

 

2) Select "Edit Domain" for the Domain to receive email

 

3) Choose the IP address configured within DNS as the MX for the domain.

 

4) Click Save

 

You can veify port 25 is running by opening a command prompt on the server and using telnet to connect. If your DNS records have mail.mydomain.com as the MX, you would enter the following command:

 

telnet mail.mydomain.com 25

 

You should see a response similar to this:

 

220 mail.mydomain.com ESMTP mail04.enterhost.com

 

Can I change the port used for FTP?

By default, FTP operates on port 21. If you wish to change this for security purposes it can be done within IIS:

1. Open IIS.
2. Expand FTP Sites.
3. Right click on FTP and select Properties.
4. Specify an alternate port in TCP port field.

The port chosen will need to be open according to your firewall template. Please see the following link for a listing of open ports:

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=14#100339

How do I Remote Desktop to my server using a MAC?

If you are using a MAC and want to connect to your Windows Server, follow the link below to download the client and for instructions on how to use it: 

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/misc/rdc_update_103.xml&secid=80&ssid=10&flgnosysreq=True

http://www.microsoft.com/downloads/details.aspx?FamilyID=6573F9F1-8AE1-4DA9-AB5C-F8457ECDAF2D&displaylang=en





apple, terminal service, terminal services

The IP address for the site is not in the HTTP.sys IP listen list. The site has been deactivated.

This error can occur within IIS when there is a misconfiguration of the HTTP Listen List. Normally, IIS will listen and bind all available IP addresses on a server. If an IP address is added into the HTTP Listen List, this will actually cause IIS to ONLY listen to IPs mentioned within the list.

 

 

If you have websites attempting to run on your server for IPs that are not within the HTTP Listen List, the following errors may occur:

 

 

Cannot register the URL prefix ' for site '. The necessary network binding may already be in use. The site has been deactivated. The data field contains the error number.

 

 

Cannot register the URL prefix ' for site '. The site has been deactivated. The data field contains the error number.

 

 

Cannot register the URL prefix ' for site '. The IP address for the site is not in the HTTP.sys IP listen list. The site has been deactivated. The data field contains the error number.

 

 

=================================

 

 

While you can add IPs to the Listen List by entering "httpcfg set iplisten -i x.x.x.x" (where x.x.x.x is an IP address on your server), this will not always resolve the issue. If IIS continues to fail to start a site after the IP is listed, please perform the following:

 

 

1) Click Start, click Run, type regedit, and then click OK.

 

2) Locate and then click the following registry key:

 

HKLM\SYSTEM\CurrentControlSet\Services\HTTP\Parameters 3) Right-click Parameters, point to New, and then click DWORD Value.

 

4) Type DisableEndpointSharing, and then press ENTER.

 

5) Right-click DisableEndpointSharing, click Modify, type 1 in the Value data box, and then click OK.

 

6) Delete any entries in the IP Listen list.

 

 

==================================================================

 

** To complete this action, you must have the Microsoft Windows Support Tools installed.

 

==================================================================

 

 

To determine whether any IP addresses are listed, open a command prompt, and then run the following command: httpcfg query iplisten

 

 

If the IP Listen list is empty, the command returns the following string:

 

 

HttpQueryServiceConfiguration completed with 1168.

 

 

If the command returns a list of IP addresses, remove each IP address in the list by using the following command: httpcfg delete iplisten -i x.x.x.x

 

 

** In this command, the placeholder x.x.x.x represents the IP address that is listed in the IP Listen list.

 

 

If the deletion command succeeds, it returns the following string:

 

 

HttpQueryServiceConfiguration completed with 0.

 

 

7) Click Start, click Run, type cmd, and then click OK.

 

8) At the command prompt, type NET STOP HTTP /y, and then press ENTER.

 

9) At the command prompt, type iisreset /restart, and then press ENTER.

 

 

After this, the sites within IIS should be started.

 

 

** This change will have no effect if the HTTP.SYS IP Listen list contains any entries.

 

 

==================================================================

 

Refrences: http://support.microsoft.com/kb/892847/

 

How can I remove the [SPAM] text that is present in the subject line of my e-mails?

The [SPAM] flag is added by SmarterMail to suspect e-mails. It is intended to be used in conjunction with a rule in your e-mail client. If you would prefer it disabled you can do the following:

1. Log in to SmarterMail as the emailadmin.
2. Click on 'Security' and choose 'Anti-Spam Administration.'
3. Change the default action from 'Prefix subject with text' to 'Take no action' for each of the drop down options.
4. Click Save.

This should eliminate the added ‘SPAM’ text on the subject lines.

Network Solutions said my domain name was available and you're telling me that it's not?

Network Solutions has recently implemented a practice of reserving domain names after they have been searched for. This means that if you search for 'mydomain.com' and choose not to register it, Network Solutions will automatically register the domain name and keep it on hold for you to purchase. During this period you will not be able to register this domain through any other registrar. We are also not able to register it through our partners.

We were told that the holding period is four days, but this is subject to change. They will not accept requests to release the domain until this time has lapsed. This leaves you with two options - register the domain through Network Solutions, or wait four days until the reserve has lapsed.

Consequentially, we do not recommend searching for available domains using Network Solutions. You are welcome to search for available domains using the following URLs:

http://resellers.tucows.com/whois
http://www.internic.net/whois.html

How do I transfer a domain name to Enterhost?

Please note that Enterhost does not have to be the registrar for your domain. In most cases it is sufficient to update the NS records with your existing registrar.

1. Verify that the domain is unlocked with your existing registrar. The domain cannot be locked or expired. If the domain is locked, then you will need to have the current registrar unlock it. The administrative contact e-mail address assigned to the domain must also be valid. If you are unable to receive mail at this address then you will need to update it with the registrar prior to requesting the transfer.

2. Contact Enterhost Support and request that the domain be transferred. Once this has been processed you should receive a confirmation e-mail at the address listed as the administrative contact. A fee of $15 will be assessed and you will receive a full year domain registration.

3. After you have accepted the transfer, the transfer renewal may take up to 7 days to complete. Once the transfer is complete you will receive a confirmation email from Enterhost.

SQL 2005 Management Studio runs very slowly when connected to my database. (Vista)

Some sources report that Vista's auto-tuning feature has caused network time-out problems with some applications and routers. If you are experincing VERY slow connections in applications such as Remote Desktop or SQL 2005 Management Studio, please try the following:

1. Open up an elevated command prompt. (Run as Administrator)
2. Enter the following command to disable auto-tuning:
netsh interface tcp set global autotuninglevel=disabled

If this does not resolve the problem you are having, you can turn Auto-tuning back on with the following steps:

1. Open up an elevated command prompt. (Run as Administrator)
2. Enter the following command to enable auto-tuning:
netsh interface tcp set global autotuninglevel=normal

How do I enable file-based storage?

By default, Community Server uses a SQL database for file storage. This includes all uploaded photos and file attachments. To enable file-based storage, do the following:

1. Browse to the root directory of your Community Server install and open communityserver.config in Notepad.
2. Click on the Edit menu and select Replace.
3. Paste the following into the first field: enableDataStoreStorage="true"
4. Paste the following into the second field: enableDataStoreStorage="false"
5. Click Replace All.
6. Close the Replace option.
7. Click on the File menu and select Save.

A process called clamd is using a large amount of my system resources. What is this?

Clamd is an anti-virus scanner included with SmarterMail. There is an issue with certain versions that can cause the CPU utilization to peak.

This can be corrected by updating to the latest version of SmarterMail. We recommend that you backup the directory E:\SmarterMail prior to the upgrade.

http://help.smartertools.com/SmarterMail/v4/Topics/SystemAdmin/Installation/UpgradeInstructions.aspx

Why am I having trouble delivering e-mail to Hotmail, Yahoo, etc.?

Why am I having trouble delivering e-mail to Hotmail, Yahoo, etc.?

The growing concerns surrounding spam and harmful computer viruses have caused many mail servers to blacklist all inbound email sent from suspicious domains and servers. As a result, users can no longer accept messages routed through a potentially dangerous server. While this feature may reduce or even eliminate spam from a particular domain, it can also create a communication barrier within your business If your mail server fails any of their checks then your message may be flagged as spam or outright rejected.

If your users are specifically having trouble emailing to Yahoo, please visit the following FAQ.

http://www.enterhost.com/support/dedicated/knowledgebase.aspx?category=15#100484

If you are using SmarterMail, the first thing you will need to do is ensure the correct settings for the email logs are enabled. Please visit the following FAQ for instructions on how to do this.

http://www.enterhost.com/support/dedicated/knowledgebase.aspx?category=15#100227

The log files are stored in E:\SmarterMail\Logs. Once you have enabled logging, resend the suspected email. Browse to the log directory and open the most recent SMTP and delivery logs and search for the recipients email address.

Based on what you find in the email log files, some possible fixes are listed below.

1. The second check is the Host (or HELO) Name. You can think of this as the name of the mail server. If you are using SmarterMail, visit the FAQ link below on how to configure this.

http://www.enterhost.com/support/dedicated/knowledgebase.aspx?category=11#100252

2. The second check is the Reverse DNS or rDNS entry. This confirms that the IP address sending e-mail identifies as who it claims to be. You will need to contact Enterhost to configure this since only the owner of the IP address can update this information. Please visit the FAQ link below for information on how to configure this.

http://www.enterhost.com/support/dedicated/knowledgebase.aspx?category=11#100226

3. The third check is the Sender Policy Framework or SPF record. This is useful in preventing e-mail spoofing and dictates that mail from your domain should only come from a certain range of IP addresses. If Enterhost is hosting your DNS then this entry has already been added. If you are hosting your own DNS then you will need to add this record for each of your domains in DNS. Please visit the FAQ link below for information on how to configure this.

http://www.enterhost.com/support/dedicated/knowledgebase.aspx?category=11#100308

4. The fourth recommendation is to deploy domainkey and DKIM. If you have SmarterMail, please visit the following FAQ on how to deploy this:

http://www.enterhost.com/support/dedicated/knowledgebase.aspx?category=15#100485

After configuring all of these settings inside of your mailserver and email is still being rejected, you will need to refer to the service provider that is blocking your mail for instructions to be white-listed on their mailservers.

How do I enable Silverlight files? (Helm)

In order to correctly display Silverlight files, you will have to add the appropriate MIME type to recognize the file.

Login to the control panel using the url below.

http://helm01.enterhost.com

Click Domains
Click the main domain your account is listed under. This will be the same as the username you used to login to the control panel.

Click MIME Types
Click Add New
Extension: .xaml
MIME Type: application/xaml+xml

Click Add New again
Extension: .xap
MIME Type: application/x-silverlight-app

Click Save.

How do I enable Silverlight files on my server?

Silverlight files are not enabled if your Silverlight applications are not working or you are receiving errors. In order to correctly display Silverlight files, you will have to add the appropriate MIME type to recognize the file.

Open Internet Information Services Manager (IIS) on your desktop
Expand the server and websites
Right-click on the website you are working with and click properties
Click the tab HTTP Headers
Click MIME Types
Click New and add the following MIME type
Extension: .xaml
MIME Type: application/xaml+xml
Click New again and add the following MIME type
Extension: .xap
MIME Type: application/x-silverlight-app
Click ok', ok', and ok' to exit out.

Why is Yahoo rejecting my email?

Software affected: SmarterMail v5.x SmarterMail v4.x, SmarterMail v3.x

The growing concerns surrounding spam and harmful computer viruses have caused many mail servers to blacklist all inbound email sent from suspicious domains and servers. As a result, users can no longer accept messages routed through a potentially dangerous server. While this feature may reduce or even eliminate spam from a particular domain, it can also create a communication barrier within your business.

Yahoo!'s recent introduction of DomainKeysIM (DKIM), which combines DomainKeys and Identified Internet Mail (IMM), requires additional security measures to ensure safe email messaging. Many SmarterMail users have received the following delivery error message when sending email to Yahoo!:

To configure DomainKeys inside of SmarterMail, please visit the following FAQ:

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=15#100485

If you are seeing the error code 421 Message received from x.x.x.x temporarily deferred or 451 Message temporarily deferred in your SMTP logs, this indicates that the message you attempted to send was not accepted at Yahoo!. It is not a permanent error; your system will automatically re-try later.

If you are seeing this same error consistently over an extended period of time, and you feel that your policies and practices comply with our guidelines (described below), we would encourage you to contact SmarterMail with detailed information so that they can help diagnose your problem.

For bulk mailers please visit ( http://help.yahoo.com/l/us/yahoo/mail/original/abuse/abuse-58.html ) to review our best practice recommendations and, if appropriate, request assistance.

If your mail server does not primarily send bulk mailings (e.g, you run a personal, corporate, educational, or ISP mail server), please visit (http://help.yahoo.com/fast/help/us/mail/cgi_defer ).

If you are not the administrator of the mail server in question, please contact the administrator directly with the error message you are receiving.

--From Yahoo! Mail Help

http://help.yahoo.com/l/us/yahoo/mail/original/abuse/abuse-60.html

How do I configure DomainKeys in SmarterMail 5?

Log in to SmarterMail as the emailadmin

Click 'Settings'
Click 'Domain Defaults'
Click the 'Features' tab
Ensure that 'Enable DomainKey Signing' is enabled and click Save

Click 'Manage'
Click 'All Domains'
Click 'Impersonate'
Type the name of a domain admin such as admin@yourdomain.com and click 'OK'

Choose 'DomainKeys' from the new window that pops up
Double check that 'Enable DomainKey Signing' is enabled

Click the 'Certificate' tab
Enter anything for the selector, such as dkyourdomain
Click the 'Generate Key' icon at the top
Click 'Save'

Restart the SmarterMail Service:
Open the 'Computer Management' icon on the desktop
Expand 'Services and Applications' and click on 'Services'
Right click on the SmarterMail service and select 'Restart'

Open DNS
Browse to the domain being configured in SmarterMail
Right click on it and select 'New Domain'
Enter _domainkey and click 'OK'
Right click on the _domainkey domain and select 'Other New Records'
Choose 'Text (TXT)' and click 'Create Record'
Paste the 'Selector' field from SmarterMail into the 'Record name' field
Paste the 'TXT Record Value' field from SmarterMail into the 'Text:' field
Click 'OK'
Click 'Done'

How do I configure Microsoft Outlook 2003 for Hosted Exchange?
Windows XP Service Pack 2 is required to enable remote outlook connectivity.

Option 1 - Using Auto Configuration Script

Close Outlook 2003

Open an Internet Browser on the clients computer and browse to the following address
http://rpchttpconfig.enterhost.com/

Click Configure Outlook
Type in the users email address and password
Click OK

Click on the two files in section 3.A. and save them to your desktop.
Double-click on the RPCHTTP.vbs file and click Open
Click Yes when prompted and OK

Delete the mail.prf and RPCHTTP.vbs files from the computer

Open Microsoft Outlook 2003
Type in the users email address and password
Click OK
You may be prompted for the username and password several times during initial setup

Click on Tools and Email Accounts
Select View or change existing e-mail accounts
Click Next

Under the section Deliver new email to the following location, towards the bottom
Ensure this option is set to Mailbox Username
Click Finish and OK if prompted
Restart Microsoft Outlook 2003

Option 2 Manual Setup

Click on Start and browse to the Control Panel
Double-Click on the Mail icon in the Control Panel
Click Email Accounts
Click View or Change existing e-mail accounts
Click Add
Select Microsoft Exchange Server and click Next
Enter the exchange mailbox server assigned to your account, ex exmbx01.enterhost.com
Enter the email address of the user in the User Name field
Click More Settings
Click the Connection tab at the top
Under Exchange over the Internet select Connect to my Exchange mailbox using HTTP
*note if you do not see this option, you will need to first install Windows XP SP2

Click Exchange Proxy Settings
Under Connection Setttings enter exchange.enterhost.com for the URL
Select the check box for mutually authenticate the session when connecting with SSL'
For 'Principal name for proxy server', enter the following: msstd:exchange.enterhost.com

Check on fast networks and on slow networks
Under Proxy authentication settings select Basic Authentication
Click OK
Click OK
Click Check Name to verify connectivity
Type in the users email address and password
*You may be prompted for the login several times during initial setup.

Click OK
If successful, the Username will change to the users display name and be underlined
Click Next
Click Yes if prompted
Type in the users email address and password
Click OK

Under the section Deliver new email to the following location, towards the bottom
Ensure this option is set to Mailbox Username
Click Finish and OK if prompted
Click Close

Open Microsoft Outlook 2003
Type in the users email address and password
Click OK
You may be prompted for the username and password several times during initial setup

How do I configure Outlook 2007 for Hosted Exchange?

Option 1 - Using Autodiscover service

The autodiscover service will attempt to automatically configure Outlook with the appropriate setting
Click on 'Start' and browse to the 'Control Panel'
Double-Click on the 'mail' icon in the Control Panel
Click 'Email Accounts'
Click the 'Email' tab and click 'New'
Type in the details on the screen and click 'Next;

Click 'Allow' and 'Do Not Ask' if prompted

If prompted, type in the users email address and password *You may be prompted for the login several times during initial setup.

If successful, green check marks will appear and the 'Finish' button will be active
Click 'Finish' and 'ok'

This will return the focus to the 'Account Settings' box
Click on the 'data files' tab
Ensure the Mailbox - Username account is at the top and set to default.
If not, select the account and click 'Set as default'
Click 'close'

Open Microsoft Outlook 2007
Type in the users email address and password
*You may be prompted for the login several times during initial setup.

Allow a few minutes for Outlook to prepare the mailbox, this may take a few minutes. When the preparation is complete, you will see 'Connected to Microsoft Exchange' in the bottom right

Once you see the 'Connected' status in the bottom right, click on 'Tools' and 'Account Settings'
Click the Exchange server account and click 'Change'
Click 'more settings'
Click the 'connection' tab at the top
Click 'Exchange Proxy Settings' at the bottom

Check both 'on fast networks' and 'on slow networks'
Click 'ok'
Click 'ok'
Click 'ok'
Click 'Next'
Click 'Finish'
Click 'close' on the Account Settings and Restart Microsoft Outlook 2007


Option 2 - Manual Setup

Click on 'Start' and browse to the 'Control Panel'
Double-Click on the 'mail' icon in the Control Panel
Click 'Email Accounts'
Click 'New'
Select the check box 'Manually configure server settings or additional server types', at the bottom
Click 'Next'
Select 'Microsoft Exchange' and click 'Next'

Enter the exchange mailbox server assigned to your account,
ex 'exmbx01.enterhost.com'
Enter the email address of the user in the 'User Name' field
Click 'more settings'
Click the 'connection' tab at the top
Under 'Outlook Anywhere' select 'Connect to my Exchange mailbox using HTTP'
*note if you do not see this option, you will need to first install Windows XP SP2

Click 'Exchange Proxy Settings'
Under 'Connection Setttings' enter exchange.enterhost.com for the URL
Check 'Only connect to proxy servers that have this principal name'
Enter msstd:exchange.enterhost.com for the principal name

Check 'on fast networks' and 'on slow networks'
Under 'Proxy authentication settings' select 'Basic Authentication'
Click 'ok'
Click 'ok'
Click 'Check Name' to verify connectivity
Type in the users email address and password

*You may be prompted for the login several times during initial setup.

Click 'ok'
If successful, the Username will change to the user's display name and be underlined

Click 'Next'
Click 'Yes' if prompted
Click 'Allow' and 'Do Not Ask' if prompted
Type in the users email address and password
Click 'ok'

This will return the focus to the 'Account Settings' box
Click on the 'data files' tab
Ensure the Mailbox - Username account is at the top and set to default.
If not, select the account and click 'Set as default' Click 'close'

Open Microsoft Outlook 2007
Type in the user's email address and password
Click 'ok'

You may be prompted for the username and password several times during initial setup

Allow a few minutes for Outlook to prepare the mailbox, this may take a few minutes. When the preparation is complete, you will see 'Connected to Microsoft Exchange' in the bottom right.

How do I configure Outlook 2003/Outlook 2007 to save my password with Hosted Exchange?
In order to allow Outlook to remember your password, we need to change the authentication type and store the username and password on your local computer

Configure Outlook for Integrated Authentication (NTLM)

Outlook 2003
Open Microsoft Outlook 2003
Click Tools - Account Settings
Select View or Change Existing E-mail Accounts
Click Next
Click Microsoft Exchange Server and Change
Click More Settings
Click the Connection tab and Exchange Proxy Settings
Under Proxy Authentication Settings, change the drop-down to NTLM Authentication
Click OK
Click OK and OK on the warning message that appears
Click Next and Finish
Close Outlook

Outlook 2007
Open Microsoft Outlook 2007
Click Tools - Account Settings
Click Microsoft Exchange and Change
Click More Settings
Click the Connection tab and Exchange Proxy Settings
Under Proxy Authentication Settings, change the drop-down to NTLM Authentication
Click OK
Click OK and OK on the warning message that appears
Click Next and Finish
Close Outlook

Store the username and password in your local computer

Open the Windows Key Manager:
Click Start and then Run
Type control keymgr.dll and Click OK
Click Add
Enter your *.enterhost.com
Enter your email address for the username and your password
Click OK
Click Close
Launch Outlook.
Enter in your password and click Remember Password
Close Outlook
Open Outlook and you will automatically be logged in

I get a Server Application Unavailable message when I try to open SmarterMail on my server. How do I fix this?

Permissions issues can cause SmarterMail to throw an error to a browser and Event Viewer when accessed. If you receive a "Server Application Unavailable" message when attempting to browse to the website or Admin Control Panel, please verify that ASP.NET 2.0 is assigned to SmarterMail within IIS and that the site exists within its own Applicaton Pool or one shared only by other 2.0 sites.

If the problem persists, check the Event Viewer for the following Error reports:

============================
Failed to execute request because the App-Domain could not be created. Error: 0x80070005 Access is denied.
============================

AND

============================
Failed to initialize the AppDomain:/LM/W3SVC/[siteID]/Root

Exception: System.IO.FileLoadException

Message: Could not load file or assembly 'System.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. Access is denied.
============================

If both of these errors exist within your Application Event Logs, you will need to recreate the NTFS permission to the IIS_WPG group and ISUR_WEBUSER account.

To create these permissions, please follow the steps below:

1) Browse to E:\Program Files\SmarterTools\SmarterMail
2) Right-Click on the MRS folder
3) Select "Properties"
4) Click on the "Security" tab
5) Click "Add"
6) Type the following: IIS_WPG
7) Press "OK"
8) Highlight "IIS_WPG" in thelist of Groups and usernames
9) Click Allow for "Modify" (this should also select all permissions below it except Special Permissions)
10) Click "Add"
11) Type the following: IUSR_WEBUSER
12) Press "OK"
13) Highlight "IUSR_WEBUSER" in thelist of Groups and usernames
14) Ensure that only Read & Execute, List Folder Contents and Read are Allowed for this account
15) Press "OK"

To setup Windows Server 2008 Web edition to run SQL server 2005.

Open the Windows Updates console. Click con Get updates for more products Internet Explorer will open. Accept terms of use Select User current settings. Click Install. It may take some time to search updates. Run Windows Update. Click on View available updates. Make sure to select any SQL updates. Click install.

How can I prevent my idle sessions from being disconnected?

The session timeout can be increased or disabled in the Terminal Services settings on the server:

1. Click Start, Control Panel, Administrative Tools, Terminal Services Configuration
2. Select the Connections folder and double click on RDP-Tcp
3. Select the Sessions tab
4. Set the Idle session limit to a higher limit or 'Never' to prevent the disconnection from occurring
5. Click OK

Make sure that you log off of the server by selecting the 'Log off' icon on the desktop. Otherwise you may inadvertently lock yourself out of the server with too many idle sessions.

http://www.enterhost.com/support/search/search_answer.cfm?fqid=100218&keyword=idle&service=dedicated

Idle, Session, Disconnected, Camfrog

What is a Registrar? How do I find who the domain registrar is for my domain?

A domain Registrar is a company that has been accredited by the domain name registration industry oversight body (ICANN) to register and maintain domain name information for customers.

Any place that you can register a domain name must ultimately use a domain Registrar. The use of domain Registrars protects the public from multiple registrations of the same domain name and holds domain Registrars accountable for keeping attached contact information current for a domain name. This protects domain Registrants from third parties attempting to steal a domain name.

If you don't know who your current sponsoring registrar is, you can access information about your domain name by performing a Whois search.

You can find international domain name registries here.

How do I activate Windows Mobile 6.1 Professional TouchScreen?

Click Start - Programs
Open ActiveSync
Tap 'Menu'
Click 'Add Server Source'
Type in your email address, ex user@domain.com
Check 'Attempt to detect Exchange server Settings Automatically'
Tap 'Next'
Enter your email address for the username, ex user@domain.com
Type the password assigned to your account
Check 'save password' if desired
Tap 'Next'
If settings detection fails, enter your assigned server address. This address is provided in your setup instructions. Ex: exchange.enterhost.com
Check 'this server requires an encrypted SSL connection
Tap 'Next'
Check the folders you would like to sync
Tap 'Finish'
After a few moments a dialog message will appear. Tap 'OK'
After the synchronization is complete, go back to the main screen and click on the message icon

You can manage your device and verify status using the Outlook Web Access webmail interface.
Login to the webmail and click on 'options' and 'mobile devices'
Here you can remove the device from synchronization or wipe the handheld.

How do I activate windows Mobile 6.1 Standard Non-TouchScreen?

Select Start
Select ActiveSync
Select 'Menu'
Select 'Configure Server'
Type in your email address, ex user@domain.com
Check 'Attempt to detect Exchange server Settings Automatically'
Select 'Next'
Enter your email address for the username, ex user@domain.com
Type the password assigned to your account
Check 'save password' if desired
Select 'Next'
If settings detection fails, enter your assigned server address. This address is provided in your setup instructions. Ex: exchange.enterhost.com
Check 'this server requires an encrypted SSL connection
Click 'Next'
Check the folders you would like to sync
Select 'Finish'
Select 'Sync' to perform initial Synchronization
After a few moments a dialog message will appear. Select 'OK'
After the synchronization is complete, go back to the main screen and click on the message icon

You can manage your device and verify status using the Outlook Web Access webmail interface.
Login to the webmail and click on 'options' and 'mobile devices'
Here you can remove the device from synchronization or wipe the handheld

How to change password using Outlook Web Access (OWA)?

Login to Microsoft Exchange Outlook Web Access (OWA) using the account you would like to change the password for.

To access OWA, you can use the following link: http://webmail.exchange.enterhost.com
Once logged into OWA, click Options in the top right
On the left navigation pane, click Change Password
Type in your current password
Type in the new password and confirm
Click Save in the top left to save the new password

What DNS entries are required for Hosted Exchange?

The following DNS Entries are required for our hosted exchange environment.  If we manage the DNS for your domain, these entries will already be available.  If we do not manage the DNS, you will need to add the following records.

@                  MX                 inbound.exchange.enterhost.com.
autodiscover   CNAME            autodiscoverredirect.exchange.enterhost.com.
pop3              CNAME            pop3.exchange.enterhost.com.
smtp              CNAME            smtp.exchange.enterhost.com.
mail               CNAME            webmail.exchange.enterhost.com.
sharepoint      CNAME            sharepoint.exchange.enterhost.com

How do I connect my iPhone to hosted exchange using ActiveSync?

In order to connect an iPhone using ActivSync, you will need to ensure you have the 2.0 firmware installed.

Tap "Settings"
Tap Mail,Contacts,Calendar
Tap Add Account and select Microsoft Exchange
Enter in your email address and leave the domain field blank
Enter your full email address for the username and tap Next

The device will now attempt to discover the server settings. If settings detection fails, you will receive an error message. Tap Accept to continue and enter your assigned server address. This address is provided in your setup instructions. Ex: exchange.enterhost.com

Tap Next
The device will attempt to verify the settings, once it completes it will display a screen allowing you to set which items you would like to include in snychronization. Enable the items you would like to snyc and click Save when finished.

How do I connect Microsoft Entourage 2004 SP2 and Entourage 2008 to Enterhost Hosted Exchange?

Open Microsoft Entourage
Click ‘Tools’ and ‘Accounts’
Click ‘New’ and select ‘Exchange’
Select create account manually
Enter the information below

Account Name - Name of the account, ex Enterhost Hosted Exchange
Name - Display name, ex FirstName LastName
E-mail address - Your full e-mail address

Account ID - This will be your login id assigned to your mailbox.  You can obtain this ID from your welcome email or by emailing support@enterhost.com
Domain - Enterhost
Password - The password assigned to your user account
select 'Save password in my Mac OS keychain' to save the password

Under 'Server Information' enter the following text for the Exchange Server using your email address

exchange.enterhost.com/exchange/user@domain.com
ex, exchange.enterhost.com/exchange/jane@daisysflowershop.com

Select 'This DAV service requires a secure connection (SSL)'

Click the 'advanced' tab at the top
Next to public folders server, enter exchange.enterhost.com/public
Select 'This DAV service requires a secure connection (SSL)'
Click 'ok'
Close the ‘Accounts’ window

How do I migrate my DNS zones to a new server?

How do I migrate my DNS zone to a new server?

To move the primary Microsoft DNS server configuration to a new server, please perform the following:

1. Stop the DNS Server service on both DNS servers.
2. Copy the entire contents (subfolders included) of the %SystemRoot%\System32\DNS folder from the source server to the destination server.
3. On the current DNS server, start Registry Editor (Regedit.exe).
4. Locate and click the following registry subkey: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\DNS\Zones
5. Export the Zones entry to a registry file.
6. Locate and click the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\DNS Server\Zones
7. Export the Zones entry to a registry file.
8. Cope the saved registry files from the source server to the destination server.
9. On the destination DNS server, double-click each registry file to import the Zones subkeys into the registry.
10. On the destination DNS server, start the DNS Server service.
11. On the destination DNS server, run the following command at a command prompt: ipconfig /registerdns

NOTE: The new server will not have the same IP addresses as the original server. Please be sure to update the information with your Domain Registrars to ensure that the lookups for the Name Servers reflects the changes.

How do I manage my DNS records using the Helm Control Panel?

Newer shared accounts have the ability to manage their own DNS records. This can be useful for creating subdomains, changing mail servers, etc:

1. Login to the control panel: http://controlpanel.yourdomain.com
2. Click on the "Domains" button
3. Click on your domain name, "yourdomain.com"
4. Click on the "DNS Zone Editor" button
5. Click the "Add New" record

The IIS Worker Process is crashing repeatedly on my server. How do I troubleshoot this?

Microsoft provides a utility called the Debug Diagnostic Tool which can be used into isolate the cause of these crashes. Once it is installed, follow these directions to generate a crash report:

1. Click Start, point to Programs, point to IIS Diagnostics, point to Debug Diagnostics Tool, and then click Debug Diagnostics Tools 1.0.
2. Click Crash, and then click Next.
3. Select the desired Target Type, and then click Next.
4. In the Advanced Configuration (Optional) dialog box, click Next.
5. In the Select Dump Location And Rule Name (Optional) dialog box, click Next.
6. Click to select the Activate the rule now check box, and then click Finish.

http://support.microsoft.com/kb/919789

I have received an abuse report that identifies my server as sending spam. What should I do?

It is your responsibility to bring the situation under control. We understand that you may not be sending spam personally, but you are responsible for the behavior of the clients and websites hosted on your server.

Please note that these reports do not identify the offending user or domain. They only list the IP address of the mail server and possibly the piece of mail which triggered the report.

1. Ensure that you are not allowing spammers to relay mail through your server. This is disabled by default, but you may have inadvertently enabled it.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=11#100348

2. Secure the emailadmin password and advise your clients to use strong passwords. We have seen instances where the administrator's password was 'admin' and john@domain.com had a password of 'john.' A strong password will prevent spammers from directly accessing and exploiting your accounts.

3. Implement additional code that logs the submissions from your web forms. This allows you to review what text is being used to exploit the website and gives you an idea of how it can be addressed. Code can then be added to filter key words like 'from' 'cc' 'bcc'.

4. Add captchas to forms that have the ability to send e-mail. This is a small graphic which requires that users enter a series of letters and numbers alongside their request.

http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=15#100411

5. Monitor the spool in SmarterMail if the server is actively being exploited. This directory can be located at E:\SmarterMail\Spool and also under Manage/Manage Spool in the SmarterMail admin interface. This can be used in conjunction with IIS in effort to identify the offending site. Open the IIS interface and stop websites individually until the spool has stopped populating with spam.

Why am I receiving junk e-mail from my own address or domain?

By default, SmarterMail doesn't filter e-mail that it believes originated from the server. There are two options that can be disabled in order to correct this:

1. Login to SmarterMail as the emailadmin user
2. Click Security/Anti-Spam Administration
3. Click on the Options tab
4. Uncheck the option for 'filtering on intra-domain email'

We also recommend implementing an SPF record for the domain in question and using it as an additional check with your filtering:

5. Click the Spam Checks tab
6. Check SPF under Enable for Filtering
7. Click the Filtering tab. This determines how this mail will be treated:
Change the two Default Action dropdown options to 'Prefix subject with text.' This will append the word 'Spam' to the subject line of any questionable e-mails.
8. Click Save

For more information on SPF, please see this knowledge-base article:
http://www.enterhost.com/support/dedicated/knowledgebase.cfm?category=7#100308

How do I create a new e-mail account in SmarterMail (mail05, mail06, mail07)?

1. Browse to either http://mail.yourdomain.com or http://mail05.enterhost.com, http://mail06.enterhost.com, http://mail07.enterhost.com
2. Log in as admin@yourdomain.com
3. Click Settings at the top right
4. Click the + next to Domain Settings
5. Click Users
6. Click New
7. Enter the user's username and password
8. Enter the user's full name as the Display Name
9. Leave the Reply-To Email Address blank
10. Click Save

How do I transition Outlook 2003 or Outlook 2007 to your hosted Exchange environment?
  1. Export current mail to a backup .pst file
  2. Update Outlook (optional)
  3. Setup Outlook for our hosted exchange environment
  4. Import Mail from the backup .pst file

1. Export current mail to a backup .pst file

Microsoft Outlook 2003/2007

Open Microsoft Outlook
Click ‘file’ and ‘import/export’
Select ‘export to a file’
Click ‘next’
Select ‘Personal Folder File (.pst)
Click ‘next’
Select the folder you would like to export.  If you would like to export multiple folders, select the very top folder and select the option to ‘include subfolders’
Click ‘next’
Specify the location for the backup to be stored and click ‘Finish’
Click ‘ok’

2. Update Outlook (optional)

Hosted Exchange requires either Microsoft Outlook 2003 or Microsoft Outlook 2007.  If you do not have one of these versions or would like to update to Outlook 2007, you can use the following instructions to download your Free copy of Microsoft Outlook 2007.

Open the Exchange Configuration Wizard using the login information below.

Configuration Wizard URL:

http://setup.exchange.enterhost.com

Username:

exchangesetup

Password:

VuD12eXyh

When you login you will be presented with a Hosted Exchange Setup Wizard

Are you using Windows or Macintosh?
Select ‘Windows’

Do you already have ‘Outlook’ installed on your computer?
Select ‘No’

Read the license agreement and select ‘I Accept’
Click ‘Outlook 2007 Client’
Save the application to your desktop and run when completed.  After running the saved download, follow through with the options to upgrade/install Microsoft Outlook 2007.

3. Setup Outlook for our hosted exchange environment

We provide our customers with an easy to use installation wizard to automate the Configuration of Microsoft Outlook.  To access the wizard, login using the following information.

The wizard requires Microsoft .Net 2.0 and Microsoft Silverlight.  If you do not have the required software, the wizard will prompt you to install them.

Configuration Wizard URL:

http://setup.exchange.enterhost.com

Username:

Exchangesetup

Password:

VuD12eXyh

Install Microsoft Silverlight
*If Microsoft Silverlight is not installed, a notification will show up prompting you to install.  If Microsoft Silverlight is installed you will not be prompted and you can skip this step.

Click ‘Install Microsoft Silverlight’
Below the address bar in click the yellow bar which reads “To help protect your security, Internet Explorer blocked this site from downloading files to your computer”
Select ‘Download File’ and select ‘Run’
Click ‘Run’ again to begin the installation
Click ‘Install Now’ to proceed with the installation
Once the installation is complete, click ‘Close’
Close Internet Explorer
Open Internet Explorer and login to the Hosted Exchange Configuration Wizard

When the configuration wizard loads,
Select ‘Windows’
Select ‘Yes
Click Outlook ‘AutoConfig’

This will launch the Enterhost AutoConfig utility for Hosted Exchange.  Click ‘Run’ to start the application.

Install Microsoft.Net 2.0 Framework.
*If Microsoft .Net 2.0 is not installed, a notification display prompting you to install the required software.  If Microsoft .Net 2.0 is installed you will not be prompted and you can skip this step.

Click ‘Install Now’
The necessary files will be downloaded and the .Net installation wizard will start automatically.  This process can take several minutes.
Read the license agreement, select ‘I have read and ACCPEPT the terms’ and click ‘install’
.Net 3.5 will now be installed, this process can take several minutes.
When the installation is complete, click ‘exit’ to close.

The AutoConfig utility will now open
Type the email address of the user who will use this computer.
Type in the password provided to you and click ‘Configure Outlook Now’

When outlook loads, it will attempt to contact our Exchange Server using AutoDiscover.  AutoDiscover is used by Outlook to retrieve server information such as the Exchange Address Book.  Select ‘Don’t ask me about this website again’ and click ‘allow’

After Outlook loads, you will see a ‘Connected to Microsoft Exchange’ banner in the bottom right.  The configuration of Outlook is complete and you can close the AutoConfig Utility and Configuration Wizard.

4. Import Mail from the backup .pst file

Open Microsoft Outlook
Click ‘file’ and ‘import/export’
Select ‘Import from another program or file’
Click ‘Next’
Select ‘Personal Folder File (.pst)’
Click ‘Next’
Click ‘Next’
Select ‘Personal Folders’
Check ‘Include Subfolders’
Select ‘Import items into the same folder in:’ and select the ‘Mailbox – User’ folder
Click ‘Finish’

How do I transition Outlook Express to your hosted Exchange environment?
  1. Update or Install Microsoft Outlook 2007 (optional)
  2. Setup Outlook for our hosted exchange environment
  3. Import Mail from Outlook Express

1. Update or install Microsoft Outlook 2007 (optional)

Hosted Exchange requires either Microsoft Outlook 2003 or Microsoft Outlook 2007.  If you do not have one of these versions or would like to update to Outlook 2007, you can use the following instructions to download your Free copy of Microsoft Outlook 2007.

Open the Exchange Configuration Wizard using the login information below.

Configuration Wizard URL:

http://setup.exchange.enterhost.com

Username:

exchangesetup

Password:

VuD12eXyh

When you login you will be presented with a Hosted Exchange Setup Wizard

Are you using Windows or Macintosh?
Select ‘Windows’

Do you already have ‘Outlook’ installed on your computer?
Select ‘No’

Read the license agreement and select ‘I Accept’
Click ‘Outlook 2007 Client’
Save the application to your desktop and run when completed.  After running the saved download, follow through with the options to upgrade/install Microsoft Outlook 2007.

2. Setup Outlook for our hosted exchange environment

We provide our customers with an easy to use installation wizard to automate the Configuration of Microsoft Outlook.  To access the wizard, login using the following information.

The wizard requires Microsoft .Net 2.0 and Microsoft Silverlight.  If you do not have the required software, the wizard will prompt you to install them.

Configuration Wizard URL:

http://setup.exchange.enterhost.com

Username:

Exchangesetup

Password:

VuD12eXyh

Install Microsoft Silverlight
*If Microsoft Silverlight is not installed, a notification will show up prompting you to install.  If Microsoft Silverlight is installed you will not be prompted and you can skip this step.

Click ‘Install Microsoft Silverlight’
Below the address bar in click the yellow bar which reads “To help protect your security, Internet Explorer blocked this site from downloading files to your computer”
Select ‘Download File’ and select ‘Run’
Click ‘Run’ again to begin the installation
Click ‘Install Now’ to proceed with the installation
Once the installation is complete, click ‘Close’
Close Internet Explorer
Open Internet Explorer and login to the Hosted Exchange Configuration Wizard

When the configuration wizard loads,
Select ‘Windows’
Select ‘Yes
Click Outlook ‘AutoConfig’

This will launch the Enterhost AutoConfig utility for Hosted Exchange.  Click ‘Run’ to start the application.

Install Microsoft.Net 2.0 Framework.
*If Microsoft .Net 2.0 is not installed, a notification display prompting you to install the required software.  If Microsoft .Net 2.0 is installed you will not be prompted and you can skip this step.

Click ‘Install Now’
The necessary files will be downloaded and the .Net installation wizard will start automatically.  This process can take several minutes.
Read the license agreement, select ‘I have read and ACCPEPT the terms’ and click ‘install’
.Net 3.5 will now be installed, this process can take several minutes.
When the installation is complete, click ‘exit’ to close.

The AutoConfig utility will now open
Type the email address of the user who will use this computer.
Type in the password provided to you and click ‘Configure Outlook Now’

When outlook loads, it will attempt to contact our Exchange Server using AutoDiscover.  AutoDiscover is used by Outlook to retrieve server information such as the Exchange Address Book.  Select ‘Don’t ask me about this website again’ and click ‘allow’

After Outlook loads, you will see a ‘Connected to Microsoft Exchange’ banner in the bottom right.  The configuration of Outlook is complete and you can close the AutoConfig Utility and Configuration Wizard.

3. Import Mail from Outlook Express

Click ‘file’ and ‘import/export’
Select ‘Import Internet Mail and Address’
Click ‘Next’
Select Outlook Express
Select ‘Import Mail’ and ‘Import Address Book’
Click ‘Next’
Select ‘Replace duplicates with items imported’
Click ‘Finish’

How to access Outlook Web Access (OWA) with Hosted Exchange?

Outlook Web Access is the webmail portion of Hosted Exchange and enables access to your Exchange Inbox, Calendar Items, Notes, Tasks, Public Folders, and more.

OWA can be access through the following URL

http://webmail.exchange.enterhost.com

How do I setup Hosted Exchange using the AutoConfiguration Tools?

1. Install or Update Microsoft Outlook 2007
2. Setup Outlook for our hosted exchange environment

1. Install or Update Microsoft Outlook 2007

Hosted Exchange requires either Microsoft Outlook 2003 or Microsoft Outlook 2007.  If you do not have one of these versions or would like to update to Outlook 2007, you can use the following instructions to download your Free copy of Microsoft Outlook 2007.  If you already have Outlook 2007 installed, you may skip this step.

Open the Exchange Configuration Wizard using the login information below.

Configuration Wizard URL:

http://setup.exchange.enterhost.com

Username:

exchangesetup

Password:

VuD12eXyh

When you login you will be presented with a Hosted Exchange Setup Wizard

Are you using Windows or Macintosh?
Select ‘Windows’

Do you already have ‘Outlook’ installed on your computer?
Select ‘No’

Read the license agreement and select ‘I Accept’
Click ‘Outlook 2007 Client’
Save the application to your desktop and run when completed.  After running the saved download, follow through with the options to upgrade/install Microsoft Outlook 2007.

2. Setup Outlook for our hosted exchange environment

We provide our customers with an easy to use installation wizard to automate the Configuration of Microsoft Outlook.  To access the wizard, login using the following information.

The wizard requires Microsoft .Net 2.0 and Microsoft Silverlight.  If you do not have the required software, the wizard will prompt you to install them.

Configuration Wizard URL:

http://setup.exchange.enterhost.com

Username:

Exchangesetup

Password:

VuD12eXyh

Install Microsoft Silverlight
*If Microsoft Silverlight is not installed, a notification will show up prompting you to install.  If Microsoft Silverlight is installed you will not be prompted and you can skip this step.

Click ‘Install Microsoft Silverlight’
Below the address bar in click the yellow bar which reads “To help protect your security, Internet Explorer blocked this site from downloading files to your computer”
Select ‘Download File’ and select ‘Run’
Click ‘Run’ again to begin the installation
Click ‘Install Now’ to proceed with the installation
Once the installation is complete, click ‘Close’
Close Internet Explorer
Open Internet Explorer and login to the Hosted Exchange Configuration Wizard

When the configuration wizard loads,
Select ‘Windows’
Select ‘Yes
Click Outlook ‘AutoConfig’

This will launch the Enterhost AutoConfig utility for Hosted Exchange.  Click ‘Run’ to start the application.

Install Microsoft.Net 2.0 Framework.
*If Microsoft .Net 2.0 is not installed, a notification display prompting you to install the required software.  If Microsoft .Net 2.0 is installed you will not be prompted and you can skip this step.

Click ‘Install Now’
The necessary files will be downloaded and the .Net installation wizard will start automatically.  This process can take several minutes.
Read the license agreement, select ‘I have read and ACCPEPT the terms’ and click ‘install’
.Net 3.5 will now be installed, this process can take several minutes.
When the installation is complete, click ‘exit’ to close.

The AutoConfig utility will now open
Type the email address of the user who will use this computer.
Type in the password provided to you and click ‘Configure Outlook Now’

When outlook loads, it will attempt to contact our Exchange Server using AutoDiscover.  AutoDiscover is used by Outlook to retrieve server information such as the Exchange Address Book.  Select ‘Don’t ask me about this website again’ and click ‘allow’

After Outlook loads, you will see a ‘Connected to Microsoft Exchange’ banner in the bottom right.  The configuration of Outlook is complete and you can close the AutoConfig Utility and Configuration Wizard.

My ASP.NET tab is missing in IIS, how do I get it back?

If the ASP.NET tab is missing from the properties pages of your websites, follow the steps below to restore it:

  1. Shut down the IIS Admin Service
  2. Edit the metabase.xml file at c:\windows\system32\inetsrv in notepad
  3. Search for and delete the line containing the text: Enable32BitAppOnWin64="TRUE"
  4. Save the file
  5. Restart the Server

 

What Is SQL Injection And How Can It Be Prevented?

SQL Injection is the act of a malicious user exploiting a weakness in a website's code. It is normally done to either insert code into a site or database, or gain access to sensitive information. Here is a simplistic example that demonstrates how it works:

There is a login field on a website. A malicious user stops by and enters admin for the username. Instead of trying to guess the password, they use a SQL snippet for the password: ' or 1=1--

The statement '1=1'; will always validate as true, so they're able to log in without knowing the password.

How can I protect my website?

Implement checks that validate and sanitize the user's input. Block common malicious characters like ' ; = *. Also disallow SQL keywords like SELECT, TABLE, DROP, etc.

Do not allow direct SQL queries from URLs. For example: http://yourwebsite.com/search.asp?category=users' or 1=1--

For more information, see:
http://www.governmentsecurity.org/articles/SQLinjectionBasicTutorial.php
http://www.securiteam.com/securityreviews/5DP0N1P76E.html
http://msdn.microsoft.com/en-us/library/ms998271.aspx

The Microsoft RDP Client Control is not available in Manage Add-ons (Windows XP SP3)

In certain instances the Microsoft RDP Client Control is not listed amongst the add-ons in Internet Explorer. It can be manually enabled by running two files from the SP3 CD.

Download the following file and unzip it:
http://www.enterhost.com/rdpfix.zip

Close out of Internet Explorer

Run tscdsbl.bat (It will close when complete without a confirmation)
Run tscuinst.vbs
Click OK

Reopen Internet Explorer and navigate back to the original page
You should now have an option for the Microsoft RDP Client Control
Click it and then select Enable from the bottom and then OK



TS Web Access, Terminal Services, RDP, RDP 6.0, SP3

How do I prevent SQL 2005 from listening on port 1433?

1. Open the SQL Server Configuration Manager
2. Expand SQL Server 2005 Network Configuration
3. Select Protocols for SQLEXPRESS
4. Double click on TCP/IP
5. Click on the IP Addresses tab
6. Edit the TCP Port fields to remove 1433
7. Click OK
8. Restart the SQL Server service

I recently ran Windows Updates and Helm is no longer functioning.

Check your Windows Add/Remove Programs for the presence of .NET 3.5 SP1. This revision of .NET introduced changes that are incompatible with Helm 4.0.

To correct this, remove all version of .NET back to version 1.1 and then reinstall .NET 2.0. Set Helm's website properties in IIS back to version 2.0. This should allow Helm to open.

Download and install the Helm 4.1 update:
http://download.webhostautomation.net/Helm4.1/doc/en-US/helm-4.1-quick-installation-guide/17654.htm

Once Helm has been updated .NET 3.5 SP1 can be reinstalled.

How to Disable SSL Version 2 (SSL2) and weak ciphers to comply with new PCI standards.

You will have to modify the registry. It is recommended to make a backup of your registry before starting.

To open the Registry Editor click on Start, select Run, type regedit, and click OK.

The following steps will disable SSL2 (server), to disable the rest of the protocols and ciphers follow the same steps but in the corresponding folder.

Expand to the next key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Server]
Right Click on the right pane, select new, and select the DWORD value type.
Name the new entry Enabled.
By default the data value will be 0x00000000(0), if not double click the new entry and enter a 0 as a value.

The following is a list of protocols and weak ciphers. The new PCI standard requires ciphers to be larger than 80 bit. Disable any ciphers that include a number lower than 80 in the name, for example “40/128” and ‘56/56”. If you see more ciphers not included in the list and are below the 80 bit limit disable them as well. Reboot the server after the changes.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Client]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Server]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Server]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\DES 56/56]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\NULL]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 40/128]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 56/128]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 40/128]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 56/128]

For more information see:
http://support.microsoft.com/kb/187498
http://support.microsoft.com/kb/245030

How to Configure IIS to Serve Custom 404 Pages for ColdFusion

IIS can be configured so that it serves custom 404 pages rather than the default that ColdFusion produces. To enable these on a per site basis:

Open IIS
Right click on a website and select Properties
Click the Home Directory tab
Click Configuration
Select the ColdFusion wildcard mapping and click Edit
Check the box labeled ‘Verify that file exists’
Click OK

How to verify DNS and client settings for the new SmarterMail environment

Verify and update your MX (mail) records:

Perform a lookup with InterNIC to verify that the name severs are pointed to our DNS servers. Browse to this address, type in your domain name and click Submit.
http://www.internic.net/whois.html

If the results show our name servers then we will update these records for you. In this case please skip down to the next heading.

Name Server: DNS1.ENTERHOST.COM
Name Server: DNS2.ENTERHOST.COM
Name Server: DNS3.ENTERHOST.COM
Name Server: DNS4.ENTERHOST.COM

If these are not pointing at our name servers, then please check your MX record by following these steps.

  1. Browse to this website, type in your domain name once more and click MX Lookup.
    http://www.mxtoolbox.com/

  2. If the MX record shows as one of the following below, then the record will need to be updated.

    mail01.enterhost.com
    mail02.enterhost.com
    mail03.enterhost.com
    mail04.enterhost.com


    To update the record, please log in to your domain's registrar and update these records as follows:

    MX, Priority 10, mail07.enterhost.com.
    CNAME, mail, mail07.enterhost.com.


  3. If the MX record shows to be mailfilter.enterhost.com, then you do not have to modify it.


  4. If the MX record shows to be something other than any of these above, your email is being hosted with a third party and you do not have to modify it.

Verify your e-mail clients are pointed to the correct mail server:

You will also need to verify that your e-mail client (Outlook) is pointed to the correct mail server. If you are not receiving mail, then it's likely that this needs to be updated.

Browse to our tutorial video website and scroll down to the heading titled 'Email - How to Create Accounts in POP3 Clients.' Click on the link that corresponds with the version of Outlook you are running.
http://www.enterhost.com/support/shared/demos/index.cfm

A video will launch which guides you through the configuration of your e-mail client. Once you've reached the point that lists the incoming/outgoing mail server, verify that these are set to mail.yourdomain.com.

If this is set to one of the older mail servers (mail01.enterhost.com -mail04.enterhost.com) then you will need to update it to reflect mail.yourdomain.com. If the outgoing mail server is provided by your ISP, like mail.bellsouth.net, then leave this setting as it is. This is required by your ISP for delivery.

How do I apply an SSL certificate to Remote Desktop for PCI Compliance?

A new PCI compliance requirement mandates that Remote Desktop sessions should be secured with an SSL certificate. This requires that you have an existing certificate installed. If you need to purchase a certificate please review this link.

To enable this:

1. Click Start, Administrative Tools, Terminal Services Configuration
2. Right click on RDP-Tcp and select Properties
3. Click Edit next to Certificate and select your SSL certificate
4. Select SSL under the Security layer dropdown and change the Encryption level to High
5. Click OK and restart the server.

How do i see the disk space usage for my email accounts?

1. Open an Internet Browser and go to the SmarterMail webmail interface using the following URL:

https://mail.yourdomain.com

2. Login as admin@yourdomain.com

3. Click on the Reports icon at the top

4. From the folder listing, expand the folder for Domain Summary Reports

5. Expand the Traffic Reports folder and click on Disk Usage

This will produce a listing of your users along with their inbox size.



limit, over limit, disk space

How do I whitelist a sender/domain in SmartMail?

1. Log in to SmarterMail as the domain administrator (admin@yourdomain.com)
2. Click On Settings
3. Expand Domain Settings and click Spam Filtering
4. Click on the Trusted Senders tab
5. Enter the domain names you wish to whitelist, one domain per line.
6. Click Save

How can I configure SmarterMail to delete mail older than a certain number of days?

Similar to Outlook, SmarterMail can be configured to automatically purge mail older than a certain date. This is useful for ensuring that your mailboxes don't exceed their limits.

1. Log in as the domain administrator (admin@yourdomain.com)
2. Click on the Settings icon from the top list
3. Expand the Domain Settings folder
4. Expand the Advanced Settings folder and click Folder Auto-Clean
5. Ensure that 'Override auto-clean settings for this domain' is chosen
6. If you want to allow your users access to this then leave the checkbox enabled
7. Click on the Folders tab
8. Click Add Rule
9. Select the Folder you want to empty on a regular basis (Inbox)
10. Change the Type dropdown from Size to Date
11. Specify the number of days you want to keep mail on the server
12. Leave the 'Enable auto-clean' checkbox checked
13. Click Save
14. Repeat this process for any other Folders you want cleaned such as the Deleted Items

How do I enable SMTP Blocking on my mail server?

Each piece of email that your server writes to the hard drive is checked for viruses and then run through various spam filters based on your settings within SmarterMail. Each process that needs to run to check the messages takes up system resources such as CPU and RAM. If a very large amount of messages flood into the server in a short period, this can sometimes overload the capacity of the services running on the server and can lead to degradation of performance and even service failure.

To prevent the messages from ever even being written to your server, Enterhost recommends using SmarterMail's SMTP Blocking settings. These settings can be configured to use SPF lookups and/or RBL listings in efforts to fight against spam. When a sender opens a connection to SmarterMail on your server, SmarterMail will check their IP address against the RBL lists. If a sender IP is found in these lists, SmarterMail immediately denies the message and ends the connection. Since the message never arrives on the server, the filtering rules and antivirus checks don't have to be performed.

To access and modify the settings for SmarterMail's SMTP Blocking, please use the following steps:

1) Open a Remote Desktop Connection to your server
2) Double-Click on the SmarterMail icon on the Desktop and log in to the Admin account if prompted
3) From Security, select Anti-Spam Administration
4) Place a check in the fields under Enable for Blocking for the following items:
a. RBL: SpamCop
b. RBL: SpamHaus SBL + XBL
c. *Note* You can add more RBLs if you like from the 'Add RBL List' button at the top
5) Click Save
6) Click the SMTP Blocking tab
7) Set a Threshold for Blocking to occur (ensure that the SMTP Spam Blocking is checked)
a. To block senders who are located on ANY enabled RBL check, set the threshold to 10
b. To block senders who are located on any TWO enabled RBL checks, set the threshold to 20
c. To block senders who are located on ALL enabled RBL checks, set the threshold to 10 times the number of checks
8) Click Save

How can I move the page file to recover additional disk space?

The Windows page file can be moved to a different drive (typically E) in the event that your C drive is low on disk space. This process will normally recover serveral hundred megabytes of space depending on your drive's configuration.

1. Right click on My Computer
2. Click Properties
3. Select the Advanced tab (Advanced System Settings)
4. Click Settings in the Performance section
5. Select the Advanced tab
6. Click Change
7. Highlight the C: drive
8. Record the two values that are shown for the initial and maximum size
9. Select No paging file and press Set
10. Highlight the E: [WEBSITES] drive
11. Select Custom Size
12. Enter the two values that you recorded in step 8
13. Press OK
14. Restart the server

How can I send e-mail if my ISP is blocking port 25?

Many ISPs have blocked port 25 in an effort to combat spam. You can try using the SMTP alternate port of 587 if it is permitted. If you continue to have trouble with this please contact your service provider for more information. They may require that you route all mail through their own internal mail servers.

For Microsoft Outlook:

1. Click Tools and Email Accounts
2. Select 'View or change existing e-mail accounts' and click 'Next'.
3. Select the appropriate account and click 'Change'.
4. Click 'More Settings' at the bottom.
5. Click the Outgoing Server tab at the top
6. Select the box for My Outgoing Server Requires Authentication.
7. Click the Advanced tab.
8. Under Outgoing Server (SMTP), change the port number from 25 to 587.
9. Click 'ok', 'Next' and 'Finish'

How do I configure my scripts to send mail (PHP)?

We require that you add the name of your outgoing mail server and e-mail address to the top of PHP scripts that send mail. This helps us identify users that are abusing the mail system and ensures that our outgoing mail servers are not blacklisted. Simply add these two lines below the PHP header like so:

<?PHP
ini_set("SMTP","mail.yourdomain.com");
ini_set("sendmail_from","user@yourdomain.com");

Do you offer a script installer? (PHP)

Not at this time. Many hosts deploy scripts that are outdated and are subject to vulnerabilities. We recommend downloading the latest version directly from the developer. Most popular scripts offer a wizard-style installer.

How can I check the version of PHP and the extensions loaded on the server?

Create a new .php file and add this line:
<?php phpinfo() ?>

Upload it to the server and browse to the page.

Why is my script failing to connect to localhost? (PHP)

My installers assume that the database is present on the same server as the web server. They will even recommend leaving this setting alone without further explanation. Our shared environment uses a dedicated MySQL server. If you see a reference to the database being named 'localhost' then you will need to substitute the name of the MySQL server that your database is hosted: mysql##.enterhost.com.

What is a database prefix?

A database prefix is commonly used to differentiate between scripts using a single database. For example, tables for WordPress may begin with wp_tablename and vBulletin vb_tablename. This allows for a clean distinction between the two when administering the database.

Do you support Zend Optimizer or ionCube? (PHP)

Zend Optimizer/Guard and ionCube are commonly used to encrypt commercial PHP scripts. We recommend using ionCube if given the option because they provide regularly updated builds for Windows. Zend does not offer a recent version of their Optimizer product that works in our environment.

How do I install WordPress? (PHP)

1. Download the latest version of WordPress from their download page: http://wordpress.org/download/.
2. Extract the ZIP file to a locally directory.
3. Rename wp-config-sample.php to wp-config.php and open it in Notepad for editing.
4. Enter your database information:

define('DB_NAME', 'putyourdbnamehere'); This is the name of your database.
define('DB_USER', 'usernamehere'); This is your database username.
define('DB_PASSWORD', 'yourpasswordhere'); This is your database password.
define('DB_HOST', 'localhost'); This should be changed to your MySQL Server (mysql##.enterhost.com)

5. Update the Authentication Unique Keys by browsing to the secret key website: https://api.wordpress.org/secret-key/1.1/ (This URL is subject to change. If it doesn't resolve check for a new one listed in the configuration file.)
6. Paste the four lines it provides you with in place of the defaults that are listed.
7. Save the file.
8. Upload the contents of the wordpress directory to your website.
9. Browse to your website and work through the installer.

How do I install phpMyAdmin? (PHP)

1. Download the latest version compatible with PHP 5: http://www.phpmyadmin.net/home_page/downloads.php
2. Extract the ZIP file to a local directory.
3. Rename config.sample.inc.php to config.inc.php.
4. The files are saved in Unix format and will not open properly in Notepad. Either edit them MSDOS Edit (Start/Run/Edit) or a Notepad replacement like Win32pad: http://www.gena01.com/win32pad/
5. Enter a random value for $cfg['blowfish_secret'] between the two ' characters.
6. Change $cfg['Servers'][$i]['host'] = 'localhost'; to the name of your MySQL server. For example: $cfg['Servers'][$i]['host'] = 'mysql02.enterhost.com';
7. Save the file.
8. Upload the contents of the phymyadmin directory to your website.
9. Browse to the website and login using your MySQL username and password.

Why am I having trouble with this web based installer?

Occasionally developers will offer a smaller, 'web' installer as well as a larger, 'full' installer. We recommend downloading the full installer when given the choice. The web based installers will often require security permissions that are not granted in our shared environment.

How do I install Joomla? (PHP)

1. Download the latest version of Joomla from their download page: http://www.joomla.org/download.html
2. Extract the ZIP file to a local directory and upload it to the server. Please note that Joomla has a very large number of files (4000), so the upload may take some time.
3. Browse to the upload directory on your website to begin the installation wizard.
4. Specify the name of the MySQL server (mysql##.enterhost.com) in the 'Host Name' field.
5. Delete the 'installation' directory using your FTP client once you have completed the installation.

If it installer fails claiming that there’s no configuration file, rename configuration.php-dist to configuration.php and manually edit it with your database settings.

How do I import a MySQL database into MySQL server?

You can use the steps below to import your MySQL database once it is uploaded to your cloud/dedicated server.  The database file must be in a .sql format.

 

1.       Open MySQL Workbench on desktop

2.       Click on Manage Import/Export

3.       Select Server to connect to, which is the Local MySQLDB and click OK

4.       Enter your MySQL root password. 

 5.       Select the Import from Disk tab at the top

6.       Select the option for Import from Self-Contained File

7.       Update the file path to the .sql db file

8.       Select Start Import

How do I setup a BlackBerry with your Hosted Exchange service?

Please follow the steps below to setup your Blackberry with our hosted exchange. Please note, you will need to setup the blackberry with the outlook web access address. You will also need to use the full email address for the username.

• Go to Set Up

• Choose Personal Email Set Up

• Enter email address and password

• Click next

 

How to Setup Android Phone with POP Account

·         Open Email Application

·         If you already have an account setup you will need to select Menu -> More -> New Account. 

·         Enter full email address and your password.

·         Select Next

o   Settings for this screen are as follows:

§  Protocol:  POP

§  Email Address: enter full email address

§  Username: enter full email address

§  Password:  Your email password

§  POP Server:  mail.yourdomain.com (ex. mail.daisysflowershop.com)

§  Security Type:  None

§  Server Port:  110

·         Select Next

o   Settings for this screen are:

§  Username: enter full email address

§  Password:  Your email password

§  SMTP Server:  mail.yourdomain.com (ex. mail.daisysflowershop.com)

§  Security Type:  None

§  Server Port:  25

·         Select Next

o   This screen will give options for Account Name and Your Name which can be filled in with anything you would like.

 

 
 
     
 
 
   
Untitled Document
     
Macromedia Hosting Partner
Copyright © 2006 Enterhost, Inc. All rights reserved.
  ColdFusion MX